the room was very spacious , the location is central and staff were nice generally

A lady named Heather at the front desk discriminated me. she insisted that i must show her an ID to collect a package that came in for me, yet she did not ask everyone else to show any ID right in my presence and eventhough i have collected two other packages prior to that . i told her i am a guest and she can check my room details and they have already made a copy of my passport during check in but she wouldn’t listen to any of that . it was a very bitter experience that will not be forgotten soon

Downtown location, the large room, kitchenette and sitting area. I also liked the fact that breakfast was included. Choices for breakfast were adequate and I really liked the server Makata who had such a bright smile and greeted every guest. He was extremely diligent and cleared tables promptly.

Shower enclosure had no door so the water would splash outside no matter how careful one was. There was just almost no toilet paper with just a small pitiful row when we checked in. Tissues could be counted on one hand as well. The fact that housekeeping was only on alternate days could have been made clear as well when booking.

Good breakfast offering, great location, clean room, comfortable bed. When I told the staff at the front desk I was hard of hearing the woman checking me in did great enunciating and speaking more direct and clearly to me. She was very professional and friendly!

One the the remotes didn't have batteries, the other one worked on both TV's but the volume didn't work on either TV that night. Somehow in the morning they started working. But seeing as that's my only complaint and I could've had it probably easily fixed if I'd called guest services I'm very happy to have stayed here.

Booked and busy so we had to wait for a room to be clean. However, it wasn’t a problem. Valet took our car and held our luggage. Staff was informative and friendly. We waited in lobby and had coffee and a snack while we waited. Breakfast staff was always accommodating and friendly. Staff throughout stay was friendly as well. We were able to get a pack and play for our baby and enjoy the pool with our toddler. Did laundry in basement but dryer wasn’t the strongest to dry our clothing so we had to take it a bit damp. Overall, great location for the city and stay.

Sometimes homeless people around when you walked around the neighborhood but, that’s with any city area nowadays.

I love how secure the hotel was by requiring a room key to enter the building after a certain evening hour, the elevator and the downstairs restrooms! The amenities are wonderful ! Unfortunately, the pool and spa weren't available during our visit due to maintenance. The breakfast buffet was EXCELLENT!! We will DEFINATELY be back!

The size of the living and dining area. The bedroom area was huge, but we spent most of our time in the kitchen and living area and it was a bit cramped.

Spacious room with decent kitchen facilities though also good options for dining nearby. Location excellent with key points accessible on foot or by good public transport facilities at excellent rates for Seniors ( no need to try and download apps or buy plastic transport cards as in San Francisco (senior ones there are not available at the airport)

Not being able to open the windows or adjust room temperature easily so the room was frequently too warm/stuffy without sufficient ventilation. Written instructions to operate room thermostat and ceiling fan would have been helpful

I love the kitchen and living area aside from the bedroom. It is the main reason we return. The beds are comfortable, I like the mountain west facing and the clerks at the desk are always so kind saying welcome back and give us best selection of available rooms for what we pay for

I wish we could have extended our stay at a better price. As we stay often downtown the rate was the same for Friday and Saturday as when we wanted to extend Sunday which I would think would definitely lower based on day of week

Great rooms, perf for me and my three grandchildren (ages 5, 7 and 13)—loved the suite amenities, kitchenette and the pull out bed! The kids were over the moon with fun pool time; kudos on running a clean (salt water mix?) pool.

While understanding the need for security, the key card required to get an elevator on first floor is big hassle—not sure what alternatives there are. Noting that the downtown construction is t under your control, one prays to the almighty the City stitches back together what they’ve blown apart soon.

Only stayed one night & unfortunately I didnt have breakfast. But!! the room was CLEAN, the bed was COMFY, the AC was POPPIN & the lady at the front desk was super friendly & helpful!! Loved the kitchen & the fact that it has microwave & fridge. Price was actually fantastic for the room value! Also, they had "welcome *my name*" on the TV screen, which I found very thoughtful & cute 😁 A great stay!

It was nice to have the option to cook a home cooked meal, especially on snowy days. Enough to see and do within walking distance. Also central enough to catch a ride to wherever we were going. It was fun to see the football game one night and the basketball fans the next day. Enjoyed the breakfast selection and the staff was top notch! The greeting and conversation was a good start to every morning. PS There are at least four washers and dryers working on the premises.

Would have liked to know about the free shopping shuttle earlier in our stay.