The Ruby River , really a is a unique property with a spa like pool and hot tub area with fireplaces chaise lounges a large area to relax. and a separate pool and lawn area for families ,with a lot of activities,all on Spokanes river front. The room is clean, comfortable beds,plenty of pillows,nice hot shower.There was lobby coffee most of the time,with real creamer!

In our unit the AC would come on ,but would immediately shut down,so opening the window to cool down.The door in the bathroom blocks the shower and toilet when open,this is hard for alot of hotels though.(depending on how the hotel rooms were originally constructed ).There is no included breakfast at this hotel,but does offer a pay restaurant.

Courteous staff, literally not one unpleasant interaction with any of the employees at this location. I was not familiar with Spokane, so I did appreciate being able to go back to my room, have a meal and an adult beverage at the end of a long day all on the same property. I felt very safe with the presence of employees on each shift and the security on the premises.

One thing I did not like was thay a couple of the rooms that I stayed in, the hot water in the shower took a really really long time to get hot, but to be fair it was still cold mid-April. I also did not care for the body wash and hair products in shower dispenser, but if I did not have my own, I would use them in a bind.

We have stayed at the property many times over the years and the renovations have really brought this place back to life. We had a preference for building and room location and we were very pleased they were able to accommodate our request. The weather was very hot and there were many family groups evident but we always found a good spot by the pool when we wanted to cool down for a while. The AC was very efficient on the hot days and we loved the river view and chance to sit outside and enjoy the warm evenings. We will be back.

It was very a very busy week so the front desk was often lined up and parking was difficult at times. Using the online options for partial check in and checking out really helped and it will be better when more guests use these features. The parking spots are quite large and it's irritating when other guests take parts of 2 spaces. This is not the motel's fault, I just needed to rant about inconsiderate guests. Please, don't be one of them!

This is a fabulous location, right on the riverwalk, with excellent parking. The rooms are comfortable and spacious. The restaurant is quite nice if you don't feel like venturing out (but great things await right nearby). The multi-use path goes all along the river, right into Gonzaga.

Only one thing I noted could be better: the fitted sheet on my bed didn't actually fit over the comfy king mattress (maybe because of a topper?) I would love to see this addressed before my next stay. I don't know if the smaller beds have the same issue.

Check-in staff were friendly and responsive; facilities were clean and well kept. We stayed in a first floor room with two queen beds and a patio facing the river; the room was ample for the two of us and our dog. We were there in July which provided a lovely view of the river. The beds and pillows were quite comfortable and provided great sleep. There's an onsite restaurant, Osprey, that we dined at twice; once for Saturday brunch and the other for late light dinner & a frozen cocktail. The service and food were great and the frozen cocktail was perfectly suited for the warm evening on the dining patio facing the river. We plan to stay again.

I'd somehow been booked for 2 rooms through a 3rd party service but didn't notice because of the way the emails were structured. The staff were very understanding (wish i could name him, I checked in at around 2:30 Aug 4) and got me in the room i wanted, even though I was early. After I'd finally got through to Bookings.com, the staff took care of my refund right away. Bar staff were also amazing.

Resaurant refused us room service in my friends room, claiming they "were too busy with customers" and "might run out of food" Looked like there were different menu options depending on the time of day though

The beds were very comfortable and the shower was nice and roomy. There were lots of amenities. There is a family fun area that has it's own pool. I wish that families with younger kids would have taken their kids to that pool rather than the pool that has a bar and hot tub. That seemed like it was designed for adults and older kids but everyone used it so it wasn't as pleasant for the adults, which I noticed other reviewers mention. It wasn't a huge deal, as the setup was generally very nice.

The sheets on one of the beds were very old and scratchy. I'd recommend that the hotel just discard sheets once they get in that condition.

Clean, modern, and spacious room. Cool vibe, good shower, and easy parking. Right on the river walking/biking path, which was nice and relaxing. Be sure to request a river facing room if they have it available. The main pool and pool area was really nice, with tons of seating and umbrellas for shade. Towels provided at the pool. The deep end is fairly shallow (4.5 feet), so be careful. I cut my foot on the pool floor because I didn't realize just how shallow that is. But the kids loved it. Large hot tub too.

Included breakfast might have been nice, but otherwise it was great.

Great location, clean modern room. Poolside was very nice great for families. Staff was friendly and responsive to needs. Pool and outdoor area very relaxing and well maintained. Staff works very hard to keep it clean. Very close to lots of attractions right on the river close to Gonzaga.

Weekends very crowded with pool parties large groups for sports events. Was very rowdy at pool, over capacity and went on past midnight ( after pool closed at 11:00). Might be good for management or security to patrol the area at night and remind guest of facility rules.

I always stay here when visiting my college age son in Spokane. The staff are all friendly and attentive, and the location on the riverfront is excellent. Complimentary bicycles are great. Rooms are nice and the Osprey Restaurant is friendly, fast and reasonably priced and open all day and evening. I can't fault this place. This is my second stay here and I will only stay here when in Spokane.

Nothing. It's all great.