Great location and cleanliness

Hotel Couldn’t find my reservation which put a damper on the check in process. We went for my wife’s bday and this was a surprise trip for her. After 20 minutes at the front desk, we finally checked in when I was able to get in touch with booking.com support and played middle man for support and the hotel staff

I like that the location was in short walking distance from restaurants and shopping. Bed was very comfortable. Nice lounge area.

Did not care for the room "spritzing" with fragrance. The first night the frangrance was overpowering and uncomfortable and took me longer to fall asleep.

The hotel has a neat industrial-chic feel. The staff were friendly. The fitness center was well equipped and the condition of the equipment was very good. I was charged an erroneous charge at the bar and the staff corrected it.

The overall hotel layout is a little cumbersome, for example, there is not a good exit on each side of the hotel without cutting through the restaurant. The coffee maker in the room was weird and hard to use if you're not familiar with Nespresso.

Staff was great. Super friendly and informed on the history of the buildings

AC went out across the hotel for one day and our window had a small leak, both of which staff apologized for and took care of as soon as possible

A Great Location. the room was beautiful. Extra comfortable bed. The staff couldn't have been better or more helpful. Loved that they provided bottled water every day. ANd the room had a tea kettle in addition to the Nespresso maker, Nice!

Beautiful, comfortable, and all staff interactions were kind and genuine.

There is no room service offerings but great access to amazing restaurants.

Overall great elegant place. Being a decorator the details are what matter to me. Nice touch with a clock in the room on the nightstand that had the correct time. Tons of extra towels with washcloths. Valet service for the car. I don’t like rain head showers but the shower was large enough that you could step out of it and not get your hair wet if you didn’t want and still take a nice shower. The lounge and bar area is quite lovely.

The service at breakfast was a bit slow…. The menu was a little over the top. I ordered scrambled eggs.. what I got was eggs with cheese (not cheddar) and garlic to the point they didn’t taste like eggs. The decor was aesthetically lovely but the wood tables were sticky.. the pottery used didn’t seem very conducive to food, the mugs didn’t hold heat so the coffee was instantly cold…again the decorator in me paid attention to small details.

The breakfast was excellent. I had the yoghurt parfait—fresh berries..

There was no mention of lattes on the menu. I had a regular coffee then overheard someone ordering a latte and had coffee envy.

Overall great hotel, but online I booked Mountain View room was given courtyard city view room. Online states a mini bar & room service. The room had neither one of those. So all 3 were reasons I picked this hotel & got none of 3 things I wAnted for $700/night Location was excellent.

online I booked Mountain View room was given courtyard city view room. Online states a mini bar & room service. The room had neither one of those. So all 3 were reasons I picked this hotel & got none of 3 things I wAnted for $700/night L

historical, nice, loved the rooms

Parking. liked valet, BUT, had no access to our car. if/when we left something in the car, we didn’t go get it because we didn’t want to have to call the valet in