The Best Staff ever! Everyone at the reception was very helpful, provided information about sightseeing, Old Quater, souvenir shop and anything else we asked about. The room was very clean and big, beds extremely comfortable. The location was a great advantage - everything was within a walking dostanie (great cafes and restaurants, bus and train station, famous sights). We really enjoyed our stay and hope to come back one day. Many thanks to wonderful staff who made our experience so much better!

Nothing! Our stay was perfect

Staff is very kind and helpful In the old quarter so close to many restaurants and many places of interest in Hanoï, you can do a lot just by foot. They organise pick up from the airport but we had to wait for 45min. A driver finally came after a couple of phone calls. I did not understand what happened but in the end they managed. very good suggestions for breakfast and dinner Got a discount for the imperfections without asking for it.

I was very strongly and repeatedly asked to rank my stay 10 on booking, I felt a bit harassed, likely strong pressure from the boss, that’s a pity. It rather worths 9 because of the noise of the street (that’s an animated area, it comes with its pros and cons’), and the little imperfections (it’s not French culture to rank 10 what’s not absolutely perfect !)

It's my 2nd time staying in this hotel, recognized me immediately. The staff are very friendly, accommodating and helpful, especially Think who frequently checks on me and Linh who's on the night shift. Location is excellent, I rarely take Grab since I like to walk around. It's close to almost every nice cafe, souvenir shops and attractions. They cleaned the sheets & towels everyday. The location is so close to every food stalls & restaurant and is in front of convenience store which connects to the lake on the other side that's also near ATM machine. Overall, my stay was very excellent and I would definitely book with them again.

We had a wonderful stay at the Lakeside Premium Hotel in Hanoi. Bryan was incredibly kind and helpful—always available if we had any questions and truly reliable. He went above and beyond by organizing both our Binh Anh Trip and Ha Long Bay Cruise, making everything effortless on our part (aside from the payment, of course!). He also arranged our airport transfer in Hanoi as well as the pick-up in Phu Quoc, which made our travel experience smooth and stress-free. Even after our stay, Bryan checked in with us to make sure everything went well and that we were happy with the arrangements—something we truly appreciated. The room was spotless, and we received fresh, clean towels every day. The rest of the staff were also extremely friendly and accommodating, always happy to assist us with directions or recommendations when we wanted to explore the city. All of our pick-ups for the tours were perfectly arranged, and the communication throughout was smooth. If I come back to Hanoi, I will definitely stay at Lakeside Premium Hotel again. Highly recommended for a comfortable, well-organized, and welcoming experience!

I liked the small balcony in the 5th floor room that overlooked a narrow lively street in the old quarter and only a block away from the lake. There is a lift! Circle K convenience store across the street and many restaurants as well. The Manager, Bryan, was very responsive to questions and requests. Everyone was very friendly and helpful.

On the weekend the street got pretty loud with increased street traffic and music from the surrounding restaurants. But it didn’t go until late at all (by 10:30 it was lowered) so not really a problem for me personally. But mentioned because it might be an issue for some people.

We stayed here when we first arrived in Hanoi and it was a perfect location to see all the sights without getting overwhelmed by the busy city We even got a room upgrade, which was very spacious and comfortable! Big thank you for that! ☺️ We left on a weekend, but the road the hotel is on is closed for cars on weekends but Brian helped us find where the car would pick us up and helped us with our bags to the pick up point and stayed with us until the taxi came. Thank you so much! The staff here could not be friendlier and gave us a big greeting whenever we entered. We full heartedly recommend this hotel to anyone!

WiFi isn’t strong

Slightly disappointed that breakfast was unavailable at the time of my stay (based upon positive reviews posted and one factor which swayed my selection too book here), but to be fair they were in process of refurbishment hence no breakfast was on offer to anyone. You can always find food nearby anyway. Staff were very helpful / flexible and positive attitude. Location was great and plenty of places to eat on the doorstep. I stayed on 6th floor hence less noise and had a balcony which is useful as I am a smoker. It was clean, a bit out-dated but no issues with smells. To be fair, it is a 3 star hotel hence anyone booking should manage their expectations based upon 3*. Has basic essentials so overall suited my needs as I was out most of the time anyway. Aircon unit worked very well with heating and air-con at a decent output. Bed was large and comfortable ( locally typically harder than usual western standards). Yes you can find a cheaper place including breakfast , but here you are paying for the location itself. Step outside and only meters to the shark building ( which they are knocking down next month) and the lake.

Room was very small based upon western standards as the bed took up most of the space per se ( think the measurements posted also included the bathroom space which is a bit misleading?). You have to shuffle around the tiny gap at the end of the bed end to get to the balcony. Bathroom shower head was very stiff/ slow and weak pressure, hence faster to use lower faucet option if you are in a rush for a shower.

Everything was perfect! Han & Dat were very friendly and helpful. Dat even upgraded me from the 2nd night onwards to a larger room as I found the Deluxe Double with a window to be tad bit small esp. around the bed area at no additional cost. The staff is very friendly and helpful. The coffee next door is good too. There are nice cafes and restaurants all around within 5-10 mins walking from the property. It is also very close to major points of interest. Highly recommended! Will stay again if I'm ever back in Hanoi.

They charge you an additional 4% if you pay by credit card at the property.

The location was amazing. Rooms were small but super clean (much cleaner than several 4-star hotels we had stayed in on our trip) and the beds were great. Best thing about this property though was the manager Bryan, who hands down was the best hotel manager/customer service person we came across in Vietnam. From the moment we booked the hotel, Bryan went out of his way to help us in every way possible. This included, amongst other things, booking us on an overnight Ha Long Bay cruise, booking us a family room for an extra night at another great (sister) hotel in Hanoi on our return from Ha Long, personally bringing one of our suitcases (which we had left at his hotel) over from his hotel to our next one on our return to Hanoi, and even organising a complimentary taxi transfer to the airport for our departure from Hanoi. And his communication was perfect from beginning to end. Thank you so much Bryan!!!

Only thing was the hot water was a bit inconsistent. Otherwise everything was excellent

Excellent Location, lovely rooms, comfortable beds. Bryan and staff are absolutely fantastic! Hold off booking any tours because Bryan has fantastic options for great prices and really goes above and beyond to make sure it’s a memorable experience and he will check in to make sure everything is going well! We booked our Ha Giang Loop tour and Ha Long Bay Cruise with Bryan and they were exceptional and he made sure there was a room here for us when we got back from both. Will definitely stay here time and time again if we are ever back in Hanoi. There is a laundry service available as well which is a bonus on top of everything else