Staff were friendly, Stacey checked us in and was really polite and helpful, when we checked out staff were equally as polite. The hotel had a really nice atmosphere, the lobby was clean as was the room. The facilities in the room were great the free drinks in the fridge were an added bonus. Staff in the restaurant/bar were attentive and the drinks were lovely, prices as you would expect in a hotel. The beds were comfortable and well lit, even though there were no windows that could be opened there was a fan/air con which was great. We parked in a public car park right next to the hotel, charges were reasonable and reflected what you would expect within a city. The location is really good for those who want to visit the centre, would recommend a trip to The Dubliner pub which is just down the road from the hotel.

Nothing, an excellent trip

Close to the train station and quayside. Modern, distinctive hotel with lovely bar and restaurant. Great vibe in the bar area. Room was lovely, clean, comfy large twin beds. Great linen and fluffy towels, lovely smelling products. Room service breakfast was spot on. Shower worked fine and loved the quirky room telephone. All staff were polite, efficient and lovely.

We found it a little tricky to find the steps down to the quayside from the train station. But no complaints about the property it was super, fab, modern looking hotel and spotlessly clean in all areas.

This is a consistently good chain of hotels. Its a newer hotel, so all areas were modern, clean and pleasant. Reception staff were friendly and helpful. Room was clean and comfortable with great views of the river. Comfortable bed, clean bathroom area. Had all the usual room facilities you'd expect. Well located hotel to get onto the quayside or up into town. Stayed on a Sunday and got a very good rate. Nice Italian restaurant on site; food was REALLY good.

Minor point; the hotel has a small carpark which was full so the parking option was a Q park about 5 minutes walk up the hill. Not a problem for us but worth noting if you have someone in your party with mobility difficulties.

The staff were so incredibly lovely. People on the front desk, and at the restaurant, went above and beyond to make this such an enjoyable weekend for me and my sister. It was great to go to the Sunday quayside market, which was within walking distance. Just a really chill and peaceful vibe. Will definitely be returning!

We stayed in a room with a balcony, and the view was a little disappointing. We couldn’t see the river from our balcony because of the grass, which is on top of the restaurant I believe. We had the view of the car park really, which was a little disappointing. The balcony was really nice though. Aside from this.

Had a lovely 1 night stay for mine and my husbands (40th birthday) i contacted them with regards of balloons for the room and they recommended a person.. I used her and she was so lovely and the balloons were amazing even tho I hate balloons.. I contacted melia before hand about this and they responded straight away.

The price of the bar drinks, got 4 double drinks (because of a special occasion) and it was £40..Walk 2 mins down the road and it was £22 half the price.. As lovely as the setting was it's very steep in price and not worth the money (bar only) this is not a bad review on the hotel or cleanliness just the bar only

Staff were delightful. Lovely building design - airy, modern, stylish, chilled. My studio room had an amazing view of the Tyne bridges. It was so well designed. I appreciated the large comfy bed and the lovely selection of complimentary drinks in the fridge. Communication with staff in advance (my train was delayed, so my check-in was very late) was friendly and helpful. They even offered me a courtesy extra hour in the room before I checked out. I had a quick workout and the gym was small and clean.

Breakfast was pretty good, but some of the standing buffet items (especially the scrambled eggs) were a bit lukewarm, and the selection of meats and cheeses was small and a bit dull. The gym could do with one more piece of equipment, to allow you to work your back more effectively (even a cable machine would do it — there’s space). But these are minor quibbles … I loved this hotel and hope to return.

The kindness shown by Simon. When we checked in he gave us a bottle of prossecco to celebrate our engagement. We were checked in very easily. We got to our room and it was so beautiful and we loved the balcony it had all the things we needed for an awesome night's stay. the bed was huge and I didn't wake up with a bad back as I normally do at home . I think they have magic beds . We got breakfast in bed in the morning it was nice . I would definitely come back .

There was nothing that i didn't like this hotel is the best we have ever been to in newcastle and we have stayed in a few . This hotel beats all them hands down

Brilliant location close to everything, room was beautiful and comfortable and staff were lovely

One thing I was disappointed in is there was no spaces left in the car park upon arrival which ment we had to park somewhere else until 8am then move the car. Not everyone can drive at that time in the morning if they have had a drink. I think that if your paying £330 to stay for two night parking should be included and also not be charged as £330 is already a lot of money. This was the only thing I was extremely disappointed with especially having a long drive from Scotland to then turn up and have no spaces to park.

Despite being a chain, the hotel gave you a real sense of bring in Newcastle, as well as having an excellent location by the river. Rooms were quiet, spacious and comfortable, with great views. Members of staff were friendly, helpful, professional and quietly efficient. The bar was excellent, and meeting Gino da Campo, up to coach his team on the new menu, was an unexpected highlight.

Not really a fan of the unisex loo in Reception, but that is a very minor detail.other than that, impossible to find fault. Well done everyone.

A lovely hotel, friendly staff, pricier than others in the City centre but you definitely get what you pay for. Can't beat the location. Excellent breakfast

The parking arrangements. There aren't very many and because they allow people to come and go, even after they check out, it means that there could be parking spaces available but they won't let other guests use them, just in case people who have left, but have paid for a space, want to come back. They should check when people leave - i'ts really easy to ask if they have a parking space, whether they're likely to return or not. If they have left for good then free it up for others to use. It's really annoying to have to park away from the hotel, while looking at half a dozen empty spaces!!