I am pleased with how clean and maintained the property is. The parking lot could be a little bigger but besides that I have nothing bad to say about it. The staff and s absolutely amazing. I have to give a shout out to Nitsa, she went above and beyond for us. We stayed 1 night then went back for 2 more nights the next weekend. Not only did Nitsa remember us but she remembered why we were there. The hotel is a drive off the highway but for this reason I will always go back there. Best hotel I’ve ever stayed in. Thank you Nitsa!!

The small parking lot

Initially we were put in a very small room with beds filling most of the room. Staff person Amber was VERY accommodating and found us a beautiful room. When we moved we loved it. Also only one chair and we both wanted to sit. Mgr Steven (I think) personally brought us another chair within 5 mins.

The first room we were in. Amber found us another room that was a no show which was lucky because they were filled. Our first room.

The property being near Mt Rushmore & other interesting sights to visit. The morning breakfast was great to start our day.

The room that we were in, looked clean and inviting…but the closer you look, there were dust build up on the bed platform (where we lay our heads)…it didn’t help with my cold & my son’s nasal/allergy.

We loved that it was right in the heart of keystone. The drive to Mt Rushmore was very convenient. The staff was very friendly and check in and check out was fast.

The only issue we found was the ice machine on the 2nd floor didn't work and the pool made the hallways very hot and smelled like chlorine and parking for hotel was taken up by non hotel guest. And the shower pull knob kept getting stuck.

The room and property were clean and well maintained. The staff was friendly and helpful. The location was great, right at the end of main street. You can explore and eat with an easy walk.

NO HOT WATER. We were there for 3 days, and I was able to take one hot shower. My wife and daughters were able to take one hot bath. They were very sad.

I forgot my glasses by the bed. Called later that day (we had moved on). They had them. Took my info including credit card number and said they would send them. A week later nothing so I called and the same gal said she would talk with the manager and call back. Nothing. I did this 3 times and still no glasses! On top of all this my credit was used by someone else to book plane tickets! Very disappointed. We stayed there the night of Sept 9. I called on sept 10, etc. It is now Nov 6.

see above

Location was great.

The parking lot was full when we came back so we left to go see other things and came back 2 hours later. It is understandable since everyone wants to check out the town but scared me... thought we would have to go down further or across the street. But all in all... it was a good trip.

Loved location to all of downtown events. Would recommend highly to all who need referral. I will definitely stay here again!

The room seemed to be dampish and cooling unit didn't seem to dry it out in room and maybe that's just how it is in the mountain air. It was in 80s every day there so thought things would've dried out a bit!

It was a great location and very close to everything we wanted to see. So it did the job for us. Not sure I would stay in Keystone again as food is important for me and it was hard to find decent food in town. But the location couldn't have been better. I will say we ate breakfast at Mt Rushmore and that was a good option.

Not real fond of the town.

Great location. Sheets and towels were soft and enjoyable. Beautiful surroundings.

The room with a king sized bed was very crowded. Our toilet struggled to flush completely. There are MANY bird nests under the eves, so lots of bird droppings on the cars.