After having another property cancel an hour before check in I was really nervous to book again, but Im so glad I booked with Metro Inn. Metro Inn is one of the most welcoming places I have stayed. Staff are super attentive and always willing to help out, they are quick to respond to question through the booking.com contact property system and offer a warm and friendly feel. The property is situated close to the airport and just outside of town (15 min bus), there are plenty of public transport options to get to Metro Inn and lots of shops, food places at a walking distant from Metro Inn. The entire place is spotless and clean, beds are very comfy, rooms have tea and coffee making facilities, great to have a good working TV and radiator in rooms to adjust own room temperature. We really liked the bathroom facilities being in the corridors as it meant we were both able to shower and get ready without needed to wait for the other (although a little outdated in style still some of the cleanest bathrooms Ive seen). The overall price you pay is very good for the safety and privacy this property offers. The staff really make this property the place it is and we are so grateful for such a lovely stay. Will definitely be rebooking when we next return to Newcastle!! Thank you.

Cannot be faulted. Great service, great property.

The room was spacious, clean and the beds were comfortable. Had a TV in the room and fresh towels. I was able to make a cup of tea in the morning with no extra cost which suited me. What we paid was worth the money. We were also advised we didn't need to check out at 10 am due to us not getting in until nearer 1 am.. Which we thought was so kind. The room was secure the door was heavy to open but we felt safe.

No negative comments.

Nice spacious rooms, peaceful location and nice friendly staff. The receptionist was helpful and pleasant and when I had no coffee in my room I spoke to the young housekeeping girl who was fantastic and provided me with more than enough coffee and milk.

Its location isn’t the best, it’s a distance to city and not much around. There’s a carvery place a short walk so somewhere for food and drinks but shops a distance a way. It’s also a long walk or a taxi to airport.

Property was close enough to the bus stop. The metro station was a small walk but makes getting in and out of Newcastle City Centre easy enough if you have no walking problems.

I didn’t like the toilets and showers being away from my room down the corridor. I’ve got problems personally with my toilet needs so could have done with being just a little closer.

Room was decent size with a TV on the wall, staff were very nice to deal with and someone was at reception 24/7. Plenty of parking onsite too which is free. I booked this very last minute due to a screw up with my original hotel and the staff were very accommodating

Overall cleanliness was not great, I know this is a budget friendly hotel but could still be cleaner. The toilet and shower facilities are shared (which is stated on the booking) which was no issue but I was expecting hostel style facilities whereas the hotel has quite strange self-cleaning style pods for the toilets and showers. These were fine but most of the ones I used on my stay were in need of repairs

Accommodating and very helpful staff. Clean rooms and shared facilities. Any potential guest has to understand that they will not have their private bathroom but it’s OK for their low prices. Good public transport links to Newcastle city centre.

The ground floor kitchen was closed (locked) at 9 pm. This created some inconvenience without stopping some young guests of the hotel having noisy late fun.

The very welcoming friendly staff and easy parking and the tv with multiple channels that actually worked, bed was clean and very comfortable, I enjoyed my stay here would definitely book again if I was in the area.

Not that important but would be good if the room was en-suite but for what I paid I was more than happy with it.

We were very pleasantly surprised by our stay. We saw lots of mixed reviews and were dubious, even looking to cancel a few days before our stay. We were a party of 3, so we had a bunk bed- non of us had the courage to climb up on top, so we took the mattress down and laid it on the floor without any worries of injuries or damage to the bed (I personally slept on this and it was so so comfortable, could have used another pillow though but it’s okay- we hope this was okay to do, oops). Bedding and towels were clean. The showers and toilets were also clean and very easy to use, although we were hit and miss with the lights staying on and the self cleaning situation confused us- either way, our stay was highly pleasant for what we needed, staff were super friendly and helpful too and they did regular checks of the toilet/shower rooms. We also requested an extension for our check out and this was no trouble for £10 extra on the day.

There was some noise from neighbours either downstairs or the same floor (not sure as it was around 3/4am and we were merry ourselves) but it’s to be expected really with our stay being during a festival weekend. Confusing self cleaning showers/toilets and lights going off- but not a huge issue.

Our room was okay with everything needed for a cheap nights accommodation and it's set in a great location for getting around Newcastle easily.

The only thing I didn't like was the shared bathroom but I was aware of that when I booked. It's a shame all rooms aren't en-suite, but the price reflects that and you get a cheap nights stay.

Only stayed the one night and had a very early start for the North East Skinny dip. It was basic clean and comfortable just what we needed as we were only sleeping there. The lady on reception was great and really helped out and couldn't do enough. She went out of her way to sort us a kettle to make a flask for a 4 am depart.

It is what it is safe an warm and convenient the rooms, toilet and shower were clean and its more like being on a ship than in a hotel.