Tasty yet expensive.

Welcoming staff/ concierge was not so welcoming; saying I owed money for the stay when I did not, and did not look into it before ordering me to essentially do her job. I had a nine month child and was not afforded help unless asked. When I called the front desk from my room, I was immediately placed on hold for about 7 minutes, then was hung up on. I called back, and was immediately asked to be placed on hold again. I had to interrupt the front desk and say that I had a quick request. I was met with frustration while the front desk received my request for towels and toilet paper.

The room was nice quiet and kind of clean, except for the floor, there was plenty of parking, breakfast was okay, but it could have been better

The room floor needs to be cleaner, and elevator too, and I had never paid for parking at any hotel before ,the price for the room was a bit high for what it offered , breakfast wasn’t extravagant, we eat better at continental ,and paid extra for breakfast I thought it included, also I didn’t know all the taxes that the area charges ,next time I’m in the area I’ll do more research for maybe a different hotel

The location was perfect. Close enough to everything.

My only recommendation for anyone staying is to really ask questions when you check in. Apparently we were charged for breakfast without my consent or knowledge. They did refund but that's only because i noticed the fee for my pet and parking was a little high. Come to find out they added two breakfast charges for my husband and I. So make sure you ask to break down your bill.

Nice location, only a 20 minute walk to downtown Monterey. Facilities were clean, pool and hot tub nice, fire pit nice too. Breakfast was good(not included, but good)

Had to walk up stairs with luggage because no ramp or signage to get to lobby. Not sure how anyone handicap would get to lobby.

Amenities, cleanliness, friendliness, decorated for the holidays

When we checked in, we were told of a water main break and told not to drink the water or brush our teeth with it, but they gave us plenty of bottled water at no extra charge, and it was fixed in a couple of days

We loved location, restaurant and room. That they actually, heat their pools. Why, we do Hilton Hotels.

Just the lady checking us in. Mumbles. Heavy, tall black hair with bangs, shoulder length hair. No smile, hard to hear. I asked her for wine,.and snacks three times. She said, get it over there. Hard to hear and understand her. There needs to be a pleasant customer service training. Make guests feel welcome and not that we are putting her out. We did expect better gardens. Love places with flowers and better landscape. Does look outdated. Balcony of 300 not very nice. But I'd come again.

The staff was extremely respectful and rooms are clean! We need to change rooms so that was extremely helpful .

Very convenient to freeway and nice lobby to relax. Bar is beautiful but need to stay open until 12:30 pm for new years. Food service need to be open 1:00am for new years.

I booked multiple rooms for a family vacation. The staff was excellent- super easy check in and answered all of our questions/concerns. The kids loved the pool and we all really enjoyed the hot tub. The hotel is very accessible to Monterey. One of my nephews accidentally left a gaming device behind and when we called to inquire about it they were able to locate the device and send it back to us! I found the rooms to be clean. I would definitely recommend staying here if you are traveling with family.

The rooms could use some updating. More than one fire pit in the outside area would be nice- we found one large family took up the fire pit space while we were there.

Property is beautiful.

Just a little hard because of the asphalting the day that I checked in, so that was chaotic running through the towel to check in. But also the wake up call did not go off, which I think should be looked at. the phone is ancient and was obviously not working properly

Location to wedding venue, golfing and airport.

Swimming pool down for cleaning and maintenance for a couple of days. Grandkids were disappointed. The vouchers to swim at an offsite location was abysmal at best. Kids got kicked out because it was only for senior swim and the staff was very rude.