Took a birthday weekend to Houston to enjoy the museums. The Fine Arts Museum is literally right across the street, and the Natural Science Museum is 2 blocks away. The Zoo is a lovely 20 minute walk across the park. We booked one of the Petit rooms and were stunned at the size compared to that cited on the website. It seemed a lot bigger, but perhaps the mirror wall gave that illusion. This room had great view of pool. Overall quirky vibe is similar to properties we have visited in London, Barcelona, Milan and others. Similar to such European hotels, there is no coffee maker in room, but instead there is an included coffee/tea service down the hall. Plenty of USB offered in room for charging. We had the opportunity to take advantage of the included shuttle service as we had a dinner that was within the 3 mile radius. We also were able to enjoy the afternoon wine and snack reception a couple of times. Dined at Monarch for breakfast once. Menu prices look a little high, until we received the substantial portions of great quality. Entire staff was excellent. I would say we will definitely recommend the Zaza, but we already have, and that person took her daughter on a similar weekend trip.

The hotel offered me nothing to complain about. One note about Houston transportation is the tram stop is one block away, however the ticket machines on the platforms didn't work for us. Neither with CC nor Cash.

The staff was great! The hotel decor and complementary additions were awesome! We had no issues catching lyft and uber rides to and from the hotel. The restaurant attached to the hotel was delicious. We dinned in and ordered room service. The hotel was able to hold our bags our last day in town to allow for us to attend a local church before catching our flight. We look forward to visiting other locations in the Hotel Zaza chain!

Even though we enjoyed the room, the description and pictures when booking were very vague through both booking.com and the Hotel Zaza website.

Had a great experience during my stay at Hotel ZaZa. Check in was very easy and the room was in great shape. Was able to order room service after a very late arrival and appreciated the complimentary fruit platter that was waiting for me. The bathroom has everything you could need, with great water pressure in the shower both at night and in the morning.

There was a power outage in the hotel during my stay. Obviously this is beyond the control of hotel management, but there was little communication during and after the event. As someone who doesn't live in Texas, outages are not par for the course so it would have been nice to receive an update or explanation after the fact.

We liked the location - near museums and park. The arty decor and outdoor dining, the spaciousness of the room, the high pressure shower and comfortable mattresses were all pluses. Great service from Tray at the concierge desk.

While fun and funky, the hotel feels due for a refurbishment. The carpet and paintwork look tired. The unusually low lighting - though atmospheric - was inconvenient in the room. We stumbled in the dark trying to find the lift after checking in. Service in the restaurant was patchy- at times awkward and slow. Some more training needed here. We missed having a hot drink making facility in the room. However, we would stay here again.

A classic Houston hotel with interesting decor, clean rooms, and serviceable amenities in the heart of Houston. The complimentary coffee and tea every morning and “surprise” afternoon snack in the lobby are nice touches. The coffee was very good. Shower pressure was excellent, especially for an older hotel. Pool area is a nice space to sunbathe or take a quick plunge. There’s a small gym off to the side which was small but fine.

We couldn’t get room service one night. Normally not a big deal but we were visiting M.D. Anderson so Ubering outside wasn’t an option. The complimentary car service within 3 miles is nice. Not too long a wait for a full hotel when we were leaving but pickup was never an option. No one picked up the phone. The restaurant is serviceable. Good brunch but the lunch and dinner options are fairly average. Alcohol is overpriced across the board but booking direct through the hotel, you get a couple of free drinks daily and breakfast which is a good value. Booking.com had good deals.

Brilliant staff and found the shuttle really Helpful for getting into the centre. Perhaps staff could mention how easy it Is to use the light railway which is steps away and takes you straight to Main Street. A recommendation for granger restaurant two blocks away is not To be missed great food and ambiance thank you for looking after us

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Located in the heart of the museum district. About one mile from Rice Village. Not in a busy downtown location. Lots of little extras, cookies, granola bars, iced tea in the lobby.

Would have liked to have a concierge in the lobby. The front desk folks were friendly, but many didn’t know the area well and were at a loss to help guests who didn’t know the area.

Unique decor, excellent staff, and the convenience of 1) the nice restaurant on site; and 2) access to the Houston Museum of Fine Arts just down the street. We had a one-night stop-over in Houston after an international flight, and our pleasant stay was a great plus. Our balcony had a nice view of the park and city skyline, too!

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We loved the location of the hotel. It was right by the museums and public transportation. The staff made the experience amazing! We’d love to give a special shoutout to Bethany at Monarch! She was incredibly kind and warm towards us, gave amazing recommendations on food and drinks and was one of the highlights of our stay. Thank you for having us!

I loved the facilities, cleanliness and location of the hotel, as well as the kindness of the people that works there. They are professional and attentive to the needs of their guests.

The car that they offer to move around is not always available. They ask to be 30 min before waiting to ensure the ride, but since it only covers places nearby, maybe they could have more than 2 of them to ensure comfort of their guests. Each time, even 30 min before I had to take an uber because it was super complicated to ensure a ride. Also, there's no available staff in the pool since very early in the day. By 17:00 hrs the bar was closed and there was no one available to ask for anything. I noticed three couples concerned about the same thing. However, the bar is serving cocktails since 10am when only few people was asking for them. They need 2 different teams (morning and afternoon) to attend.