Great location and views. Historic building with period interior. Extensive grounds. We stayed in a modern room close to the pool and spa. It was very spacious and comfortable.

Standard light in bedroom didn't work. Had to wait a long time for fresh milk to be brought to our room. At check in, I was asked for my credit card for 'pre-authorisation'. When I questioned this, I was told it was because some previous guests had 'done a runner'. Made me feel as though I was under suspicion immediately, and this was when the room had been pre-paid. Not good. Service at breakfast was slow and inattentive. Dishes and plates not cleared from our table. Cooked breakfast was good, but limited choice. No printed menus. In general, there was a lack of information in the room about services and facilities.

The hotel is gorgeous with an old world glamour - it would make a good wedding venue. There were serious renovations going on but it didn't especially affect us however I think once they are complete the hotel will want to put it's prices up. The spa and gym will be fabulous. The staff were excellent and very friendly - properly trained and well managed. Great beds. Quiet and restful.

Access from the hotel to the spa isn't great especially if you have a robe / swimming things on. The restaurant food wasn't the best - it had the potential to be amazing but some of the dishes underwhelmed however the breakfast was fab - loose leaf tea, kippers, porridge / fresh fruit - everything I wanted basically!

Spa and nice big room. When we arrived the man at reception that took our cases was so kind, he even noticed we had proseco in our bag so got a bucket, ice and some glasses for us without us having to ask, it was such a nice gesture. Reception staff were lovely also.

Staff in the hall were very rude, they were serving all the older guests and walking past me and my friend. Not sure if this is just because we are young girls (21 years old) but we are paying the same as most people to stay in the hotel we expect the same treatment. We had to ask to me served, ask for more drinks, ask to be seated for breakfast in the morning and ask again to be served drinks at breakfast.

Beautiful accommodation & surrounding

Booking through you I checked in your q& a’s if it accepted dogs so went ahead & booked with no price mentioned for them but usually you pay on average £10 - £15 per night for a dog only to be told after I couldn’t cancel I will be charged £50 for 1 night wow wow wow if I had known this I wouldn’t have booked it obviously this rate is to put off customers from staying with dogs even though they say their dog friendly. If that’s the case where are the dog dishes, blanket, treats and not even allowed into any part where you dine so I had to put him in my vehicle whilst we ate. So perhaps you could put a dog rate up or simply say your not dog friendly

Gorgeous location. Fantastic food. Attentive service. They are doing significant upgrading but the building work was discreetly blocked off and didn't really impact us. Grounds were Gorgeous. They were putting up the Christmas decorations and the placed looked fabulous. My dog (a relaxed ex racing greyhound) was made so welcome that he treated the place like his own home! Super comfy four poster. I slept so well.

They have recently fenced off the site which I completely understand bit maps don't yet reflect that so we had to walk further than intended with our old dog to get back in A dog walker map at check in would be great until Google maps is updated. And maybe a combination lock on the far side gate so walkers can access the Erskine beach area. You could change the code regularly to keep security.

The Deluxe room was gorgeous. Decor beautiful, nice outlook from window. It was spacious and bed was large and very comfy. The new restaurant and refurbished lounge are modern and have a nice atmosphere. The new restaurant is now used for dinner and the original Chrystal Restaurant is only for breakfast. I was a bit disappointed that we couldnt dine in the original restaurant as I feel it is more elegant. Food however was amazing. Daniel and his staff team were very helpful, friendly and attentive.

The room was situated a good bit away from the main building, down a few corridors and next to the Spa. The corridor we had to use in Spa was wet with puddles of water from people using the pool. While there were Wet Floor signs it was really difficult to walk there in outdoor shoes and pull luggage. A health and safety issue. I reported it to manager who will raise my concern with Spa staff.

Had a very relaxed, comfortable stay at Mar Hall for my birthday. We were checked in by Arlene who was very friendly and professional. Our room was the deluxe double and had a lovely view of the golf course and hills, the bathroom has had a recent refurb and looks amazing, very large shower and bath with 2 sinks! The bedroom is still to receive it's refurb, which can be noticed due to the worn carpet and furniture,, however the bed was extremely comfortable and we also had a couch with small wooden coffee table. Our room was situated at the spa facilities, which was ideal. The spa facilities have had a refurb and the area looks very nice and welcoming, with comfortable deck beds around the indoor pool. We had the fine dining for dinner, which was very well presented and delicious. Emma, our waitress, was very attentive and professional. Breakfast buffet style was well cooked and tasty too. The large lounge area, with open fire place, was a lovely relaxing place to sit and have a drink, we even had lunch in there instead of the restaurant. Snacks can also be ordered from the menu. We had a lovely 2 day stay and will come back once all the refurbishments are complete.

We ventured out to have a walk around, however it wasn't as straight forward as we would have liked! The walking paths around the golf course stop abruptly with nowhere to go and if walking towards the exit there are no pavements and no lights at night, difficult when there are cars going to and fro. I'm hoping the refurbs will eventually include walking paths as the scenery out towards the Clyde is beautiful!

Been welcomed by the lovely Arlene and the personal touch check in service she delivered. The room was lovely 😍 comfy bed, good in room facilities. Relaxed atmosphere in bar/lounge, great waiters. Leisure facilities were great and nice to see regular staff around. Steam room and saunas were all amazing. Outdoor jacuzzi ok but did get cold quickly but heated beds were nice touch looking on to a great view. Value for money room, use of hotel facilities, dinner and breakfast.

The heat in the hotel was unbearable, especially in the bedroom, which caused me to get very little sleep that was disappointing. The automatic charge on drinks was a surprise, and I was not informed about this prior. Getting to the room was not ideal lift to lower level then a walk up windy stairs and lots of corridors. Not having access to all areas due to renovation which was not advertised when booking which was disappointing.

1. Very attentive and professional staff - they are so helpful. They really do make you feel welcome. 2. Gorgeous location. 3. Very relaxing environment. 4. Excellent service.

1. Customers should be notified of the current renovation of the property. 2. The above situation will have an impact on people that have mobility or serious health issues as getting to some of the rooms will involve long walks and steep stairways - this is because some of the shorter/alternate routes are cut-off due to the renovation. I do want to stress that the staff do their best to make your stay as pleasurable as possible but this should be promoted on the site and app rather than arriving at a world-class hotel and having this nasty little surprise.

Stayed here for my birthday and we had the best time! We stayed in the deluxe double room, the bed was super big and comfortable we had a great nights sleep. Dinner was delicious but we did have to wait a while from waiting for our table to the end of our dinner it took about three hours, it didn’t bother us too much as we were having a great time together and we were in no rush! Our waiter was lovely, even discounted our drinks because of the wait which was super kind of him. They were definitely a bit understaffed at dinner so that explains our wait, we did hear a couple of old people complaining (but that’s to be expected from them lol). Spa was lovely and clean and the gym was unreal!

Breakfast had a good selection of pastries, granola and yoghurt, however the cooked breakfast was lacking veggie options - there was mushrooms, tomatoes, scrambled eggs and beans. Could be doing with some potato scones and a veggie sausage. Otherwise I was glad that the pastry selection was so vast. Eucalyptus in the steam rooms would’ve been nice too.