the location is amazing , reception staff were amazing specially Miss Swift who helped me in an early check in . managed my half day city tour with water puppet show at amazing price and even helped me to open my door when i accidentally left my keys inside the room and the door got locked from outside. The hotel facilities are amazing with a spacious big room , big toilet with all toileteries and all facilities in room like closet, TV , coffee maker, water bottles, bed side lamp , small fridge

fridge was not working. no Inhouse breakfast.

I recently enjoyed a fantastic stay here in Old Quarter Hanoi. From the moment I arrived, the friendly and attentive staff, particularly Ly at the reception, made my experience exceptional. Ly went above and beyond to assist with tour bookings, offer local recommendations, and ensure all my needs were met. The room was spacious, with prompt and efficient resolution of any requests. The hotel's location allowed easy access to restaurants and bars. I highly recommend Memory Premier Hotel and Spa for its outstanding service, comfortable accommodations, and prime location in the heart of Hanoi.

This hotel is perfectly situated for food and markets, a short stroll will take you to the lake and railway cafes. The bed was comfortable, the room had a window and good lighting and the staff were soo friendly and helpful.

No fault to the hotel but construction next door starts early in the morning.

We were welcomed by an accommodating and nice receptionist, Phuong Anh. The place was reopened a month ago as informed by her. The room was old but the bed and pillows were very soft and comfortable. We had a problem with the air-conditioner as the remote doesn’t work so we have to switch it on manually, a staff came to show us how to open it. After a while, only warm air comes out of it, we were a bit hot so we wanted to have a bit of cold air. I didn’t bother to ask again, so I just turned off the AC. In the shower area, the shampoo and shower gel pumps were not working. I’m giving a 10 rating because of the nice staffs.

The service & location is very good, near Hanoi Old Quarter which is very lively, many shops, spas, & foods around. The staffs can speak English fluently, also helpful & friendly especially Ms. Phuong Anh that so caring of us.

Nothing less

Most of all the management was superb. After booking phong Anh texted me and ensured smooth checkin. When I arrived Vy gave very warm welcome and guided me well not just about hotel but any other help I need. Then at time of checking out another girl I forgot her name took me all the way from where I can take grab. Everyone super helpful. Thank you

The staff were very kind and always wanted to make sure I had a good stay. This was appreciated even more as some are still learning English but the intention to be kind was always there.

There is not yet a phone in the room, so if you do need anything you have to go downstairs to ask at reception. But I am sure this will be added over time, as it is a new hotel :)

The staff Anh is very nice lady, super helpful! The location also great, near Beer street :)

The restaurant downstairs is smelly

I made a reservation and took note of a few small requests as usual. It is very rare that any place responds to such requests. But surprisingly, they not only respond but also agree to all requests if possible, and especially almost all of them are FREE. I love the people here.

For me, service attitude is everything, and the hotel has done a very good job. The staff is extremely cute and friendly, they will help and look forward to asking you every day, it is a pleasure to talk to understand more about Vietnamese culture, extremely good, recommend