Arrived with 7 of my friends 5 out of 8 of us turn 40 this year so really wanted to have a lovely chilled experience on arrival staff were lovely and friendly on our way down to find the leisure facilities we got lost we asked the lady at desk who said down there and turn left again we got confused and headed towards the room area as this is where we thought we were to go just at this point a member of staff who was also on reception shouted to us from across the bottom corridor that we were going the wrong way I said well could you show us please that's twice we have got mixed up she proceeded to point it out to us and her tone of voice came across really rude towards myself and I couldn't believe I had just been spoken to in that manner eventually found the leisure facilities could not fault the staff within that area at all however we had only been in the jacuzzi for 20 mins and was told it was closing due to the chlorine levels which is fine we understood it didn't open again for thr remainder of our time in the leisure facilities so made our way to our room to get sorted for dinner restaurant staff were fantastic the boy and girl who worked in there on Saturday the 7th June could not fault them at all we did wait an hour and a half to get our main meal however it made up for it when it arrived it was beautiful and the friendly staff made the experience great.. breakfast this morning was again absolutely amazing staff all amazing very attentive I didn't catch the Young girls name who dealt with us this morning she had red hair and glasses but she was fantastic right on the ball with everything and nothing was a problem she certainly has a lot of patience and always had a smile thank you when we were checking out it was the same receptionist that had dealt with us and was rude to us but on departure she was lovely so I'm putting it down to maybe a bad day I'm not sure but I certainly have never been spoken to like that anywhere I have went

I have wrote everything above the pros and cons thanks

Bar & restaurant lovely atmosphere. Wide choice of food & drinks to suit on menu. Breakfast great & all butcher quality. Staff are friendly. Lodge had everything we needed & more, very comfortable. Indoor spa and pool spotless & gym has great range of training equipment. Train station nearby. Close to Glasgow for shopping.

Couldn't use hot tub on 2nd day as was torrential rain, would've been nice if it'd been covered under a roof. Noise of aeroplanes woke us early in morning. You can't drive to outside your lodge, car stays in car park & you need to carry your baggage.

Everything was perfect. We're getting married at the Bowfield in August and this was an insight for us before the real deal! Honestly, it made us so excited for the big day and the lodges were so comfy and private. The food in the Bowfield is exceptional. Staff gave us recommendations and they were spot on. Megan on reception is an absolute gem, such a lovely lady and we were made to feel special and welcome by all staff. Thank you so much for making Podi's birthday weekend fabulous. Ben Macdui Lodge was a little slice of heaven. We can't wait for August! Xx

The fact we had to leave!

Room was great, staff couldn’t have done more to help, very welcoming and polite people, facilities were great, everywhere was clean and tidy, breakfast was fabulous.

One issue we had was it being noisy at night with guests slamming doors and making noise in the hallway but that isn’t the fault of the hotel in anyway. Another issue was the tv, No apps would work and even the standard channels would buffer and the remote barely worked, certain buttons wouldn’t work and even the ones that did there was a significant delay.

Very comfortable and clean. The staff were excellent and very helpful. The facilities were very good. The food in the restaurant was very good.

The room did not have any tissues or water. It was only cleaned every two days which meant that we ran out of milk and biscuits. We did not mind that the room was not cleaned every day but at least the supplies could have been topped up. For the first day we had a cooked breakfast from the menu and it was very good. However for the next three days of our stay it was a fairly average buffet. Or you did not want hot food there was little choice. There could at least have had a selection of cold meat and cheese.

Everything was lovely. Staff were excellent.

The price we paid to go into the spa facilities. £20 each person was a little high, especially after paying for our own treatments. Our meal had to go back and I really, really didn’t like to complain or ever send anything back to a kitchen. It got rectified straight away and Michael was very helpful afterwards. The shower was leaking and our garden lights didn’t work. So nothing too drastic. Just little things.

Great family break. Lodges were lovely and had everything needed. Facilities were great for children. Only 1 receptionist on so had waits to check in/out as wedding parties were needing help with setting up. Would have been ideal for them to have two on the desk or a dedicated wedding host. Food in the cafe was nice but main restaurant was a bit of a disappointment for evening meal. Overall it was a great stay and would definitely book again to return.

The pool and health suite facilities were very clean and tidy. Great, modern, peaceful. All employees - Megan, Calum, Andrew, Kirstin in particular - were very pleasant, accomodating and put effort into ensuring that we had a great stay. They arranged a shuttle for us, there and back, when our taxis were cancelled because of the snow. The food in The Plumpy Duck was lovely - quality ingredients, varied menu, well cooked and presented.

Nothing to report.

Me and my family love this hotel think this is our 5th stay now. It's absolutely beautiful and so clean. The soft play and swimming pool is great too for the kids. Food is always lovely. Staff always very attentive and friendly. 2nd time staying in the lodges they are stunning and fab having your own hot tubs. Will be back again soon

Loved the facilities and that hotel guests could use without restriction that was fab. Spa was amazing and loved the hydropool 😀 breakfast was lovely and good choice of food, snacks etc for other meals. Staff were all very welcoming and helpful.

Nothing really. Only thing was the snacks in the room were a little pricey & pretty hard to resist! It was a nice touch though given there is nothing in walking distance of the hotel.