You had me at Palm Trees & tropical foliage! There was always an attendant at the guard shack. Check in and out was easy, the room was great, enjoyed the shower with an option to turn off the overhead and keep my hair dry. The rolling table on wheels was very helpful. Lots of lights including reading lights and lots of dresser drawers. We appreciated a night light in the bathroom vs having to leave the bathroom light on and crack the door. They even included a couple bottles of water in the room AND Starbucks coffee for the room coffee pot! The indoor pool area is an actual oasis that feels like you're outdoors with towering tropical trees and foliage and skylights bringing in the sunlight. Nice childproof pool gate. No awful chlorine smell either because the ceiling was 2 stories high! We loved that this is where you serve breakfast! It's such a great ways to start the day. Breakfast was fantastic with all the hot food choices including waffles and a rotation of breakfast meats, biscuits and gravy and French toast while we were there. Thanks for real butter for my waffle & stevia for my coffee! These are little details that make a statement. The pool and splash pad were awesome! The splash pad was very well done and the rubbery surface ensured the kids were safe playing. Staff members were pleasant and smiling. The place was exceptionally clean. Absolutely wonderful!

We were given the opportunity to upgrade our room view. For us it didn't matter because we were never going to be in our room except for sleeping. Since there is a side of the building that has a privacy fence securing the property from a parking lot, it might be helpful for guests to know that's where their room is located before checking in, in case they want to upgrade before discovering their view is a fence. Given that situation, some creative plantings might help to spruce up the view for those guests. No complaints here, just a thought.

The hotel was wonderful. Rooms were clean But Isabel was awful upon check in. I had asked for my room to be close to my kids I was told by Destiny it wouldnt be a problem but I would have to wait till closer to 4 for that to happen. So we ran to walmart and came back at 430 and Isabel said rooms still werent ready I said is one of them, I told her my daughter and son in law wouldnt be there for a couple hours so I figured by the time they got there house keeping would have got the rest of the rooms ready. So I left and my other kids came to check in and they put them in a different part of the hotel. Isabel never told us what time breakfast was, where it was at, no wifi password or nothing. She made me feel like I was inconvenicening her. When all I wanted was to be close to my grandbabies. If she dont like working with guest and trying to accomodate them then maybe she needs to find a new job. Since I has been told by the supervisor it wouldnt be hard to get us close to each other. Other than my bad experiece with her everything else was wonderful.

The hotel was clean, the staff were friendly, the location was decent and prices were reasonable. We were able to neighbor next to other family members without issue thanks to the helpful staff member. The indoor splash pad was great for the smaller children and the indoor pool had plenty of space in the shallow and deep ends. Our room was clean, spacious and had a patio that overlooked the atrium where the pool and breakfast reside. Breakfast had variety and plenty of space to relax and dine. We weren't able to take advantage of the restaurant, unfortunately.

Navigation was slightly difficult within the facility and the bathroom door to our room didn't latch closed. Not the worst, but there was no indoor hot tub with the indoor pool.

The breakfast was a buffet. It was good with several options to choose from

The room was very nice. The only thing I did not care for is that there was no kind of a sheer drapery so when you opened up the main drapery, everybody could see straight into your room and as we were on the lower level pool view side, we could not leave our drapes open, which left it dark in the room so a sheer drapery would help.

Our bedroom was clean, the restroom was clean! No complaints. The restaurant inside the hotel had great food, and prices were decent. The pool area was really nice, well maintained my kids loved it. The water was not cold it was tolerable.

We noticed there were gnats in our room, we killed at least 4. The pool room was room temperature but getting out of the pool it was cold. Maybe keeping that room a bit warmer would be nice.

Overall a fantastic experience! The staff is wonderful! The rooms are nice! The restaurant is very nice. We enjoyed the indoor pool! My daughter especially liked that when the cleaning staff made our beds they arranged all of her stuffed animals "very cutely" on the bed! We would definitely repeat!

Had a little trouble with the keycards. Had to have them reset a couple times. Only a minor inconvenience. The staff is very helpful and friendly. Our bathroom in room 598 did not have an exhaust fan. There are plenty of electrical outlets/usb ports between the beds but none on the outsides.

The indoor pool/splash pad & tropical plant atrium are why I chose this hotel. All the flowers outside & inside were very nice. Ice bar was a nice touch. Plenty of towels & waterfalls. The outdoor pool is nice, too. Had lunch at fire&ice and it was lovely. The housekeeping staff was wonderful - Kim and Jessica shout-out! Nice gym

The little store by the lobby didn't have much. I kept getting lost. Maybe signs on the floor? Need more cable TV channels.

The breakfast was one of the best I have ever had at a hotel. It was constantly being refilled and the staff was very friendly! We also ate at Fire and Ice and the food was wonderful!

The only thing that was bad was someone next door set their alarm and then checked out of the hotel. We listened to it go off for 15 minutes and then it finally quit.

We spent most of our time in the pool and splash pad. We were able to get our rooms next to each other and the rooms were big. Beds were comfortable and changed out for the 2 nights we stayed. They also restocked our towels without having to ask. There is complimentary breakfast and a Starbucks inside the hotel. (You pay for the starbucks). Pool hours are long and easy access.

The walls are pretty thin you can hear the next room pretty good.

It was like a tropical paradise in the middle of the city. The hotel reminds me of an expensive resort I went to in the Bahamas minus the ocean! Pools were in great shape and large. Rooms were very clean. The breakfast was good and hot!

The beds were a little uncomfortable. But not so bad that I wouldn't stay here again.