Staff were friendly, welcoming and went out of their way to provide a great service. The bar was amazing!

The room could do with an upgrade to the decor

Breakfast Excellent Room was good the staff taking of the room excellent

Construction i was told pre arrival that the area was under intense construction so i called and asked for a room that was away from this which they accommodated . Unfortunately the last day the hotel on my floor in the morning for hours had intensive construction drilling hammering that was unacceptable and impossible to tolerate when you're trying to sleep. I complained twice over 1.5 hours and was told it would be sorted out which did not happen. I had to go downstairs to the concearge and basicly make a scene and threaten to leave for the manager stop the construction on the 7th floor i was in room 729. After 6 days of being comfortable my last days experience ruined the stay.

I like that the hotel has security guards outside of the hotel it make me feel safe with my family, the staff are very nice and professional

There is nothing that I didn’t like to be honest, but there is a small notice, I like how they put a bidet spray ( shattaf ) in the bathroom that was very nice from the hotel however the pressure of the bidet spray is very high and strong if they just little bit they reduce the pressure other than that there is no bad thing about this hotel I consider it my hotel thats why I came back second time. Love this hotel and the staff ❤️

The staff is top notch, and the restaurant is amazing, great food i particularly loved the breakfast. Highly recommend.

-The location is amazing, that was the reason I chose this hotel. -I was also lucky with the room, it wasn’t big, but it was bright which is really rare in London.

-Breakfast is bad. Options are very limited, and it’s exact the same everyday. Take it only as the very last option if you know you will be in rush in the morning, otherwise give a preference to local cafes. -Housekeeping was coming during the random time, usually it’s easier always in morning/afternoon/evening, but at this hotel you could never predict when they will come. There were so many times when I was out the whole day, so they had plenty of time to clean the room, but they needed up coming in the evenings when I was already lying in a bed.

We ate our breakfasts outside. The room was much larger and better equipped than we had expected (we were upgraded unexpectedly, and received two drinks vouchers. Bed extremely comfortable. Location very convenient, even if every place around is rather pricey! We loved the golden pig in our corridor and always rubbed his bottom for good luck when we passed!

Shower could have been more adjustable (one of us is rather small and could not reach the shower head), and I personally would have chosen a different door for it, but the water pressure and temperature were good, and controllable (not always the case!).

Lovely hotel in a perfect location

Nothing

I had an amazing stay at this hotel! The staff were absolutely wonderful, and everyone at reception was extremely polite and helpful. I requested a late check-out, and they immediately accommodated my request. The location is fantastic, allowing easy access to everything on foot. From the moment you step into the hotel, there’s a delightful, fresh fragrance that can be noticed on every floor. The rooms were spotless, and the housekeeping staff were very attentive. The breakfast was excellent, and everything was just perfect. I highly recommend this hotel to anyone looking for a comfortable, clean, and high-quality experience. It’s the right place to stay, and I’m so grateful for the lovely weekend we had. Thank you so much!

I stayed here with my husband as we had a 50th birthday celebration for him near by. The staff were wonderful and went above & beyond to make my husband feel celebrated on his 50th birthday. The location is perfect, the room was very spacious & clean. We tried the bar & had a couples massage at the spa, both experiences exceeded our expectations. The breakfast was also good with many options to select from, again very polite and lovely staff there. We are looking forward to going back, highly recommend. Thanks again for making our stay special.

Everything was perfect

Friendliness of staff on arrival and throughout our stay.

Breakfast service. It can't be unusual for them to be busy, so why didn't they cope very well? We had a wait to be seated, fine, and expected, not an issue. However, when seated, we had to wait 15 minutes for our coffee to arrive, and by then, we had finished our breakfast (too late). Also, I had to ask for cutlery, as our table wasn't set up. Just a mess tbh, not acceptable for this hotel. But I wouldn't let it stop us from staying here again. Just perhaps we would have our breakfast elsewhere.