The staff were fabulous, there were convenient facilities for food and drink in the foyer, the lift was quick and efficient. My friends from overseas were staying in another room with Assisted facilities, they didn’t realise that the orange pull cords were for emergency assistance and were wondering why the light wasn’t working, when the poor first aider crashed through their door. Sincere apologies for the false alarm, however full marks for a Rapid Response complete with defibrillator. It might possibly be an idea to clearly mark these as emergency cords for the more dimwitted guest.😂 With respect to possible improvement, I would request a choice of thick or thin pillows as none of the ones I had were comfortable for me and I would also request a couple of glasses in the room as there was nowhere to stand my toothbrush or to put a drink beside the bed. No doubt had I asked Reception at the time these small issues would’ve been resolved. One thing I found particularly inconvenient was the lack of a phone connection to Reception in the room. I had to look up your phone number in Google Maps and dial it on my own phone in order to request a replacement kettle for the one in my room, which wasn’t working.

Room was clean and comfortable but the dividing wall between my room and the next was so thin, that I awakened to my neighbour’s alarm! The neighbour’s television disturbed me and you could hear every word spoken. I was surprised that in an “assisted room” the bed was very low. When my husband was alive we might have booked one of these rooms due to his illness, however he would never have been able to get back up from such a low bed.

Lovely welcome and made to feel at home. Good easy check in. Good information on times meal started and directions to event. Room lovely in new extended part of hotel. Friendly cleaning staff who helped when we got lost trying to find reception.

I mentioned we were celebrating my friends Birthday. I thought they could put a card or balloon on the table as we celebrated at the Soul & Mowtown night tribute act. But nothing was done. I do appreciate the fact this was short notice so I let it go. We also got a note under the door stating I owed £5 pounds for spa and gym which we didn't use and an email stating i needed to pay before I leave. On checking out she said this was all included and should not have happened and deleted the changes so it was dealt with immediately which was brilliant. Got lost a few times coming and going from room, needs better signage as I'm sure this would confuse anyone.

Booked the larger club room which came with many wonderful benefits and felt very nicely private despite being a hotel room. I loved the layout and facilities! My partner was spoilt for his birthday and the staff were so sweet setting up balloons and giving him a free pint at the pub and grill downstairs. It's really an amazing place! Food at the pub and grill was wonderful! We both had burgers and dessert and found it fantastic! The pool is beautiful and relaxing and parking and turning up was smooth sailing. The quality and kind staff really make the place a go-to that I would love to stay at again!

I think there was a bit of confusion towards the food allowance from the room I booked but showed staff my booking reference email at reception and they got it all sorted for me quickly and without making me feel silly for getting confused. A few things were broken such as the milk running out on the coffee machine at breakfast but the staff were so quick and friendly to give a solution and work extra to make everyone happy.

For me, it was the staff, and how they answered any questions I raised: was impeccable: the service was first class :

Not a matter of what I did not like, just location of my room: I am not disabled, but I do have a foot that swells alot when walking: and hurts a little....virtually every time I book at the village hotel Nottingham, my room is so far from reception: ( I broke my foot years ago,,,,it could not be repaired, as it was too badly broken: I can walk, just when I rest and start walking I limp slightly for about 40 meters.....

Staff at breakfast couldn't do enough for me, so helpful with allergies, all done with a friendly face rather than the usual eye roll. Room was nice, bed comfortable. Shower easy to use and lovely and hot.

The chair was covered in off-putting stains in my room, looked like it definitely needed a clean. The price almost doubled since the last time I stayed. I appreciate it is nearer Christmas but as I was staying after a Christmas party tribute night, it was disappointing to not get the same discounts. The lighting in the bedroom was excessive but not useful...it needs more light near the mirror area.

Convenient location. Nice mix of facilities at the hotel and nearby. Friendly and attentive staff. Good breakfast.

Restaurant meals a little pricey.

The bed was SOOOOO comfortable, I’m buying that topper for sure. The room was lovely and big. The only strange thing about the room is there’s no safe. The water was nice and hot. Clean shower & bathroom. The breakfast was diabolical tho, the food wasn’t that nice either. The drinks are over priced. I won’t be eating at other villages just because of the price. The gym & pool facilities are amazing. The male lifeguard was unnecessarily aggressive though. I might stay again.

The aggressive lifeguard. The food. The drink prices.

Swimming pool, sauna and steam room were great! Had the club room, loved the space and the coffee machine. The water bottle provided was a nice touch too. The chamber maids did a great job cleaning the room and replenishing the tea, coffee, etc.

The breakfast was very limited, no cold meats, cheeses or smoothies. The room sits directly over the club, so was noisy on the Friday night with the music they were playing, although it did stop by 12am (not great if you have an early morning start, thankfully we did not).

It’s in a great location on a retail park with everything you may need. The bedroom was gorgeous, the bed was huge and very very comfy. The pool was also a lovely touch.

One of the glasses in the room wasn’t clean and I didn’t realise until I had drank half my drink and realised, it looked like dried up milk. We also wasn’t told the pool would be closing an hour earlier than usual, so we didn’t get to spend as much time in there as we would have liked.

The pool was lovely, and we used the jacuzzi and steam room which was also nice. The gym was great. Breakfast was great the first day

We had to ask them to replenish all the hot food the 2nd day as it wasn't kept on top of and all the trays were empty. The rooms feel like they could do with being slightly updated. Also could do with a mirror above the dressing table for drying your hair and doing make up, as lighting in the main hall part wasn't great