Staff were very accommodating...nothing requested was too much trouble... Very attentive but not pushy.. We were attending a wedding at Oran Mor !

I love the location ,staff were helpful making sure with his mobility issues got his car sorted in the carpark.. Very kindly after the wedding the night staff took our cases up dropped them in our room and put the lights on honestly so kind..told they were on all night and if we needed anything to call down... My husband has cancer so they made our experience wonderful.. Oh have to mention breakfast staff helped me get breakfast self service to the table as l had to do it all as my husband couldn't go up or down himself..

Excellent location, friendly and helpful staff, nice room. Very tasty potato cakes at breakfast.

Computer booking system seemed slow and with problems at check-in and when I asked to extend my stay. Rooms were clean, but there was historic wear and staining that had not been treated, and some minor elements of maintenance, such as a cupboard door that needed its top hinge tightening. The breakfast was light on vegetarian options, although I did not make any special requests at the breakfast, which may have helped.

With all hotels of this nature and location you tend to pay more than you would elsewhere. Excellent location as we were visiting for a friends wedding. Plenty of bars and restaurants within short walking distance as well as the Botanical Gardens

We had to change room because there was a fault on the fan in the bathroom. This in itself is not an issue and the staff moved us and our luggage without a fuss. What I didnt like is the fact it was a known fault by the maintenance team before we arrived and the room was still being used.

I loved the location of the property - a stone’s throw from the vibrant West End of Glasgow. On street parking on Grosvenor Terrace wasn’t unreasonable and with the added bonus of free parking on a Sunday. 150 yards from Oran Mor where I was heading to a gig! Also on the corner of Byre’s Road & a short walk to Ashton Lane.

I prefer a king size bed when booking a suite, they only seem to have double beds in theirs. But that’s a minor issue since the bed was very comfortable. The photos on booking.com use a wide angle lens so some people may be misled as to the size of a suite unless looking at square footage.

Excellently appointed and situated Victorian Hotel. Ideal for exploring Glasgow’s West End and The Botanical Gardens. Offered choice of room location ie Botanical Gardens side with nicer view but some road traffic noise or quieter side overlooking supermarket car park. Opted for the former. Good breakfast.

Having been out for the evening returned to hotel room (108) about 10.30pm. About half an hour later popped down to the bar to order a nightcap to bring back to room but bar was shut. Had been open when returning to hotel about 10.30pm.

Everything about this hotel is brilliant. The hotel itself is a Hilton building and is in tip top condition. We ate out of the hotel for the first few days. Big Big mistake, the food , price and staff outstripped outside by far. Needless to say we ate in for exceptional breakfasts and dinners after that. All I can really say here is that the price, the staff, the food and everything about the Grosvenor Hotel is Brilliant. It is situated next to the Botanical Gardens too which is beautiful. I must here thank Julie, Andrew, Robbie, Neve and all the staff for making our stay so memorable. We can’t wait to go again.

Nothing.

Conviently located in the west end, just 3rd stop on the subway from central, across the street from the spacious gardens, the friendly and helpful staff, always made me feel welcome and appreciated. The reception always found a solution, the bar was enthusiastically making any drink I needed, the breakfast crew was spot on. Make sure to visit the converted church across the street for a great meal lin a unique setting.

Only sad thing is I eventually had to leeave.

Great rooms, great location for the University area, parking good and convenient. The hotel called us on the afternoon of our arrival to discuss an issue in the hotel (it turned out to be a leak in a room), clearly and courteously. In the end there was no drama and we ended up in better rooms, and everything was handled smoothly and professionally.

Only one suggestion, for the breakfast staff to take a tea/coffee order and bring it to table while we got the food from the buffet breakfast (hot food).

Liked the room - it was spacious with good facilities both in the room and the bathroom. Bathroom had good bath with shower over and all the soaps and hairdryer. The room had a safe and a good TV. The beGin bar which is part of the hotel is quite good and also being open to the public off the street made it quite a busy place unlike many hotel bars

It could have used a fridge - the space for it was there but no fridge - a bit annoying as i had some medication that needed kept in a fridge.

Fabulous location In Glasgow’s west end for lovely eateries, botanical gardens, Kelvingrove park. Such an iconic part of the city . The hotel was spotlessly clean, comfortable , tea/coffee in the room. Great friendly staff, really good breakfast options.

The bedroom we were allocated had an unpleasant odour, however when I went to reception the manager changed our room without question, great customer service.