We stayed in a newly renovated studio with twin beds. It was spacious enough for 2 - a great layout with a kitchen area and breakfast bar/stools, coffee making facilities too. Small sofa to sit on. Good wardrobes, storage, safe etc. Great shower room. Great location on Holborn, just a 2 minute stroll from the Holborn tube station. Now that the renovation appears complete, there is nothing not to like about the Citadines. It is modern, well designed and clean. Will definitely be returning and have already recommended to friends.

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The personnel is always available during normal office times, and is always polite and willing to help when there's any issue. The room is spacious, the bedding is comfortable and we had no problem, as a family of four, to manage with the bed and the sofa bed.

We had to request several times to change room because the first one that was assigned to us (room 233) couldn't almost get any hot water: we had to turn on the kitchenette, sink AND shower taps for over 30 mins before we had something better than tepid water. My kids had to wash their hair with cold water and we had to resort on boiling water in the kettle and use bowls to bring hot water to the shower. The second room we were assigned to (after having had to wait for two days... on a stay of 6 days), room 501, had no issue at all. Also, avoid paying for the breakfast: at £15 per adult, the offer is too small for the price, better have breakfast at the nearby Caffé Nero or at the La Fabrique bakery.

We stayed twice with 3 days break. We left there some of our luggage during the break which was very convinient. The room was okay (we took the large unit). The breakfast was okay but couls be better. We enjoy the free coffee during the day but sometimes the machine didn't work. The location is perfect.

On our second stay, for 5 days, we had a room at the end of hotel and on our way there we felt loke going through a maintenance' unpleasant area. In addition, there was a problem with the hot water' at least twice. We had to wait about 10 minutes to get some warm water and in one case they didn't arrive even after this wait.

The bed was very comfortable. The room was very clean and roomy, and the location was perfect. Also, there’s a grocery store across the street.

The daytime staff was not helpful at all, but the two ladies that worked the night time at the desk were amazing and very helpful. Also, on the breakfast buffet, they never had eggs available the whole stay and every day was a different excuse.

Location was excellent. Having a studio meant we could have a breakfast and some meals in the Hotel room. I am Coeliac so finding gluten free food can sometimes be a problem. Pizza Express was right beside the Hotel, which had gluten free options, was a bonus. Easy walking distance to Convent Garden, the West End and the Underground. Thoroughly enjoyed our stay. Complimentary coffee was lovely. Were offered a complimentary breakfast but did not need this. Staff helpful and friendly. If we'd stayed longer would have used the launderette or gym.

Wish the price was less but we booked a studio with a kitchenette and it was in the centre of London. What we saved, by preparing some food in the Hotel room, saved on the overall cost of the Hotel Room.

- The staff was AMAZING. Special thanks to Shubha, Rajib, and Andria for being so accommodating and helpful during my visit - The room is spacious and the location was excellent - I really liked the decor of this hotel - Would stay here again

- For the classic studio, there was not enough cupboard space for one person - During my visit, I had to locate to another floor once for emergency maintenance - Another time, the electricity went off for an entire day, which made it hard to get up to the 5th floor, especially while we were fasting

24 hour desk, laundry for added cost, breakfast for added cost, free coffee via machine 24/7. Studio was wonderful, location was great. Gym was small with a broken bench but still a great facility. Was very clean.

I liked everything! I did not however get the breakfast as I thought it was high cost, and there was a kitchen in the room so I had DIY breakfast for much cheaper. Laundry was £5 + £5. Gym had broken bench but otherwise good. Staff were mostly polite and welcoming. One staff member requested I moved my coffee from the couch area which was strange. Was quite high cost but I enjoyed my stay! Interesting that they only do a clean of your room in stays longer than 6 nights… I stayed 6 nights so had to pinch spare towels from the laundry.

Brilliant location (right above the Holborn tube station) & fantastic double bed. Excellent bathroom. Loads of storage space for suitcases and purchases. Very close to cafes and bakeries for a quick breakfast. The gentleman at the front desk was super friendly and accomodating.

It is quite pricey for the square meters provided but then it was a holiday booking. There was no coffee machine in the room & one would have to go to downstairs to the lobby to use the common coffee machine provided. The sofa bed wasn't very comfortable. The second elevator wasn't working throughout our entire one-week stay and that led to queues forming outside the one functioning lift.

Lola at reception was lovely and helpful and we were lucky enough to be able to check in early. The room decor was great and there was enough space to feel comfortable even if staying for a while. The room was facing the inner courtyard so it was very quiet. Facilities in the room were good, including basic kitchen equipment. Room temperature and controls were fine, even if not super accurate. We travelled in off peak season so the price was reasonable. The location was brilliant, with easy access to everywhere in central London by foot or by public transport. The decor was definitely a highlight, I really liked the ceiling colour in particular (and the colour theme throughout the room, kitchen section and bathroom). Really enjoyed the stay and would happily return!

These are just small things, but particularly for longer stays, more kitchen utensils etc would be useful. The bins were also very small. Our TV remote was out of battery on arrival. The shower placement was quite strange directly against the shower door rather than on the side: it made space underneath the shower more limited and meant that water got out if opening the door at all while the shower was running. But again, these were not big issues at all. It was a wonderful stay overall.

This is my second time since last year (already write a review last year 05/07/2023 but it was rejected !!). it noticed that there was big Makeover for the whole premises, interior and exterior, so it turns beautiful and amazing. Staff are great, helpful and friendly as always. Location is perfect, it's only 1 min way from bus stop, 4 mins away from Holborn Station and 10 min way from Covent Garden. Drinks (Water, Coffee & Tea) and Snack (Fruits) were available all the time in Lobby for FREE. We will be back for sure.