The desk staff is helpful to mommas like me , the house keeping, the kitchen staff were so helpful when it came to essentials. we did need a few things. The food choices&snacks kept us full& no need to order out in a pinch if tired. snacks gave me a chance to make my kid happy as I worked with my boss on the computer in lobby. location +++ The ladies are more than helpful if you need little Nick knacks. Women’s pad and tampons , over the counter essentials. Super fast check in, they even had a 3rd party verification that was so much appreciated&needed as my family booked it for me. Sesame place is right there &sesame in their store on the left of the store entrance (don’t need to pay or go all the way in) has an atm that you can add cash to and get a Visa card to be used to pay for things as the area does not take cash. We are walkers/hikers it’s right in the middle of everything. The lobby is always a relaxing tv spot , the coffee is always ready and the breakfast area was so clean. I and my child always have an amazing time there. The pool and jaquzzi is such a beautiful add to a long day at the mall, parks and work. We never felt unsafe especially this time around. They now lock the lobby&all doors as in past it wasn’t. If you need anything or answers please ask the crew. The house keeping are so cleanly& make it perfect. Crispy sheets so nice. The beds were so comfy and the room is up to a6 people. the cleaning crew is a phone call away. The staff always answer the phone. I travel for work and leisure with a small child&the area is top notch. They have a play place in Burger King &at the mall for parents to do paperwork. The computer, the pens, the paper and the printer saved me. The coloring sheets and crayons in lobby what a blessing to my child.

Check-in was a breeze. The front desk staff was amazing, very friendly. Gave us a parking pass right away, while checking our room status. Room was clean.

Breakfast area could use another off the side space, needs to accommodate more people. Very crowded space and while already crowded a lot of staff in the way and doing not necessary things, like topping off milk when only 1/4 gone. Stacking and refilling bowls that are not close to gone. Definitely could have been wiping lobby tables when empty before doing other tasks. Absolutely my only complaint regarding this stay.

Beautiful and clean hotel,it was good coffee and a good staff

Unsupervised pool, teenagers running and jumping in the pool, wasn’t safe for small kids, we had 3 toddlers with us and 20.00 a day parking isn’t fair it should be included in hotel prices. Next time I will pay the extra hundred to stay at the Sheraton for the same price after paying for your parking fee.

Our rooms were so convenient because they were on the 1st floor and we didn't have to take the elevator with my grandson's stroller. Plus we were close to the breakfast area which was GREAT! We walked to Sesame Place so it's the BEST location ever!!! Melissa (front desk) was AMAZING!! Such a great attitude, helpful and such a pleasure to talk to!!! We need more people like Melissa!!

Nothing...everything was GREAT!

The Manager was 5 Star as well as the staff!! I didn't eat breakfast so I can't comment. But I told the Owners of my business when they send me back. That I want to stay here. And the Manager and the Staff sold me. And when you get greeted with a smile and when your leaving for the day and see the smile. You know it's gonna be a good day! You have the right people in place there to be very successful!

The only thing that I might or can think of. Is a private secure wifi. Especially with work. Other than that. No complaints.

We loved the front desk employees! Tajeira Fisher is especially wonderful! She was beyond helpful and easy to chat with. I truly enjoyed seeing her as we came and went during our stay. She even checked on us upon finishing bringing in the luggage to ensure we felt comfortable- a true asset to the hospitality world! Additionally, the proximity to Sesame Place cannot be beat! It was across the street- just perfect- especially when toddlers needed to go back to the hotel from Sesame Place to take a nap!

The beds and sofa beds need a serious upgrade. Additionally, the carpeting has been well loved and could use a replacement.

Breakfast but it needs fruit

Paying for parking is crazy unless you are downtown in a major city, which this hotel is NOT! Also, on our first morning, housekeeping JUST WALKED IN WITHOUT KNOCKING OR APOLOGIZING!! When we left, she was in the hall and looked us in our faces and said NOTHING!! UNACCEPTABLE

The location was great. Breakfast was really good. Staff was friendly and accommodating

I had two rooms and was not made aware that I had to have another adult check in for one of the rooms. The staff understood and allowed me to check in both rooms. So the issue was resolved with no problem at all.

Very convenience for Sesame Place visit. Walking distance. Friendly staff.

The TV has limited channels to watch. No spanish channels for the non speaking english even for us fully bilingual sometimes like to watch spanish news. Otherwise has no other complaints .

The staff was amazing. The whole place was clean. The breakfast was wonderful. The room was one of the nicest I have ever stayed at. I would rate this as a 5 star hotel. I felt comfortable and happy with everything.