It was close to where we needed to be. All the desk staff were lovely and very helpful. Breakfast was nice.

The electric car chargers were out of order so we had to park in a public car park for most of our visit. Bed was really uncomfortable and the pillows were really lumpy. The kettle didn’t work correctly so on first use it boiled until all the water evaporated. The separate toilet was quite small and felt claustrophobic when using. The ‘air conditioning’ was essentially non existent and we could open the window wide enough to get any type of breeze through it. For the cost of the stay I expected better room quality.

The bar is absolutely lovely and it's really cheap and the staff are actually really friendly and made our stay even nicer. Had a pool table in the lobby to so that was a bonus.

Problem being is that the room was really hot, it isn't exactly a bad thing however it is when there is no air con and the cooling fan they give you is years old and sounds really loud. We couldn't leave the window open over night as it was really loud so we didn't get much sleep due to this issue. Another issue was the bath. There was a fault with the plug to let the water down so we had to ask one of the staff about it. Noticed the room was supposed to have queen sized beds but they felt really small for being a queen, seemed like a double.

The hotel was in a good spot for exploring Glasgow. The room was clean and comfortable and we are given an aceessible room when we had only requested a blue-badge space to park our car which was appreciated. We have stayed in Novotels many times over the years and we were pleased to see standards are still the same.

We wouldn't bring a car again; the car park is very small, down a narrow alley and the presence of builders with trucks and diggers didn't help (and certainly not the hotel's fault!). We would not have got a space had it not been for my husband's blue badge.

Good location - we walked from there to all the spots in Glasgow we wanted to see. Room was clean, quiet and comfortable.

We had an issue with cost of parking. They advised us at time of booking and when we checked in there would be a certain price per EXIT - which we only did once. They charged us that price per day. Despite all the paperwork proving what we were told and offered they wouldn't refund the difference. Apparently they've changed parking providers. I'm not sure why that is my problem...... and cost......

It was very modern with a lovely bar and excellent choice of drinks and snacks

Everything was fine but due to over booking we were moved into the hotel attached. Staff seemed to be missing communications a few times which held us up and caused some frustration. This included not communicating that we had already paid and we were asked to pay again, it then took a good 10-15minutes to sort this out. Staff kindly organised complimentary breakfast on our booking and when we arrived at breakfast the staff said only one of us was booked for the breakfast. So another request to check the communication to sort this out again.

Good range of breakfast Buffet had to pay extra for something a bit more fancy

Management at breakfast where quite rude to my dad first day we stayed he got eggs Benedict for free next morning when asked for again he was rudely told that he should have been charged for what he ordered the day before and wouldn’t be getting it again, a simple I’m sorry sir we made a mistake yesterday would have sufficed but the manager on duty wasn’t as tactful as that which was a disappointing end to our trip

I did not have a problem with this visit because we arrived late, but on our stay Sept 4-6, we arrived from the USA. We worked all day took the flight with very little sleep arrived at about 9:00 AM very tired and could not check into our rooms until 3:00 PM. (I wrote an email a head of time asking for help.) Yes, our rooms were ready at 3:00 PM. If I were traveling from the future and your policy remains the same, I would look around for a better arrangement. On both of our stays, we left before 7:00 AM. In the USA I was required to be at work at 7:30 AM. I double if you cleaning staff starts very early.

Really enjoyed our stay my daughter is disabled so having a secure car park was fantastic they have a few disabled spaces I called a few days before and they were king enough to put a reserved on the space. The staff were very helpful and friendly and gave us a room suitable for my daughter it was a family room that had plenty of space to get about.. We took our pet dog as the hotel is dog friendly she really enjoyed her stay aswell. The hotel was really central only a short walk to the center of the city it was really quiet no noise from any other residents from the hotel which was fantastic we like the quiet life... The hotel has a nice bar that does cocktails and a good selection of food and drinks on a whole a very pleasant stay and would definitely stay again.

I had nothing I dislike about the hotel

The property was in a good location. We were welcomed in reception, the restaurant was well priced and food was good. The room was really clean and spacious. I liked the separate toilet and shower room. Again really clean. Tea and coffee facilities all good too. I thought the breakfast was very good value, a really nice range of options. The staff we encountered were lovely and attentive. I would definitely stay here again.

The roadworks in the hotel area are extensive. It is located in a tourist area and so expect some low level noise even late at night. Not a huge problem for us but those with young children might be bothered. The toilet in the room was quite wobbly to sit on.

Centrally located so well positioned for walking into Glasgow centre. Able to park the car at the hotel but only after playing on the fact that we are in our mid eighties.

Breakfast was a shambles. Bus loads of visitors had to be fed at the same time so there was a shortage of food, plates, coffee etc. They were understaffed. There was people movement through the night causing noise. The bar was expensive compared with others locally. The lifts were inadequate.