Beds were SO comfortable. Beach was plowed every morning and chairs were meticulously wiped down. The bay view was beautiful and surprisingly quiet!

The cold, boxed breakfast of course was not ideal, but it was nice to not have to leave our room. If coffee was brought up as well and there were more ways to customize the items in the box I would have little to complain about!

The staff was accommodating and kind. The general space in the front lobby was like new and lovely and clean as was the swimming area, and the beach was well maintained for the most part. Most of all was the attention to detail with the boxed breakfast that came to the room and The messages to check in on how we were doing in our room, which I appreciated.

Our room was clean, however, was in need of some repairs and painting. Understandably that it’s a beachfront room so I’m sure there is some rest that will happen that probably needed to be attended to. But overall, it was nice.

The room was very clean, it was amazing being about to walk out onto the beach, the pool and hot tub were great also, the beds were comfortable. There's a lot to do right around the hotel. You can rent jet skis, boats, kayaks, and paddle boards right outside the hotel. We would definitely go again.

The boxed breakfast is what it is. You get to choose between a microwave Jimmy Dean sausage, egg, and cheese muffin, a donut, cereal, 2 hard boiled eggs in a bag, or yogurt. They all come with fruit, a water bottle, and a small OJ. It is nice that it's delivered to your door and you can choose the time.

Sugar Beach Hotel is located at the east bay, right at the beach. Room was very clean and the beds were comfortable and we enjoyed the wonderful view. The hotel staff was very friendly.

We didn’t like the breakfast option. There was no breakfast room, the boxed breakfast was delivered to your door each morning. Coffee you need to get in the lobby or do it yourself in the room. Since we had a room with beach view, we enjoyed the relatively small breakfast on our balcony with lake view.

Lobby, hallways, and room were very clean. Staff was friendly and helpful. Location on the beach was excellent. The coffee provided for the in room coffee makers was Starbucks, which was a pleasant surprise.

Box breakfast options were limited and not very healthy. The fruit in the boxes were bananas both days. Would have been nice to have oranges or even apples. Toilet in our room had some metallic like stains in the bowl. This looked weird and should probably be replaced?

We loved the well manicured beach with the most BEAUTIFUL view, plenty of seating for all, easy access to water rentals and even a huge bin of sand toys for the kids! Great pool and hot tub, fun little game room, and our room itself was clean, cozy, spacious and exactly what we needed for our stay!

We loved the breakfast delivery service compared to going to a continental breakfast (especially with kids), but would have liked just a few more warm breakfast options.

The room and bed were clean and comfortable. Our son said he slept great on the sofa bed. Great location on the beach. Although our room overlooked the parking lot, it was peaceful, did not hear a lot of noise at all. The room and the bathroom were quite spacious. Anything we needed the front desk was right on it.

The only thing I was not accustomed to was the breakfast delivery, but I must say they had some healthy options, which was good.

I was put in a room that had been smoked in either a lot or recently or both? It was supposed to be a Non-smoking room. The staff were probably some of the nicest, kindest, and polite staff that I've met anywhere. They moved me at my leisure bc I was busy traveling the region the next day, I ended up in the same room across the hall with a balcony and a beach / bay view which was great. The spider webs on the patio attached to the door were pretty annoying when they wrapped around my face- lol. Its 3 or 4 floors and the noise level is high with families and young kids romping. The place was clean and mostly of maintained items, my drawers in the dresser would not stay closed making it difficult to walk from bed or table to restroom or door. beds, coffee refers and a microwave is a nice choice of amenities for myself. The laundry machines were clean but aged but worked fine- Someone did lift my Rick & Morty shirt though? Id like that back! The first room the towel rack with all the clean towels fell apart and spilled towels on the floor, so in my opinion if they updated the rooms to current times, they will reap the rewards of higher rates or at least the value would make sense. The Staff made it a great Stay bc they were genuinely helpful, kind, and appreciative of tips (people tip your hotel clerks if you want the benefits of receiving Yesses rather than No's when you need something from them. Great location of course being in East Bay area - nothing too far by walk, bike or car.

Updated rooms, no complaints its just time !

The view, beach, ducks, beds, cleanliness, and the breakfast was really cool. Boat and jetski rentals were very close. We didn't have time to partake but glad it's there for next time!

The first woman that helped us when we asked if our room was ready was a bit rough. Not super helpful or specific on when the room would be available, then she gave us incorrect directions to a store. But everyone else was very kind and approachable!

The mattresses were very comfortable, and I had a great night's sleep. I loved having a room looking over the water and the location was great. I liked having the box breakfast delivered to the door in the morning, ordered the box with oatmeal.

There wasn't unhappy with anything. I was able to smell cigarette smoke somehow coming from another room. It seemed to be smelled more intensely in the bathroom. I wasn't sure if my sisters and I could walk along the beach besides only in front of the hotel because of the signs stating that it was private. It would have been nice to walk down the beach.