Location was great for the Convention Center.

Sadly, Fox news was blaring on two large screens and the place was full of LGBTQ folks. My husband and I both asked for the front desk to have someone turn it off, change the channel. Also no hot tub. We came to dance for the weekend and a hot tub really helps with sore muscles. When did they disappear? Staff was very nice but couldn't accommodate a needed change to due very bad weather. They had the space but decided after offering it, to not offer it to me. It was snowing hard and we didn't want out daughter, a violinist who had worked all weekend, to stay the night and not drive in the ice and snow.

The room was spacious and clean. The location is amazing. Great restaurants just steps away and Broadway was just a couple of blocks. Even though there was a charge for parking it made things very convenient and worth the charge.

The breakfast is not great. If you have ever stayed at a Hampton Inn the breakfasts are all the same. I would prefer to pay a little less and have the option of no breakfast. Since this hotel is more upscale than their others I thought the breakfast would be also but I was wrong. Also our room was literally right next to the elevators. I asked if you could hear them in the room and was assured you couldn’t. I don’t know if I am an especially light sleeper but I could definitely hear the elevators.

closeness to the restaurant and the recommendation of the staff. we enjoyed the pool, the facility was also very clean. the room was large and plenty of space. overall great experience. the parking was not too expensive compared to other places i have stayed. also very near to police station which added a sense of security to walk outside at night.

maybe the trolly for baggage could be improved, it was old and hard to push. the blinders in my room (514) was not perfectly overlapping and could be adjusted to fit perfectly for people who need darkness to sleep. nevertheless nothing major.

Great location! Restaurants/bars right around the corner! Walking distance. Had a balcony on Lake Street. Perfect. Breakfast was great! parking very convenient. Very clean and staff very friendly.

The price is very high. It does not offer any shuttle service. The Gideon does and is cheaper. That's a biggie!!! For the price there wasn't even a box of tissues or an extra roll of toilet paper. We had to request those items and get them from the front desk. Also, no luggage carts available upon check in. They were left in the parking garage and staff did not retrieve them for us. All little things! But they add up

The location was top notch. Parking on premises for $15 was well worth it. We were able to walk everywhere we needed to go. Excellent and abundant restaurants right in the area. The check-in staff were friendly and helpful. Our room was clean and spacious, as was the bathroom. We had a balcony which would have been wonderful if it wasn't January! We would absolutely stay here again the next time we are in the area. Also, breakfast was good; not a very big selection but you will not leave hungry. Another bonus - they are dog friendly.

Nothing.

This is by far the nicest Hampton Inn that I have stayed in the last few years. We travel for sports frequently and enjoy the Hampton Inn for the free breakfast, fitness room, and reasonable price. This had all of that with a more upscale vibe and the most welcoming staff. The lobby was gorgeous, the rooms comfortable, modern, and in great condition, the fitness center was well equipped and bright, and the breakfast was typical to Hampton Inn with all you need. The 24 hour coffee and tea is just the perfect icing on the cake. I loved the walking distance to town and was able to go for a nice run just outside the hotel door. Highly recommend.

There really was not much to critique other than the fruit selection at breakfast was slim this stay.

The whole staff was very friendly and helpful. The breakfast was very good. The hotel room, hallways, etc. were clean and I felt very comfortable! Location was great - in walking distance to the shops and restaurants and a short drive away to SPAC and the racetrack!

The only gripe I have is with the "card keys" that you need to get in the parking garage, entrances and rooms. When you waved them in front of the scanners, most of the time it did not work before you finally get a green light and it unlocked. If that gets fixed - then everything is great!!

The location and lobby were the best. A few blocks away from the main street. It is always nice when breakfast is offered but it is a bonus when it is free and delicious. The rooms were on the same level as other major hotel brands. The "Parting Glass" Irish Pub is conveniently located across the street for a few drinks just before bed. Expensive during the summer because of the horses but if you can get a good rate, jump on it.

We liked the scent of the atrium area when you walked in. It was very inviting. We asked the person at checkout if she knew what the scent was? She told me that she had our information and that if she found out she would let us know.

Everything was fine except we ran out of Kleenex in the room and the bathroom could have been cleaned better, as there was evidence of hair in the sink and on the floor, assuming that it came from the prior occupant. Sorry to convey that negative, but overall we had a good experience.

Maura, our receptionist was so very friendly and helpful! She shared great places to see and dine as well as her enthusiasm for the town's history. Room was a nice size for our 3 night stay. Had a queen studio. Close to Broadway where many restaurants and stores are located.

Website needs to be updated. Parking was not free as indicated.