The location was fantastic! Easy to get everything! The room was comfortable and clean. No complaint on the bathroom either.

The breakfast in the hotel was average. Also, my waitress disappeared a lot, it's really hard to ask for something. It was a Thursday morning passed 9:00, the restaurant wasn't that busy at all. At the end of our meal, I needed a paper cup for my coffee, waited for long time and still couldn't see our waitress so that I had to walk up to the bar to ask for it. Thanks to the bartender who was very nice and helpful.

Location is great. Dynamic, historic area, and safe. Room is generous and comfortable and the bed is very good. Television streaming works perfectly unlike so many other places where this is hard or b=not available. Room service and cleaning staff were lovely genuine people who did a great job. Probably the best staff I have encountered in my travels.

It’s hard to find things - such as the connection of the hotel over to the shopping centre. I felt like I was wandering in to places maybe I should not be entering to find it. Also ordering food from room service was a challenge. First time I did it online and the second time that would not work. Lifts broke down.

River view is amazing. Location is fantastic, it rained for a while but we were able to just walk through the downtown malls. We didn’t interact much with staff but the receptionist was friendly and helpful. They offered a resort fee rebate where you can spend it on their bar- basically a $30 free allowance in our case. Plenty of elevators to use. No waiting times.

Actually, the bar looked cozy but the drinks were quite bad. The entrance we used - they have a couple, this was was on floor 2 - was very sad. A lot of empty spaces in their specific mall. We got this overnight on a good value price, not sure I’d justify spending more though, and I assume it’ll be more expensive in high season.

You cannot beat the views of the river from this hotel, and the location is great - close to Newbury Street and the T. Bedding was comfortable and it was nice to have a mini fridge.

The coffee situation at this hotel is just terrible - no in-room machines, the coffee shop in the lobby is simply awful, and so we paid $30 a day that we couldn't use....and we tried. We thought we could at least get pastries, but the cashier couldn't confirm if any of the items were nut-free, and happily told us about an incident where they accidentally sent a child to the hospital with anaphylacsis because they didn't know that their chocolate croissants had hazelnuts. Check-in clerk was very unfriendly and curt. This area is convenient, but at night, it can be sketchy. We had an incident near the hotel, and I am grateful I wasn't walking alone when it happened.

Location, facility, cleaning staff. Connected to Copley Center meaning that there were numerous dining options accessible while staying indoors.

I was told via messaging that we would be able to request a rollaway bed at check-in and then told at check-in that this was not possible due to our room type. I felt that this could have easily been communicated at the time of the initial inquiry; however, two nights into our four-night stay, a rollaway was delivered to our room while we were out exploring the city.

I booked a larger size Queen room. It was wonderfully furnished with an L-shaped sofa and windows on two sides, overlooking the Back Bay and Charles River. Shower was good with plenty of hot water -- no "Chinese water torture" here. Despite the hotel hosting two conferences, the hallways were quiet and I couldn't hear the traffic outside. The hotel also has a direct tunnel connection to the Copley Square Mall and Marriott Boston Copley Plaza hotel so plenty of opportunities for shopping and choice of restaurants.

I wish that the room had a proper bureau as I ended up having to store my clothing in the nightstand drawers. The floor was also engineered hardwood with no carpet -- steps echoed and I'm sure if there was a person below me, they would have heard them. I heard the ones above me.

Everything was perfect, starting with location, you don’t need to rent a car, back bay metro station (orange and green) are walking distance. You have plenty food options near the hotel (including Fogo the Chão in the same building of the hotel), airport is 20 minutes from the hotel. Friendly staff and 100% customer service oriented. It’s a traditional 5 stars hotel. Gym facilities are big enough for 30 people at the same time.

They have a problem with the key fobs, I changed at least 5 times, that bothered me or my kids because you can’t used the elevator or open the room and we have to comeback to the front desk every single time. For the checkout elevators don’t stop on lower floors (25 to lobby), because they came full from upper floors, we spent at least 10 minutes waiting until I went up (last floor) and then we stopped every single floor to the 25). Regardless of this we loved it and we will comeback.

Location in heart of back bay. Can walk most places from here Our room was amazing, clean and modern with all amenities you need . Nice bar.

Breakfast arrangement said it was included but staff were unable to decide if we had it and it was not a buffet only at weekends . We luckily had club access so went there for breakfast but would not bother with club really you have to pay for drinks and canapé selection is slim of an evening.

The river view from our room was amazing! It was definitely a breath taking view! There were additional benefits like a 25 USD voucher you can spend on their store or in room dining. Free tickets for View Boston and several tours were also provided.

The staff that checked us in at the front desk was rude but everyone else in the staff was actually really nice. When we got to the room, one water bottle was already open and drank from. We had to have it changed by the cleaning staff.

We loved our room! We had a great view of the city, my stepdaughter said this is so sick after she walked in lol. The bed was super cozy, ample space in the room and bathroom. My husband loved the oversized shower head. The elevators were fast and the hospitality was great. We were minutes away from Back Bay station where we departed Amtrak to get to the Westin and then we used the Logan Express bus to get to the aiport. We couldn’t have asked for a better location for everything around the city!