Great location on the heart of downtown. VERY spacious room, clean and comfortable with nice facilities (exercise room). Breakfast was at a restaurant downstairs with choice of buffet (one of the better ones we've had) or a meal up to $25 value each.

The staff weren't able to tell us where breakfast was going to be and didn't give us our vouchers when we checked in. Just told us to come downstairs and try to look around in the morning. When we finally found the restaurant (can't remember the name but it's directly to the right of the registration desk), we had to go back ans ask for the vouchers. Also, parking was not included and would have been approx $30 per night and the staff didn't even know where it was located. We ended up using Spothero to find a lot at $6-8 per night and about 5' walking distance. Not sure if the staff were new and just learning but we feel like our questions were pretty basic and should be something they should know before helping guests. At least, they were friendly.

The hotel rooms are impeccably clean and well-maintained by a very friendly staff. The reception personnel is welcoming and extremely helpful. Upon arriving late afternoon during the week, the desk clerk noticed that my booking was scheduled to start only the next day. They immediately arranged for me to stay in a room without having to move to another one later. The hotel features a rooftop pool and a fitness room, a restaurant, and a bar. The location is excellent, situated not far from the 16th Street Mall and just a few minutes on foot from Union Station. This makes it an ideal choice if you're coming to the city via the airport shuttle.

The interior courtyard view resembles a prison yard, so be sure to book a room with a "street" view. WiFi is not included if you booked through booking.com, costing $10 per 24 hours, which is surprising in 2023. The fridge is loud, as is the air conditioning unit.

The size of the room, the comfort, it was amazing. The foyer and reception were well laid out, and outside were fires running all day while you waited for your taxi. It truly was a great hotel

Ok, so we had breakfast included and we had a twin room for 3 people, but breakfast was only for 2? We also tried to do laundry and the app wouldn't work for an international phone number and the hotel staff didn't want to know and walking back and forth from one tower to another because the person on reception misinformed me was frustrating. Also, you room is like a million miles from the lift, good to get your steps up though

Location, nice views from the room, stuff was very nice

Didn't like the buffet at the hotel that was NOT GOOD AT ALL and cost us $59 for two. They did give us a coupon for $25 off that I used to reimburse myself part of that buffet bill, but come on guys if you gonna charge this much for a buffet offer some good choice and not just eggs, bacon and hash browns (btw which were overcooked so much we couldn't eat it at all). Next time we just gonna go somewhere else.

- The location was fantastic. Everything is within walking distance in downtown Denver. - Spacious rooms. - Friendly staff. - The hotel was well secured.

The AC was little bit loud (especially when you lower the thermostat).

The room was very comfortable and big with 2 beds. The employees were very kind and able to help, we can leave our big luggage and go to the next city, the hotel have self laundry and a rental car. Very good hotel and localization

N/a

Great location close to everything in the Downtown area. Easy walk.

The mandatory $25 “destination” fee is a joke. It is just a hidden tax to make the room price appear to be lower on aggregation sites like booking.com. Same with the outrageous $49/day parking fee.

The room and building were beautiful, and all staff members were incredibly kind. The location of the hotel was perfect for the concert we were attending at Ball Arena.

The hotel seemed to be understaffed. The workers were doing their best to keep up, but we felt bad in contributing to more work for them. For example, breakfast was included in our stay, but there was only one server going around getting drinks for everyone in the dining room. I hope they are being properly compensated for doing the work of multiple people!

It was my first time booking a hotel and the lady at the front desk was so friendly and helpful she showed me what to do and making sure that I have everything ready for my stay

There was nothing wrong

The bed was the most comfortable bed I have ever slept in, in a hotel setting. The pillows were big and comfy. The view was spectacular of the 16th street mall. Great location, just was a bit confusing at first where the checkin desk was. (They moved it and we did not know until we arrived)

Making sure we knew they moved the checkin desk before arriving. That the ticket for breakfast was only for the buffet, however the ticket does NOT say that, it just says up to a certain dollar amount.