I liked that the property was conveniently located in all the spots that I needed to be on my trip. I’ve stayed at that hotel before in the past before it was owned by the Davenport and they used to have a indoor pool and hot tub. I would highly suggest bringing back the indoor hot tub

I was located in a room that was facing towards the lobby, which was totally fine however at 7 AM in the morning when the music in the lobby went on, you definitely could hear that loudly in my room. I would suggest waiting to start the music till later in the morning and orpossibly putting on different types of more soothing music.

The staff are very well trained and everyone was quite friendly.

I was awoken in the night be some loud noises that stopped periodically and then came back again. I couldn't figure out where it was coming from. The next morning I asked to change rooms and the front desk did it quickly and without questioning why. I think that maybe they had had this complaint before? Which then begs the question, if someone else had complained then why was the room reassigned before the problem was fixed?

Location is a big draw. We had lunch at the hotel and it was excellent! The elevators were fast and always available. Front desk people were knowledgeable, extremely friendly and responsive to every request. The room was comfy and air conditioning easy to control. Liked the soap and lotion dispensers. Check out was easy through text.

Housekeeping was short staffed and our room was never made up (we stayed 3 nights). Finally had to ask for fresh towels which were provided. Too many emails were sent after booking the rooms.

The rooms are really clean and staff is helpful.

I did have an incident with some staff that were standing outside of the elevator and it appeared as if they were getting on it so when the door opened I asked them if they needed to get on that could wait for the next one and they both just stared at me. It made me uncomfortable and neither of them answered me so i just got on the elevator. But in general the staff are great and work hard.

Our room was clean and nice. The KING size bed was amazing, cushy, excellent pillows. nice linens, very comfortable. We slept like the dead. The ONLY drawbacks were the doors slammed shut, they ALL need to be adjusted. The neighbor noise was a little off putting. And the restaurant service was not very stellar. With that said, we did not eat breakfast, we checked out at noon and we were on the road home a little after checkout.

The door slamming was obnoxious, the restaurant service was not that GREAT, not terrible, but we did have to ask a couple of times for things we had already ordered.

The most comfortable hotel I've stayed with. The bed is clean and cozy, it's quiet, you hardly see anyone but staff are available when needed. I get the feeling I have the whole place to myself. Exceptional cleanliness, and the parking is safe and assured. Restaurant staff are friendly and helpful and they have a Starbucks stand from 6am-noon! Always my go too when I'm in Spokane Wa.

When I request a late check out I get someone knocking 1 or 2xs when im still asleep. I wish the communication between front desk and housekeeping was more clear so that there is no disruption before I'm due to check out.

The room was small but I was expecting that since we paid for the most basic room. Bed was extremely comfortable and the room was extremely clean as well.

We stayed on a Friday night for the Shania Twain concert. Management dropped the ball on the restaurant. There wasn't enough staff and it was extremely busy. We were seated and we got up and left after 20 minutes because we didn't receive any water or a menu. You would think that knowing there was a big concert 2 blocks away they would be prepared. We ate there for breakfast in the morning. Also only 1 person working. She was waitress, bartender, and busser. She worked her bottom off and got great tip. Luckily we weren't in a hurry to leave because it did take a while to get food and drinks. That being said, we would definitely stay here again. The staff at check in were awesome!

These rooms are spacious, especially in the bathroom. Big counters for my wife to lay out her hair and makeup accessories! The food in the restaurant is good quality and the general vibe of this hotel is relaxed, probably due to its size inside and the various wings. It's not loud at all even when very busy. It's also very close to many downtown amenities and activities, and within easy walking distance of the convention center and arena. You're right beside the river, so walking across to get to downtown is immediately enjoyable and lovely, even in the summer heat.

The only negative I could note is the limited availability of seating for everyone at breakfasts when the hotel is quite busy, but even then, the line waiting for tables moved quickly because the kitchen and serving staff brought out food and cleared tables very efficiently.

Hotel was clean, modern, very comfortable. The rooms were spacious enough for a couple, the amenities (pool and gym) were lovely and although crowded, did not feel packed. The staff was very friendly and always willing to help. Downtown and the riverfront areas are all walking distance with CDA only 35 minutes away and a very easy drive if visiting the lake. We would absolutely stay at the property again during our next visit to Spokane.

Everything in the fridge froze overnight, would be nice to have instructions on what shelves are the freezer. The shower could have a full door so the bathroom floor doesn't get wet.

Lobby area was very nice and the staff was helpful. The bed and pillows were comfortable and the room accommodations were good overall. Located in a nice area within Spokane and we felt safe while in the hotel.

We were located on the same floor as the pool, so there was a lot of foot traffic around our room. It was also a bit challenging to get to our room from the lobby because it is a rather long building and the layout was a bit confusing to us.