Well thought out lobby areas, beautiful woodwork, warm cozy feel throughout

Can't think of anything that could be improved.

the place was an excellent mountain retreat and perfectly located in Cloudcroft. the rooms are very nice and beds comfortable.

not much. they are I think still growing the hotel so a few things like the breakfast Tues-Weds which is "grab and go" could be better. there was basically cereal and coffee and milk. the rest of the days are more continental. I think a toast option would even things out. a nice chair in the room in addition to the desk chair would have been good but the rooms were definitely comfortable regardless.

I really liked several things about the hotel. The bed was comfortable. The shower was excellent. The location was perfect because I wanted to eat at brewery and pizza bar and it was located right across the highway. There is also a small park to walk your dog. There is a beautiful deck to sit on and have a fire. The breakfast was good. The hotel was very clean.

Parking lot was full. Luckily, we found a spot in the gravel nearby. No water bottles were provided in the room.

This is a wonderful hotel, had indoor and outdoor locations to sit and relax. Staff was very helpful. Room was very comfortable and nicely decorated. Walking distance to places to eat.

We expected a hot breakfast, however they only offer that on specific days of the week but we were not informed ahead of time. They did have coffee and limited cold offerings.

We have stayed here twice. This is a very nice hotel with everything we needed. Full breakfast is served Thurs-Mon and "grab and go" breakfast is served Tues-Weds. Full service breakfast had good options.

The options for the "grab and go" breakfast on Tues-Weds were pretty limited. I wish they would have had fresh fruit offered with breakfast.

One of the best hotels I’ve stayed in. Staff was amazing! We were only booked to stay 1 night and ended up staying 3 nights! They were very accommodating in letting us stay in our same room each additional booking. Very very clean! The only hotel I’ve ever seen with double king beds! Love this cute hotel and we will definitely be back!

Bed, shower, pool, jacuzzi, breakfast, decks, gas firepits, and staff. George made great breakfast items.

Little noisy in rooms on first floor by the activity/pool section, namely ping pong table till 10pm. Kids running unattended down hall. But that's not the hotel's fault.

The breakfast time seems like a very short window being from 7 to 9 and it was a basic hot meal breakfast but the amenities were ok just waffle no maker??

I did not like that they have a pool and a jacuzzi in the hotel but neither of them was able to be used at the time of my visit, but you still pay full price? Also, the shower never got hot, at most it was luke warm so you couldn't enjoy a hot shower.

New, well designed, friendly staff, comfortable

That you need to request cleaning every day and would like more of a breakfast selection and not only packaged foods. There is no fresh fruit available !!!

super nice& Clean and Quiet. extremely expressed with Staff & Ownership ! second too none .

maybe if i had to. give them a Ding ! it would be. Breakfast could. be wa little hotter. but that probably will be fixed before my next stay! best rest you can get !