The receptionist, Steven?? was excellent with all things.

The room was tidy and nicely laid out for the price point of the Hotel. If you are looking for a budget stay with minimal additional benefits, then the hotel is spot on. It was quiet with no noisy residents. They do ask for a £20.00 CASH deposit on arrival for the keys, but it was obviously refunded on departure. House keeping is set at a minimal of a two-three day turn around. That wasn't a problem for my 2 night stay. Tea' coffee is topped up daily but like most budget hotels there always seems to be small amounts of milk and the kettle never seems to fit under the bathroom tap, lol!!. My only small complaint is that the hoovering could've been alittle more precise under the radiator. It obviously hadn't been done in a while.

Staff were great and very accommodating, the room was lovely and spacious with 2 windows so had great light! The bed was comfy, and great addition of the TV. Sockets at both sides of the bed which is always a plus! we didn't hear any noise from other rooms above or below, and the hotel is close to Shepheard's bush market underground which is great! The breakfast at Little Napoli was lovely also! something id never think of ordering but next time i am near i will definitely be going back for one! an Italian breakfast! it had egg, sausage, bacon & Mozzarella with toast it was lovely! We were there when the incident others below have mentioned regarding the fire engines, however the hotel did everything they can, the situation was out of there hands and due to a fridge malfunction, we were checked in and out by the firemen, and the caution was taken all for our safety, the gent on the front desk was extremely apologetic the following morning.

Yer the place was very clean the hospitality was really great and I settled in very well yer nice hotel nice staff they are really caring I would definitely recommend this hotel didn't bother with breakfast but I'm sure the little Napoli is a lovely restaurant to eat breakfast not very good at eating in mornings but yer the whole experiences I will never forget 😄

I DON T LIKE GROUND FLOOR ROOMS BUT I LEARN NEXT TIME TO ASK BEFORE I BOOK UP AGAIN ANYWHERE TO GET A ROOM UP ON DIFFERENT LEVELS AND NOT GROUND FLOOR BUT YER OTHER THAN THAT THE HOTEL WAS GREAT DOSN T MEAN EVERYBODY DOSN T LIKE GROUND FLOOR ROOMS THO MUST SPECIFY THAT TOO THANK YOU HOTEL 261 😄

The room was clean with clean bedding and clean bathroom. Staff were nice and welcoming! Beds were comfy and were given 2 towels so one each! Stayed for 2 nights and the hotel had and offered what we needed.

The room was small so was hard to move around with our bags but we was out in the day so didn’t matter that much. They was a smell coming from the fridge. The walls are thin so could hear people next door through the night.

The property was as advertised, the rooms were basic but very clean and had everything you needed. The staff were very friendly and helpful, I needed ironing board etc. and staff got me it promptly, they also helped me find location for breakfast which is a small Italian restaurant five minutes walk from hotel and the food was excellent. The hotel is also close to Shepherd’s Bush Market and tube station which is ten minutes walk, however you can get bus outside hotel. However you have pubs , supermarkets and restaurants within two minutes of hotel. Also if you are a football fan QPR are a ten minute walk away.

The only thing I didn’t like was the shower as I am a big guy and it was an attached shower so I had to stand under it and move around to get wet.

I had requested a quiet room, so although it was a little dark in the room, being given a basement room well away from road traffic noise was a very good option. The staff were friendly and helpful. My room was very welcoming when I entered.

I was nearly caught out by having to show ID on arrival. I booked in a hurry just before I set-off from home that morning and had not seen the part in the email confirmation stipulating ID was required. I was lucky I had my driving licence with me, as I don't tend to carry ID. There was a slightly musty/damp smell in the bathroom. Being a basement room with just a small window and very little natural light, I felt the bedroom light needed to be brighter, or a side lamp would have been useful.

The staff were very friendly and welcoming and ensured all my needs were met. The room was very clean, bigger than I expected and tea, coffee, milk and a kettle were provided. The bed was big and comfortable and a TV was also provided. Overall, the hotel was beyond excellent, especially for the price. I will stay here again

The location is slightly far but a bus connecting you to central london was just a 15 minute walk and the tube was around 20 minutes away.

Fantastic location.Great food close by. Parking on site which is fab. The staff were ok, the room was ok. The room was hot. Water pressure ok. Hot water is totally fine. Mostly clean. Cheap. You get what you pay for. Happy with everything for the price. Would stay again at the cheap price.

Paying for parking was well worth it for less stressful day. So helpful in pointing us to where we needed to go and provided us with app details for local buses. Saved us a fortune. Room nice and warm, very comfortable for our overnight stay.

Breakfast was two pieces of toast, ham and bit of melted cheese. It was different but thought it would be regular cooked fry up breakfast. it was nice and wouldn’t put me off coming again.

Breakfast didn't happen. Apparently we were the only ones who paid for it and the restaurant would have had to open just for us two. I'm a chef, and i get it. However , no refund was offered, we were offered to transfer the vouchers for dinner or lunch, neither of which worked for us timewise, of, more importantly, for my partner who is gluten intolerant. Italian restaurants are a poor option.

As.above