Everything but I I requested a room but they said they can't make reservations for rooms so because I have COPD it was hard for me to get to the second floor so if I can the next time can I recommend a room on the bottom level

Well I thought I was going to get to read my requested but I found out I gave the wrong room number but then they informed me that they don't make reservations for rooms or request for rooms but they do for the bed size but means I have COPD I have to have the bottom level

The coffee maker in the lobby was great. The location of the property is good. We liked the 2nd floor patio area.

1) The safe in the room was inoperable. 2) The location of the ice machine SUCKS! Perhaps another one, for the front-facing rooms, could be provided. 3) The room rate was a little steep. 4) For this room rate, a simple breakfast could have been provided. 5) The Tavern was closed on Tuesday and Wednesday. We arrived on a Monday, and were not even allowed, by the hostess, to stand at the bar to have a drink, as all the seats were taken. Never heard of such a thing. The Tavern should be open at least 6 days a week; closing on Sundays only, IMHO.

Very clean no litter and the hotels where also very clean including the bathrooms. Parking is easy to get to.

The place is on a hill but once you get to the parking it’s pretty flat.

Very clean and the staff was excellent! Room was very clean and bed was comfortable. Location isn’t bad but if it’s busy it will take a while to get to most spots. If going to Gatlinburg, Wild Bear Inn is on the side of Pigeon Forge closest to there so that’s convenient. Overall great stay.

Walls are very thin and can hear people in room beside you. Also can hear the cars driving down the road and it can be kinda loud.

we love it there this is our third time staying here

parking , it’s total chaos, people for restaurant use the hotel spots by rooms and if you park on the hill side close to restaurant and the hotel is booked you can’t leave cause sign is in the way

Good location. Hotel was very nice and clean. Staff were pleasant and very helpful!

The water pressure in the first building is very weak and the hot tub was not warm, it was cold.

Staff was friendly and helpful. Staff also texted daily to see if we needed anything during our stay. Location is nice because it's far enough away from crowds and noise.

There is no daily housekeeping service or breakfast. Not sure if this is because of Covid or staffing issues. Wifi signal is very weak. Had a hard time staying connected. Not enough outlets in room.

Easy to find and check in was rather quick.

There were only two bath towels rather than 4 like you usually get. But it wasn’t that large of an issue :)

The woman running the desk the night of March 28th was EXCELLENT. She really wanted to give the best customer service and I promise she did!!

Needs updating rooms

Dirty looking carpet, shower nozzle wasn't adjustable