staff went above and beyond friendly nothing too much very professional Caitlin is lovely and not met her before She was so busy but so.patient and never made us feel a trouble to her. she is an excellent addition to your staff. we know Janice from our other stays and she was only in once this time but as always she was friendly helpful and so good at her job. We only did breakfast a few times but the woman who was on her own looking after many on Tues and Thurs was so attentive and seemed so laid back despite doing everything Food was fab and served so quickly Our only request would be for the younger female on room service to be friendlier and if it is cos she is shy for her to work on her confidence as it came over as not bothered. I'm only saying this for younger staff to learn people skills . I couldn't do this work at all.

only one positive criticism above Being awake all Friday night as guests had left several dogs in a car possible two in minus 5 weather and they howled all night and our dog wouldn't settle. I went out at 4.30 to see if I could do anything but they stopped then started as soon as we moved away. I wish I'd taken.their car reg but other guest gave it to reception. I hope you reported them as it was as cruel as leaving them in a hot car to us. Sadly it marred our last night and we were exhausted driving home.

A nice and semi rural retreat with very well maintained and appealing grounds and the hotel has a nicely presented frontage. The bedroom was clean and the bed, importantly, was comfortable. The check in process was quick at about 4pm and in general our overnight experience was good.

The lift was out of order which would’ve been nice to know in advance. Could also do with a little bit of those small but impactful updating touches like USB sockets, better coffee, oh, and proper, bigger mugs! The staff were pleasant and helpful when located that is. Had to go down to reception for something at 11:30 (ish) but could not find anyone. Eventually found a chap laying up for breakfast. However, once found my request was sorted quickly. There could also be a breakfast and stay deal offered via booking.com.

The location and grounds were lovely. Good parking. Good bar and restaurant inside. The night gent, I think maybe Ian(?) was amazing. I’d been to the festival that got cancelled and couldn’t get food while in Lytham. He made me a much needed sandwich at 11.30 at night, now that’s service. Bar is open all night as long as there are people. Brilliant, never known that in a hotel before.

A little tired in parts. Lift wasn’t working so had to lug my stuff up in 2 shifts. The reception team did offer to help but they were also checking in. Not a bother. The shower was not overhead, more neck level. I’m 5ft 6in and had to duck down under it to wash my hair, bit weird for a bath shower to be set so low. Remote could’ve been cleaner, had to wipe it down. And the bed had springs poking up that I could feel when I lay down. I shoved a pillow under the sheet as I was alone, so easily fixed.

Very comfortable rooms, my brother's room was easy access as requested, All the staff were very friendly and welcoming, breakfast was hearty and very tasty. The availability of food throughout the day was excellent, we had dinner on both evenings, which was well cooked, nicely served and good value. The outside space around the hotel is lovely and well maintained.

Nothing really other than the mobile signal and wi-fi connectivity was at times poor, but given the nature of the building and location this was understandable. We were informed by the helpful reception staff on arrival the best ways to keep connected during our stay.

The location in the pretty village of Wrea Green and not far to the coast. The bedroom was on the ground floor which was great for access to the rest of the hotel. The out side seating areas were lovely, but a cushion might be a good idea as the chairs were pretty uncomfortable after a while. Breakfast was plentiful and good selection of choices . Lovely bathroom with a excellent shower.

Only one small thing. The bedside light was so dim I couldn't read properly but the receptionist said she'd get maintenance to look into it.

Lovely location, just outside the centre of Wrea Green. Beautiful country house hotel, in its own grounds. Plenty of car parking available. Our room was a standard double, very comfortable bed, with tea/coffee making facilities. The en suite had both bath and overhead shower. Toiletries and towels provided on a heated towel rail. The TV showed the ususal channels. We ate in the restaurant in the evening, lovely food, average price, and the same for the bar. Breakfast was vey good, and staff were all pleasant and helpful.

The only thing that let the Villa down was no heating on in the bar and restaurant in the evening. It felt chilly, although September, sadly it would have benefitted from open fires lit, but I did not see a suitable fireplace. The bar and restaurant take up all the ground floor area. I asked for the heating to be put on, and a kind receptionist, did do this for us, but by the time it was beginning to come through the radiators we went up to our room. It had been a lovely day, so I suspect they thought the heating was not required.

Breakfast was excellent, I had problems with my bathroom - but not serious. Dinner - very good. However, I would like another vegetarian choice. I was there, this time, for 3 nights, and there was only one true vegetarian dish, though I could have the fish. The staff are always very accommodating and friendly towards my dog. They allow me to keep her specially prepared foodstuffs (in tupperware containers) in the fridge.

More vegetarian choice on the menu. There was no mention of the possibility of newspapers and I didn't see any around the hotel.

All the staff are lovely and couldn't be more helpful. Parking is easy and the hotel is lovely.

We do love dog's, but some dog owner's can be a little thoughtless. This is not the hotel's fault, but yapping dog's in the bar where the owners didn't seem to even notice was sometimes annoying. The information in your room, clearly state's that dogs must be with you at all time's. After listening to two dog's howling/barking for 10 minuites who were left in the bedroom opposite on their own, I had to phone reception. 25 mins of listening to this the owner returned to the room! Once again, it's not the hotel's fault it's the irresponsible dog owner's.

It was a pleasant surprise to see a hotel property in this area which was built in 1800s but so well maintained. It has a fairly large car park. The staff receptionist Caitlin welcomed us. She was wonderful. She upgraded our room. Our room No 26 was superb with a bedroom and another sitting room with modern facilities with a wall mounted electric heater in the sitting room and a split AC in the bed room. The bathroom was good size with a shower and a bath tub separately. It had a TV on the wall above the bathtub. Great luxury. The bar area is good too.

The room had outdated furniture. The windows are old and drafty.

My husband and l didn't have any complaints. Staff were helpful and kind. (especially Janice on reception.) There's plenty of choice at breakfast and as ll am gluten free they had a few things on the menu. Only thing they didn't have with the cooked breakfast was gluten free sausages which would have been nice. They have plenty of choice on the dinner menu too with gluten free options. Our room was clean, comfortable and enough storage space for clothes. In the bathroom the radiator turned on so you could warm your towels. The towels were the very large ones too. I would highly recommend this hotel but you do need a car to travel round.

We found it hard connecting to the Internet and the sat nev until we got down to tne end of the lane. That was the only downside.