We did a stay vacation with our grandchildren. We wanted to get out of the heat and swim. We were willing to pay a little more to spoil ourselves. However, when we reached the hotel it was under some construction on the property involving the parking lot and areas on the way to the pool, impacting the elevators. Also, when we went into our room we didn't realize the booking was for 2 standard beds instead of queen beds, and at the front desk we could not upgrade to queen beds as the property only had standard or king beds. We were very surprised as we have never encountered that at any other property before. We were informed that the property mainly caters to business travel. We live very close to ASU in Tempe, and there are so many hotel options now fairly new, so The Mission Palms being an older resort, but still what I would consider higher prices was a little surprising. With all that being said, although I had inquired to upgrade our room for queen beds and was considering whether or not to stay, the front desk staff to my surprise and appreciation upgraded us to a much larger room with a king and what she described as a very comfortable sofa bed for our grandchildren. When we went inside we all felt and said, now we're talking. It felt more inclined to what we paid! Still not 2 beds, but it felt extremely spacious and more upgraded. I was very grateful! We see stayed linger and oaud a fee to check out later to be able to swim more. To be honest, it was the exceptionally friendly staff throughout our entire stay that absolutely made our visit wonderful! The bellmen, the front desk a.m. and p.m., and the staff in the pub that we walked in and ordered food from to take to our room! Extremely friendly and knowledgeable about the property. While we waited they encouraged us and showed us how we could walk around the property courtyard which was beautiful at night until our food was prepared. They were even very nice to our small grandchildren.

Construction on property and the standard sized beds no option for queens for 2 larger beds vs a king sized. The elevator issues on the way to the pool.

The staff was out of this world helpful--just way over and above--Summer let us check in early, when we were tired from a long day's journey. Jasmine helped me when I could not make the boarding pass kiosk work. Alana was helpful in explaining amenities, etc. Orlando was wonderful on the airport shuttle. I wish I could have gotten the names of the restaurant staff who gave us cutlery for our takeout meal. The grounds are lovely, room clean--everything was perfect.

There was nothing to dislike. No improvement necessary. I will come back.

Everything! The pool was really quiet on weekday afternoons and we loved the cabañas for shade. The courtyard; breakfast on the terrace, the view from our room on the fourth floor, the couches to sit and relax by the fountain. The staff was so friendly. We bumped into house keeping when we were returning to our room and she was so wonderful and had the biggest smile. The shuttle drivers, valet and front desk staff were all really friendly and made our arrival and departure so easy (with an early check in). The room was clean, the bed comfortable and the water pressure in the shower perfect. The location was phenomenal, within walking distance of restaurants, the light rail and Tempe Beach Park. It was like an oasis right in the middle of town. Will stay there again for sure!

Nothing. It was fantastic!

We stayed at this hotel for ASU move in day. The staff we super friendly and they understood the various needs that come up for families who are coordinating a student's move-in into the dorms. The free valet parking was great and the facilities were well maintained. Our room was very comfortable. They offer a lovely breakfast buffet on site and needless to say, the centrality of the hotel's location makes ideal for those visiting ASU. We would certainly stay here again and highly recommend this hotel.

We really enjoyed our stay at this hotel and have no complaints about the service or facilities.

The room itself was amazing and the hotel itself was great lots of things to do and close to so many things.

Our room had a tree outside and EVERY SINGLE morning from 4am - 8amish that tree would fill up with birds and they would squak and fight with each other until 8 am waking us up every single morning and there is literally nothing you can do to make them stop it was horrible to hear

Convenience to downtown Room was very nice and very clean Breakfast buffet was excellent

The cocktail hours in Harry’s too limited. We were part of a reunion held at hotel and bar closes at 10:30 or 11 on weekends. Needs to stay open til midnight. Pool hours are limited as well

Great location! The pool and hot tubs were very nice! Room was very clean, the bed was comfortable, and the shower had was great—those are the most important things for me!

Not the best lighting, and no good outlet for clothes iron. But those are pretty minor, so I’d definitely stay again. Oh, free valet parking was nice but there’s not much self parking if you don’t want to pay a tip.

We did the breakfast buffet and it was great, selection was diverse and good service. Within easy walking distance of the shops and restaurants on Mill Avenue and the ASU campus. Beautiful grounds on an older property that takes you back to old Hollywood, this is just a great place to stay.

They could have provided free drinks I guess. : )

I had a great room. Clean and comfortable. Staff was above and beyond from checking in and out to additional requests. All handled quick and efficiently. Room service and the restaurant were excellent. Comparing this experience from my last few hotel visits, this was by far best

I honestly can't think of 1 thing

Location is excellent Clean.. the resort is older, historic, but it was clean Staff were friendly and helpful-greeted you and assisted if needed Pool was in a good location and sights and sunset were cool Sun Devil Mountain is next door for climbing

Not much… was great for what we needed.