Thoroughly enjoyed our stay. Location was superb with easy access out to the west in the car or on the train in to Glasgow at Dalmuir Station. Staff were friendly and very helpful everywhere. Pool facilities were well kept and clean. We didn't eat at the hotel, but happily sat in the bar area a couple of evenings and enjoyed the friendly, relaxed atmosphere around us and drink prices were reasonable. Only downside for personal reasons were the pillows were not to our liking. The fridge in our room was also not working, but this was promptly rectified when brought to the hotels attention, bravo!

Because of a change of flight we had to book the Friday night separately to the Saturday and Sunday night. My review for the Friday was not good but if I am to review our stay on the Saturday and Sunday it would be different. I didn't get there names but the lady and gentleman on breakfast Sunday morning were so lovely and couldn't have been nicer or more welcoming. Also on Saturday night we had a problem with our key card on return to our room late at night and the staff member in the office couldn't have been nicer to us. He gave us new cards and said to ring down from the phone in the hall if they didn't work and he would come up to us. Top class service here. Perhaps the hotel redeemed themselves a bit with these amazing staff members. Let's not judge them all by one bad experience.

Hotel was clean and comfortable and the staff were very pleasant and helpful. The hotel is a large conference style property and this is reflected in the style and size but given the price paid for the room, I have no complaints about that. Room was very comfortable but a little basic apart from the bathroom which was very well appointed. Despite having a couple of events at the hotel when we stayed, the room was very quiet and no noise was heard form other guests.

Breakfast was a little impersonal and basic but had a reasonable choice. The restaurant was also rather basic and befitting of a large conference style venue. However, the breakfast experience was adequate.

The room was a good size with a lovely view. Not that it mattered, but the choice of TV channels was somewhat sparse. Or perhaps we didn't search sufficiently. We had an evening meal which was nice and very good value. We did not have time for breakfast but the price seemed very fair. Being there for another purpose, we didn't have time to try out the amenities that the hotel could have provided. Perhaps next time it will be more of a leisure experience.

A little bit of a problem with the shower, but user error. Also TV not great, or at least we couldn't get many channels. Might have been user error again.

reception staff, dining room / bar staff excellent. room was ok but not as photograph, no sofa to sit on only two hard plastic chairs or bed. food ok for dinner and reasonably priced. breakfast excellent for choice came with package. Liked that we could extend to 2 p.m. as we were attending the hospital out patient department. That helped immensely but be aware no one told us that the room key stopped working at 12 midday and had to ask a maid to let us into room after returning from hospital.

Attitude of maid supervisor when asked to let us into room, very nippy and informed us the key stopped at 12 midday as if it was our fault we were staying till 2 p.m. which we actually paid for . Considering it is supposed to be a four star hotel, a box of tissues in the room would have been handy, there were no 'extras in room' could easily be a three star

Always excellent room, friendly and professional service, car parking, cleanliness!

Unfortunately I have to say that the food lets down the otherwise wonderful hotel! The restaurant menu is somewhat limited and the dishes are not what we have experienced previously at the GJH! My wife had bass fillet which was tiny, clearly a 'supermarket', farmed fish, probably from Turkey, which is strange when so much better quality fish is available. My 'panco' crusted haddock was - just edible, certainly not enjoyable. The breakfast was poor, which is such a shame given the overall excellence of the hotel in general. Is it so much to ask for warm plates, warm food? Apart from serials etc. The breakfasts should be waitress ordered and served!

So handy for visiting the hospital which was the reason I stayed there. Breakfasts were good and meal I had in the restaurant was also good.

The fridge in the room was pretty pointless as water was colder out of the tap. I informed staff at the desk that my fridge wasn't working but was told it wasn't a fridge but a "cooler" and wouldn't chill drinks very much. I wanted to cool drinks but also store food like sandwiches, cold meats etc but didnt' feel it would be safe to do so. The first couple of nights were unbearably hot in the room but a kind maid said she would get a fan for the room - which she did. What a relief to be able to use that. The air con was on all the time but didn't seem to do much.

A lot of space at reception, bar, canteen, coffee shop, big car park. Super close to the hospital which was handy. Staff were very friendly and helpful. Very clean everywhere. Good bathroom with great shower. Bed is big and comfortable . Room is eel equipped: Fridge, Kettle and cups. Ironing board with iron. Hairdryer.

I paid for breakfast (£12) and got disappointed . it’s not worth it. Omelette felt as if it was made from powder, not real eggs. I do not eat read meat - there were no vegetarian sausages, no hush brows, but very dry over fried potato scones. No fresh pastry - all from supermarket. My opinion it’s overpriced for what you get. If you come in the morning or during the day - car park is full. I found the ventilation in the room a bit noisy. And you cannot turn it off as it’s central .

The man who checked us in was very nice and polite. Location is excellent with the train station only 10 min walk away. Hotel is lovely and our room was mostly nice. Nearly all the staff were very nice. It is excellent being attached to the hospital for visiting.

Asked the young lady at reception a question and got a very abrupt couldn't be bothered attitude which was very unlike all the other staff at the hotel. Last night there, put on our tv, which we hadn't bothered with before, and it didn't work. We didn't call housekeeping as it was 9.15pm. Also the heating in the room. A note of how it works in the room would have been good.

The hotel and rooms were clean and bright lovely big rooms, cozy comfy chairs and sitting areas throughout the lobby and corridors, plenty of seats with was a god send as I have poor mobility so plenty areas to sit for a breather, The swimming pool is amazing very warm and ambient lighting we went in the evening and watched the sunset through the large windows. Walk in showers in the bedrooms were great plenty pressure and heat.

My only complaint was the bed it was lumpy and uncomfortable, however this would not stop us from coming again.