Breakfast was good, breakfast staff were exceptional great group of people

Room was serviced every day, fresh towels etc but one major concern was the bedding was not changed once in the week we stayed, I have already sent in offical compilation via email

The property is quiet comfortable and secure One staff member (Bev) in the dining room was brilliant. She was very personable and actually looked like she wanted to be at work. Chatted and was genuinely very caring and attentive

Menu in the bar could be a bit more varied. On this occasion a lot of the staff were miserable looked like they could not be bothered. I have booked most every week with work and this week was possibly the worst. I actually cut my lip on a glass that had a piece missing when I bought a drink I raised it with bar staff no details taken no entry into an accident book no concern could not have cared less. Also staff missing from bar area chatting and carrying on in a room behind the bar out of sight but within ear shot. There was a list on reception about available slots at the spa and when I went over to enquire I thought I was speaking a different language.

Our room was lovely, one of the largest hotel rooms I've had anywhere, with a patio with table and chairs. There was plenty of wardrobe space too (useful if you're attending a function). Big bathroom, with separate shower and bath. The pool is one of the best hotel pools I've encountered, big enough to actually swim in, with well-maintained sauna and steam room. There was a good breakfast with a range of cooked items, cereals, yoghurt and pastries. The restaurant isn't cheap, but the food was top class and worth visiting for a treat.

The hotel was fab, but some of the golfing clientele were a bit rowdy - but there are quieter areas outside the main bar

Room was amazing, it was so calming and the location of the room was so peaceful .Breakfast was a buffet style affair ,it was all fresh and hot with lots of choice and was topped up when foods were getting low. Dinner was lovely, chefs are very good as the food was amazing and the waiting on staff are very polite and professional . Restaurant was lovely but a little bit cold .

I really cannot fault much ,just the evening meal setting could have been a little bit more stylish ,maybe a candle or/and a small vase of flowers on the table just for the ambiance change from a breakfast service to a dinner service.

Rooms spacious and comfortable. Only thing that was wrong was the tv wouldn’t work. After a quick trip to reception and one of the ladies visiting the room, the tv was reset and worked…..until the next morning. As we weren’t around all that day we didn’t get another reset done. Breakfasts were good and we had evening meal in the hotel the first night which was lovely. Staff on reception helped us whenever we asked questions. Pool facilities were good, used on a couple of occasions. Bar staff very friendly. All in all a good visit.

Apart from the tv not working properly there wasn’t anything else that we could find fault at.

Dinner was good. We had a super friendly member of staff at breakfast. All the staff were bright and happy at breakfast which is fairly unusual!

Hearing back from Reception when I booked was slow and took more than one message to get an answer. The staff on Reception were not very personable and at check in reeled off their spiel as if from a script. On check out I mentioned a cobweb in our room for which they were most apologetic which was good, but the presence of cobweb was not good. On our return home I realised that we had some lost property left in the room. It was extremely difficult to speak to Reception. Every time I was put through to the correct extension no one answered and the message told me that I couldn't leave a message. Once when I did actually speak to someone. They informed me that they would speak to housekeeping and get back to me, which never happened.

Lovely place to stay, with lots to like. The room was modern, well equipped and very comfortable bed. I liked that there was a fridge and plenty of space, plus separate bath and shower. Breakfast was great and really liked the pool and facilities.

A few things are a bit tired sadly, which let's the overall place down. The bathroom in my room wasn't all that clean ... the loo seat wasn't clean (in the bits that are hard to reach but still need to be clean) and there were little balls of dust in all of the corners of the bsthroom, not what I would expect for a hotel of this class. The same with the spa ... mostly amazing but in the ladies changing rooms, the shower doors didn't have locks on, mirror was peeling in one place and the soap dispenser broken. The swimming pool is a lovely pool, but if you look up to the ceiling vents they are blocked with gunk ... not a pleasant sight when doing back stroke!

We stayed here for 2 nights for a special occasion. We booked a junior suite and it was wonderful. The room was huge, with an extra large bed, seated area and enormous bathroom. We had a private terrace which overlooked the beautiful golf course. The staff were very professional and helpful. The whole experience was exceptional.

Everything was beyond our expectations, so nothing to complain about. The only minor point is that its best to get to the breakfast buffet early, as we found that some food items had run out.

The rooms were really comfortable and very spacious. The food in the bar and our breakfast the next morning was lovely. We had a great night for my sons birthday at the mamma mia night. The resident dj saved the night. The girls singing were really good.

The spa facilities are decent enough but I wouldn't come here just for a spa break. One of the rooms didn't seem to be working, but no signs. The glass to the sauna would be better if it was misted so it's a little more private. The mamma mia party night was a great night, the three girls singing were great but the acting was very odd...nothing to do with mamma mia and a creepy guy calling himself Nico walking around harassing everyone. It would have been much better with out him and if there were some scenes from mamma mia or just no acting at all. This event I believe was a company that formby hall brought in externally. The main meal food was nice enough but the desert "buffet" was terrible. We could only have one thing and the cheese cake I chose was very strange and still frozen.

The leisure facilities bar area and bedroom good for a standard double room it was really nice

At breakfast the fresh orange was like water. Asked one member of staff if any more orange reply was, that is our orange . We asked another member of staff. He was really helpful he said the machine was broken and had been reported numerous times but still nothing had been done. He then got us some fresh orange juice from the bar. Also some dirty plates no cutlery on our table and no plates near the continental area