From arrival to departure we had an unforgettable experience! The decor was interesting and certainly not dated or 'tired'. The staff were genuinely interested in helping and talking with us. The main reception areas had a thoughtful layout with various seating areas and furniture rather than a 'sterile' kind of place. A nice touch to have a pool table in this area too... The breakfast was very good indeed. It was so encouraging to see a sensible and clever approach to serving and replenishing the food. Our room was immaculate. It was clear the room had recently been refurbished to a very good standard. The garden to the rear of the hotel is very pretty and well maintained. Shame that it was so cold that we couldn't enjoy a coffee out there (not complaining!)

It's really difficult to find something we didn't like... Ok, the step up and into the shower would be tricky if you were less able in some way... The shower had a 'rain' shower head as well as the usual angled / removable one, but it wasn't apparent how we could make the water flow from the rain shower.

Excellent staff on reception and resurant. Cleaners did a good job and friendly. Lovely breakfast plenty of choice.

Bed uncomfortable mattress much too firm. There were a number of used breakfast plates left next to the lift in the morning, which wasn't very nice to see. I wasn't expecting dogs in the hotel, which made me anxious at times, as I have a real phobia. A dog in the room a few doors down from us, was barking until midnight the two nights we stayed, making me stressed and restless when trying to sleep.

my partner and his bit on the side said it was a nice place to stay apparently so recommend from them

Good sized bedroom as it was a Queen and comfortable bed and good shower and toiletries etc.Would stay again.Good price too for bed and breakfast even breakfast was disappointing especially for a continental one.Full breakfast was good.

Breakfast ..no brown bread or croissants. I asked if there were any and was told they were finished , considering breakfast was on to 11.30am and I was there at 10.15am and I don’t eat white bread. Breakfast disappointing ..no one refilling anything.Dishes sitting empty for continental breakfast etc at 10.15 am. Although Full Breakfast there was plenty of for my partner.

Amazing hotel & perfect for a 2 night stay while seeing relatives over the festive period before flying home The room was warm & the temperature control worked perfectly. The bath was small but perfect & lots of hot water. The breakfast buffet was good & the staff were lovely

The towels were stained & smelly even the replacement ones Apparently the sheets had stains on them but I didn’t notice it because I didn’t look Come on Novotel! You have a cracking hotel there for a good price. Sort your laundry services out & no one can beat you 👍🏼

The hotel is outstanding and as I travel every other week and stay different places I can compare it to others and it’s the best I have been by far for a while. Simple comparison with Britannia hotels at airport and gsforth park when prices are the same : The cards always work and need no activation Staff are kind and can not wait to greet you Rooms are cleaned everyday to maximal quality When there is a problem they compete with each other to help you Everyone is smiling and dedicated Place is renovated and perfectly placed at Kingston park Whereas in Britannia hotels , staff are rude, place is dirty, cards need continuous activation, the food are frozen food at restaurant and if you have a problem they are so rude and unhelpful that you never go there again! As a frequent traveler I recommend Novotel to anyone and I stay there next time as well in a week time on 13th and tbh can’t wait to reside there again. Well done to the manager and staff alike

The hotel had a bar and restaurant and they were both quiet. It had a kids corner too. The room was clean with plenty of facilities and the windows were soundproof, which was handy as we was facing the motorway. The toilet was separate to the bathroom. The hotel had parking and was walkable to a Metro Stop.

There was only one lift working, so we had a long wait. The toilets near the bar, only one worked. The bed was a bit hard. At breakfast I wasnt offered a vegetarian option and the sausages were cheap for my husband. We couldn't eat the mushrooms, they were too salty. We had to keep asking staff to fill up the breakfast buffet. At night I had to ask the bar staff to collect the Receptionist. We was having problems with the guests in the room opposite. They did sort this out for us though.

The hotel on entering is nice and bright, well laid out and looks quite inviting. My room was spotlessly clean, there was a bath and shower overhead which was great for a nice soak before bed. Also a little fridge on the room which had I known I’d have utilised as I’m a coffee lover I’d have brought some milk as never find those little portions enough. Room included a hairdryer plus iron and ironing board too. Rituals toiletries in use which was a nice touch and room service available at a £5 charge. The dining area was nicely set out and food could be order via table service. I had the chicken burger which was love and piping hot. Breakfast was self serve buffet which had enough choice. I ordered some poached eggs to have with toast and they arrived perfectly cooked within minutes.

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I stay there every month for a year on a Reflexology course that is held in the hotel, it would be good to have a discounted rate. The rates for my next stay the end of June is up by £60 which is a big hike, so may need to find somewhere else to stay which is a shame as the hotel is lovely and convenient for the course.

The price could have a discounted rate for stays associated with the course I’m in at the hotel? The breakfast has been a little on the cold side during both stays!

Everything you would want for on overnight stay. Very clean and comfortable. Staff polite and helpful. Excellent breakfast. Exceptional value.

Onsite parking chargeable, however if you sign up to join their "scheme" it is free! The upside is that I have not received any junk mail as a result - so unsure what the "scheme" is meant to achieve. We have not returned due to very busy and potentially dangerous roundabout which has to be negotiated. This is a shame as the hotel is excellent.