We really enjoyed our stay at Ness Walk Hotel. The service was excellent—warm, professional, and attentive from start to finish. The hotel had great amenities, which made it a perfect place to relax indoors during Storm Floris. The bar was a real highlight, offering a cozy atmosphere and a great place to unwind; we were even able to watch sport there, which was a nice bonus. The hot chocolate was especially memorable. Our room was spacious, beautifully designed, and very comfortable. When the weather allowed, we had fun playing the outdoor lawn games like boules and croquet, which added a charming and playful touch to the experience.

The only downside was the £20 daily parking fee, which felt a bit steep for guests staying at the hotel. Other than that, everything else was fantastic, and we would happily stay again.

Everything was perfection from start to finish. Best hotel I’ve ever stayed in Scotland. The team deserve kudos, every single team member I interacted with was exceptional. I loved everything about this hotel and wouldn’t stay anywhere else when in Inverness. I cannot fault this hotel, it was just sublime! From the rooms to restaurant (thanks chefs for an incredible meal), to the bar and courtyard, to the home made fudge at turndown, it was just amazing! Thank you Monica, Hannah, Grace, Calum, Brandon, Steve, Csba, Julia for making my stay perfect! I can’t wait to come back and visit again. And thank you Kevin, for creating an incredibly warm, professional and friendly atmosphere. Highly recommended!

I can’t fault anything at this hotel.

What’s not to like! This was a charming little hotel in an incredible location with helpful and friendly staff. If we come to Inverness again we will definitely come back.

The only criticism I have is about pricing. We weren’t sure if we would be able to attend because my partner was recovering from surgery and so we booked, cancelled, booked again, cancelled again and then finally booked for the actual stay. The price we paid for that last minute booked was about half of the price we would have paid if he had not been ill and we had not needed to cancel and rebook. I would prefer to see consistent, fair pricing. The original price would probably have been a bit too high but the final price was very fair.

Warm and welcoming staff. We felt well cared for. Comfortable room. Good location. Quiet.

The price keeps exploded year on year which is very disappointing. The summer prices are extortionate. As loyal customers we are now priced out for the summer season. I am not prepared to pay £500 for a night. The same room was £200 just a few seasons ago. The food is good but the portions at the à la carte restaurant are minuscule. And charging for parking the car on the promises when there is no alternative doesn’t reflect the value of the great Scottish hospitality.

The breakfast was excellent with a buffet to start with fruit, cereals and pastries. Then you can order from kitchen a hot dish. We had the full Scottish breakfast both days. The location is on Ness Walk, next to the river, it is quiet and 10minute walk from the city centre. The restaurant also do evening tasting menus which was excellent. As well as a lounge menu. The bedroom was comfortable with a separate toilet to the bathroom, which had both a walk in shower, a bath and twin sinks. I stayed in a king room with a private patio. This particular room could be seen from the restaurant area so not fully private, however the rooms in the other side are perfectly secluded.

Nothing

Super friendly staff. Great attention to email and lovely food. We had a slight issue with a put up bed that had been put in our enormous suite for our daughter as it had a slat missing and would have been impossible to sleep on. This was solved in 30 minutes, housekeeping in our room in minutes and then somebody sped off to a nearby sister hotel to bring another bed! Service could not have been more attentive and clearly staff will do anything to make sure you are comfortable. So realistically the slight negative turned in to a massive positive to show how caring and desperate for all their guests to be comfortable and happy!

Nothing,

The hotel is lovely - the interiors are warm and luxurious. The gardens and views are superb, any time of the year. Most of the staff members are very friendly and professional. The management team goes out of their way. The food is not up to standard (either breakfast or dinner). There are many outstanding restaurants in Inverness, and Ness Walk really needs to relook their restaurant offering.

Staff usually go out of their way, however, when we left, they all stood by and watched my husband drag suitcases from the reception to the car, in the rain, without any offer to assist in any way. This is not in keeping with the management, who set a great example for customer service.

Location is an easy walk from Inverness shops and train station.... if the weather is good which fortunately it was during my visit. Otherwise only a short taxi ride. Gated entrance is good.. so quite secure. Breakfast was excellent, service levels were high throughout the hotel. Location by the river is excellent.

Although the room/suite was a great size and the bathroom was top quality, I did not appreciate the slanting roofs in the room which made for a very precarious existence for my kids and I as we are all tall. we had a few accidental bangs and near misses. I would not want this type of ceiling on my next visit. Otherwise an excellent room ... somewhat noisy at times as the lift was right outside the entrance to the room.

The hotel itself is absolutely beautiful. It’s cosy, the staff are personable. The lunch and breakfast were superb. Our bedroom was absolutely stunning. The bed was so comfortable. This was our final day of a 7 day tour of Scotland and the perfect sleep was just what we needed. Our bed was so wide, so luxurious and most importantly to me the pillows were just perfect. The shower was powerful and had the option of shower head or hand held shower. The location, ambience and coziness of this hotel made it the perfect end to a perfect holiday. Thank you Ness Walk for making the ending of our honeymoon perfect . We will definitely be back. 100% recommended

Nothing. It was perfect

The suite was lovely and spacious. There was tea,coffe, hot chocolate and biscuits n the room. The receptionist and all the staff were extremely helpful and very welcoming. The food at the restaurant was very well presented and of very good quality. My daughter found a card with a sweet message from the turn down service team next to her little bunny and bear which were tucked in the bed covered with little blankets made of tissue paper! How sweet! Thank you for this memorable stay!

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