The property just ain’t what it used to be. But I’ve been told the owners are trying to upgrade the place as it hasn’t had much love for about 15-20 yrs. My family and I have stayed many times over the years so I’ve seen lots of changes. I really hope they can get the place up to date and repaired to make it like it used to be when it was Shiloh.

No more washer/dryer for guests, hot tub/pool have been shut down for about 2 weeks, cooler in the store broken for over 2 weeks, no vending machines of any kind and the parking lot needs to be cleaned up of all the cigarette butts and trash.

Rooms were comfy and water was hot. The hotel is quiet.

Lots of homeless in the area. We were very concerned about our vehicle. The property employees don't seem to do much about the homeless digging through trash or walking into the hotel and walking up and down the hallways. I fully understand it is a warm, dry place to escape during the winter but most of the people we saw were high. Our hearts go out to people but I don't like stressing when I'm trying to relax on vacation.

This was our second time staying here. Pool and hot tub was a great attraction. Great location, fast refund of our deposit, competent and friendly staff.

Hotel could use a few updates. The ceiling tile frame in the bathroom shows a lot of surface rust, the bureau / tv stand was dinged up and could use staining. Door closer needs adjustment. But none of these are deal breakers. We will be back to this location.

Friendly & helpful staff. Very understanding & accommodating Were celebrating 19 year anniversary with my husband but couldn't afford to take time off of work, located down the street at Goodwill Industries. The staff was understanding of the situation & accommodating of when we had the car breakdown a block from the hotel & checked in so late

Hot tub jets didn't work. Didn't know cash payments weren't accepted until had arrived, would have preferred to know before &wish I could have paid with cash even with card on file. But the stay was wonderful.

The evening manager was extremely professional. She handled a disgruntled customer who was yelling at her, and stayed calm. It seems that they are understaffed, but she was doing a great job. The room was clean and comfortable.

Odd holes in the wall in the room where something had been mounted and removed. Notice posted in the parking lot that customers should not leave valuables in the car, makes me wonder about the safety of the neighborhood.

Breakfast was great, the room that they serve breakfast on the 5th floor was clean and comfortable.

I didn't like that my room was not ready when I arrived at 9 pm. The night manager (who I found out is new) was very overwhelmed and used curse words at her computer. They seemed to have a shortage of bedding and housekeepers. There is a strong smell of chlorine from the pool when you walk into the lobby. BUT....It is a clean and friendly place.

it was fairly clean and had a pool to keep the kids happy.

while the place was fairly clean, there were things that kind of stood out like dirty carpets, looked like things were painted over instead of properly fixed. pool towels were not much larger than dish towels. we walked into our room and a corner bumper guard to the bathroom had fallen off and was laying in the middle of the floor. While my 14 year old daughter said she slept very well, I found my bed (by the window) to be very hard. pillows were very small and flat as well.

Staff was friendly, the hotel was clean, and the room was clean.

The breakfast wasn't that good, but oh well. The one thing that I'm questioning is the sheets on the bed. I've stayed in several hotels, and I've never seen sheets that were wrinkled, like the ones on the bed. just on one side. My husband told me not to worry about it, I made him sleep on that side.

We like this property because it was close to the places that we visited. The room was clean and the beds were comfortable.

When we booked it stated that breakfast was included but when we arrived we were informed that breakfast was not available.

The friendly staff , the room had everything we needed . No complaints

The pool was closed due to awaiting a part for the whole trip