The room only provides two free bottles of bottled water. When I called the front desk to ask if I could get more bottled water, I was told to go to the first floor to get some. I'm not sure if I heard it right, but that's not my impression. There was definitely no free bottled water. As a four-star hotel, this is not a good thing for customers. I hope they can provide more free bottled water, and limit the number, such as six bottles, which is acceptable.

The room only provides two free bottles of bottled water. When I called the front desk to ask if I could get more bottled water, I was told to go to the first floor to get some. I'm not sure if I heard it right, but that's not my impression. There was definitely no free bottled water. As a four-star hotel, this is not a good thing for customers. I hope they can provide more free bottled water, and limit the number, such as six bottles, which is acceptable.

I had a wonderful stay at the Hotel. The location is excellent just a short walk to the Old Quarter and major attractions, yet the hotel itself is tucked away enough to offer a peaceful retreat from the city's hustle and bustle. My room was spotlessly clean well-appointed and surprisingly quiet, with a very comfortable bed that made it easy to rest after long days of exploring. The staff were incredibly warm and helpful always ready with a smile and great local recommendations. Loved the shower !!!

Would love some Beer, coke and water in the fridge on arrival

The service provided by the receptionists was exceptional and very welcoming. Even from the very start, Ms. Rory, our receptionist, entertained us right away, explaining the different amenities of the hotel and the best places to visit in the Old Quarter in Ha Noi. All of this was very useful and insightful in guiding us to have the best experience during our limited stay. Moreover, the receptionists were also very accommodating in serving us food and being available even though we had an early checkout of 4:00 AM. The service was more than excellent, and I could say the best throughout our trip to Vietnam!

None. Everything was great, from our breakfast experience to the hotel location/accessibility and service. We were very happy that we chose this hotel.

The location is perfect, it's in Old Quarter, it's near everything - cafes, local food stalls, restaurants, beer street, literally everything! There are some attractions on the other side of the lake where you'd think is far but it's very walkable from the hotel. I wasn't able to get breakfast but my friend had it and he said it was delicious and so many choices. I thought the room would be a little bigger but not an issue, it was still spacious enough for the two of us. Everything is clean. Comfortable beds, sheets are thick. They even had a welcome snack and drinks for us. We had a balcony, sadly it's facing another building but it's okay. The bathroom, for me, is the best. It's big and has the basic toiletries. Staff was the best. All very nice and accommodating. They will help you with anything. Overall we had a very nice stay. Will definitely book here again if ever I come back and would recommend to friends. :)

NA

The room was spacious, very clean, and with a comfortable bed and small sofa to sit and lounge on. There's a kettle for tea or coffee and two small bottles of water which they replaced every day which was very generous. In addition there's a filtered water cooler and which one can fill the bottles and reduce plastic waste. The shower itself was wonderful such a great relief to walk into a large size shower with great control of water heat. After walking around all day in Hanoi a great shower is one of the best things to have. Breakfast was generous with very good coffee catering for both Western and Vietnamese dish requirements. They managed our lactose intolerance very well just beware to ask for special bread because most bread in Vietnam contains butter. The hotel is located very close to the beer alley and where all the partying on weekends occurs, however the noise level was very mild during the weekend and stopped completely at 1:00 a.m. so we had an excellent night's rest. Such a central hotel is a great bonus.

Nothing except more room light would be helpful. It was difficult to put makeup or shave due to poor lighting

The hotel is in a fantastic location, close to numerous amenities, making it easy to explore the city. The rooms are impeccably clean and well-maintained, with a warm and welcoming ambiance. The staff are incredibly polite, attentive, and always ready to help, which made our stay very enjoyable

As we stay at Block B, the only downside was the lobby floor design, requiring a small staircase to access the lift and breakfast area The breakfast buffet was decent, with some dishes that were enjoyable, though others could be improved.

Nice big bedroom which was clean and very welcoming staff throughout our stay. If you want to be in the heart of the old quarter, this is a great place and good value for money - the road outside is busy but not as manic as the others nearby. There is some noise from outside street and inside corridor but with the AC on and earplugs we slept fine!

The bathroom was a bit dated and breakfast was not necessarily to our taste.

We were welcome by a group of passionate people working in the hotel. The location is terrific! Right in the center of old quarter with lots of bars food options available. We stayed for only one night then proceeded to with Halong bay cruise, the hotel even provided us with complimentary luggage storage despite we are staying another nearby Airbnb. Very thoughtful of them.

The only thing I dislike is their balcony. Very small mini balcony. Maybe it’s the building design which can’t be help.

A hotel with all the comforts needed during a vacation. A varied and delicious breakfast. Meets everyone's needs. Friendly and smiling staff with a desire to help with any question or problem. And most importantly, the location! In the middle of the old city. Within walking distance of everywhere. I really enjoyed it, and I will definitely return to this hotel when I come to Hanoi again. In short: an oasis in the middle of the hustle and bustle.

Great location. Spacious room that was spotlessly clean. Nice breakfast options. The staff were exceptional. Jenny and Justin were very helpful anf my communication with Jenny prior to arrival was great. I was ill during our stay and they were very concerned. One staff member I met in the lift bought me hot ginger tea ☺️🙏

The walls probably need sound proofing. We had a family in the room next to us and we could hear everything that they said.