The staff were amazing. My father passed away the last night and they allowed us a late check out with no extra charge. It meant alot to me. They were extremely accommodating throughout and gave us directions to great local eateries and made us feel extremely welcome. Also my room was ready early so the early check in was a great surprise too. Also amenities were brilliant, I especially loved the cucumber and water decanter in the lobby. It was great for hydrating before bed.

It's abit hilly so be prepared for walking though local taxis to and from the city to the hotel averaged at 9-10 pound each trip. Worth it at night time, just wear walking shoes during the day. A nice way to get to know the locality all the same! The Tesco's nearby is very limited stock too so stock up in the centre if possible beforehand.

The staff was exceptional, especially the two night receptionists who went out of their way to help us out and feel welcome. Everyone was extremely nice and we thoroughly enjoyed our stay. Also the interior of the hotel is pretty cool and the bar serves very nice drinks. The breakfast was really good - fine selection of both continental and hot breakfast options. We also loved the location, it was a nice walk to O2, where we had concert tickets and there are two parking lots nearby.

Minor inconvenience: Our room only had a rain shower and low water pressure, and washing your hair in that ain't fun. The lighting in the room was very low / dark in the room.

the staff were so helpful and kind we were staying for a concert and they helped direct us there and back so kind and never made what we were asking seem like too much! i even explained how i wanted earlier check in so i had time to get ready and they made that happen. we stayed in the suite and my god it was gorgeous the room the decor the atmosphere the view everything was just perfect

the only thing i would have changed was that there was a lot of scuffs and scrapes on the furniture and decor in the room i know wear and tear is unavoidable and i honestly was not fussed at all

All I can say is WOW!!! We stayed here for our anniversary and could not have asked for anymore. We received a complimentary upgrade to the suite, which was absolutely stunning! We had rose petals on our bed and a complimentary bottle of Prosecco chilling in an ice bucket for our arrival. The restaurant manager, Martin, was just amazingly accommodating and so lovely. Nothing was any bother and he absolutely went over and above to make our dinner special. Katerina was also incredible and couldn't have been any nicer. She served us with a lovely smile and couldn't have done enough for us. Thank you so much for a wonderful child free evening!

Nothing.

The parking is atrocious it kinda ruins the stay as my husband had to go out so many times and in the morning he had to go out again at 7:30 am to deal with parking issues he was having a good sleep and did not want to rise early to sort out the parking and be disturbed when he was cosy in his bed , that was a spoiler it was not conducive with a relaxing over night stay coupled with additional expense or a very expensive parking fine On a good note the front desk manager was extremely helpful and really nice new his job very well exceptionally knowledgeable and a great asset to the Malmaison hotel All the staff were very friendly and polite and attentive. The

Gorgeous boutique-feel hotel in quieter area near the heart of the city. Staff were perfect. Beds very comfortable. The bar had a lovely relaxed atmosphere and wasn't busy or loud (during a trip Jan/Feb) and served superb cocktails. House toiletries lovely. Everything looked well maintained. We could opt out of daily towel-refresh to be a little more eco-friendly (and receive a benefit - I'll leave that one to be a nice surprise for you). Tea making facilities in room. Prices in Jan/Feb weren't hugely different to other city hotels - so booking Malmaison was an easy choice. Top tip: shop around online for parking about 10min walk South near motorway.

No extractor fan in en suite, leaving the mirrors foggy. Even with cooler Jan/Feb weather, on our second night the room was a bit warmer overnight than I'd have liked. No decaf teabags with tea making facilities.

Great location, lovely clean room, welcoming and helpful reception staff, stayed at many Malmaison, never disappointed.

Returned for a nightcap, ordered 2 Irish coffee after asking the bar keeper if she new how to make one, she said of course and asked us to sit down, it looked like she googled it and brought 2 x latte with Bushmills, absolutely terrible, we did show her a picture and told her how to make one and she did offer to get her supervisor but we declined and went to bed. Please just say no, if you can't make a drink

Friendly and attentive receptionist at check in, held bags while we parked and arranged a later check out after discovering our plans for the next day - wonderfully comfortable and cozy room

Bar man was abrupt, very quite bar but no conversation or offer for an alternative to a requested drink that wasn’t on the menu granted but it is a cocktail making bar! disappointed Room was also showing some wear and tear, bathroom extraction fan not working and paint surrounding it badly chipped and flaking off. Better attention to dusting and a little maintenance is required to the room to warrant the usual price tag but as it was Jan discount happily overlooked

We travelled up to Glasgow to scatter remains from our late mother, the staff were extremely helpful and caring towards us. In Particular Carolina who seemed to manage all of the bar area as well as the restaurant, she was so organised and the minute she left the bar, the staff couldnt keep up with the demand from the on site events, Carolina would have to return to mitigate the risk. Carolina seemed to know all the guests, we were there for three nights and saw her every evening, she greeted us, checked in on how we were doing and continued to run the show...this lady deserves a promotion, at minimum a raise. Thank you Carolina for all the support and care, and thank you to the rest of the wonderful staff at Malmaison.

The wait for Breakfast on our last morning, I received my cooked breakfast at 10.45 and had to check out at 11am.

Absolutely stunning hotel, the junior suites are beautiful. The staff are so friendly and helpful. Bar stocks a good range of drinks and the steak night is such good value and oh my goodness it was cooked to perfection. Our room was on two levels and had two tvs, good space for storage, tea making facilities, a nespresso machine, a good sized dressing table which is definitely something a lot of hotels lack, our own little sitting area which was so comfy, even an armchair up in the bedroom. Gorgeous king size bed with beautifully soft sheets and genuinely one of the comfiest beds I’ve ever slept in. I didn’t want to get out of it. Breakfast was served in the beautiful restaurant and had a great continental selection, both the coffee and orange juice were good. Good selection of hot food as well which again, was cooked perfectly. Martin the manager was great!

The only thing I would say about the bathroom was that it was slightly cramped. The bath was hard to get into with a dodgy ankle.