Excellent location with eating and entertainment within walking distance. Staff was extremely friendly and focused on ensuring guests received 5Star service.

One of the days our room was not cleaned however it was during the New Year’s Eve therefore assumed limited staff on site.

Easy check-in, comfortable bed/room, plenty of great food options, one of the better hotel gyms I have used, and a friendly staff.

No fault of the hotel but the amount of homeless/drug addicts in the area is concerning if you have kids or a family.

The pool area is amazing. Rooms are clean. Staff was helpful and friendly.

They stopped serving complimentary coffee at 9am. I like to sleep late so I missed it every morning unfortunately

very large room with high ceilings and contemporary layout and furniture. Location in the heart of Gaslamp quarter was the added bonus with plenty of classical and funcky eating places around. It was a walking distance to the convention center and the walk through the downtown was enjoyable. Additionally, the staff was super friendly.

It was excellent. No shortcomings.

Roman was so wonderful at check in to ensure we had everything we needed. Staff were wonderful and attentive. Room was gorgeous great location in the heart of everything. Staff treated us.as people they were interested in. Hot tub at the pool was a nice discovety. Energetic vibe.

I wasnt able to get a full receipt at check out because the room was prepaid through a 3rd party vendor. Because of this I couldn't get reimbursed for my business trip. Parking was very expensive, but valet were wonderful and very friendly.

We had a fantastic stay at the Pendry. Our room on the 11th floor was beautiful with lots of lovely touches. It was absolutely spotless and the bed was incredibly comfortable. They upgraded our room as well because of it being our honeymoon and turned up with some little chocolates which was so nice. The staff were really helpful and location was great in the GasLamp quarter. The pool and jacuzzi were great too. Would highly recommend!!

Nothing with the hotel or room, it was just frustrating trying to go and have breakfast at the hotel’s restaurant and being asked if we’d booked (I don’t think I’ve ever booked breakfast in a hotel I’m staying in?!) and then told it would be a 40 minute wait when there were lots of empty tables so we ended up going elsewhere. Not had that before

Amazing hotel. A real luxurious hotel and so gorgeous. Staff were so friendly. Room was so nice and bed was comfortable. Perfect location. Walking distance to so many restaurants. There were markets on the weekend near the hotel. Pool was so cool with an outdoor bar. A little pricey but worth it if your looking for a bit of luxury

Lovely boutique style hotel. Front desk staff are excellent especially the Concierge Vito who was superb. The restaurant staff were nice but a little unfocused. Food was tasty but expensive. Pool area was really nice, but there’s a definite shortage of beds and very annoyingly there’s a load of empty beds all the time with reserved signs on. This is infuriating as hotel residents. The staff did not handle this well, but eventually we did get bad each day.

Just the badly organised pool debacle

The room was spacious and very clean. I was there for conference which was walking distance. The staff were good but not super friendly except the guys at the valet parking by the hotel entrance . I would come again for sure for the quality of room and the location.

Nothing

We enjoyed the pool but wish there was more shade. Also the loud concert outside bothered me when I tried to sleep. But the hotel was fantastic and the location can’t be beat. I will stay here again!