The property just ain’t what it used to be. But I’ve been told the owners are trying to upgrade the place as it hasn’t had much love for about 15-20 yrs. My family and I have stayed many times over the years so I’ve seen lots of changes. I really hope they can get the place up to date and repaired to make it like it used to be when it was Shiloh.

No more washer/dryer for guests, hot tub/pool have been shut down for about 2 weeks, cooler in the store broken for over 2 weeks, no vending machines of any kind and the parking lot needs to be cleaned up of all the cigarette butts and trash.

Rooms were comfy and water was hot. The hotel is quiet.

Lots of homeless in the area. We were very concerned about our vehicle. The property employees don't seem to do much about the homeless digging through trash or walking into the hotel and walking up and down the hallways. I fully understand it is a warm, dry place to escape during the winter but most of the people we saw were high. Our hearts go out to people but I don't like stressing when I'm trying to relax on vacation.

It was easy to find and the staff was accommodating. Breakfast options were good. They had options in lieu of the pool being closed. Nice touch!

Some of the amenities were aged but given it is an older building that was fine for us. Could have offered some gluten free options at breakfast. It was hard to know what I could have as a person with celiac.

This was our second time staying here. Pool and hot tub was a great attraction. Great location, fast refund of our deposit, competent and friendly staff.

Hotel could use a few updates. The ceiling tile frame in the bathroom shows a lot of surface rust, the bureau / tv stand was dinged up and could use staining. Door closer needs adjustment. But none of these are deal breakers. We will be back to this location.

The evening manager was extremely professional. She handled a disgruntled customer who was yelling at her, and stayed calm. It seems that they are understaffed, but she was doing a great job. The room was clean and comfortable.

Odd holes in the wall in the room where something had been mounted and removed. Notice posted in the parking lot that customers should not leave valuables in the car, makes me wonder about the safety of the neighborhood.

Friendly & helpful staff. Very understanding & accommodating Were celebrating 19 year anniversary with my husband but couldn't afford to take time off of work, located down the street at Goodwill Industries. The staff was understanding of the situation & accommodating of when we had the car breakdown a block from the hotel & checked in so late

Hot tub jets didn't work. Didn't know cash payments weren't accepted until had arrived, would have preferred to know before &wish I could have paid with cash even with card on file. But the stay was wonderful.

The price was nice, and the staff were always excellent - Coffee in lobby delicious - (I did not eat breakfast.) Beds were comfortable and the room was clean!

I was disappointed that the work out room, the pool, and the whirlpool/hot tub were all out of commission, as I always use work out facilities and hot tub when I can.

Breakfast was great, the room that they serve breakfast on the 5th floor was clean and comfortable.

I didn't like that my room was not ready when I arrived at 9 pm. The night manager (who I found out is new) was very overwhelmed and used curse words at her computer. They seemed to have a shortage of bedding and housekeepers. There is a strong smell of chlorine from the pool when you walk into the lobby. BUT....It is a clean and friendly place.

The staff was very helpful and pleasant. Sarah in the breakfast room was exceptional! Very friendly. And your front desk people were very friendly and helpful. I was in town to attend the funeral of a dear friend, and my stay at your hotel was good - very quiet. Everything was very clean.

The staff was amazing! The beds were awesome and the rooms were clean. The free breakfast was also good with normal selections.

The pool, exercise room, and laundry facilities were all closed.