Henry and the staff were very hospitable and always helpful with a big bright smile. They were great ambassadors of Vietnam and we felt welcomed as they spoke fluent English. The rooms were comfortable, cool and clean and we felt a great value for a full fledged hotel unlike some of the smaller inns in town. Location was great in the north end of the old quarter near the night markets, cafes and restaurants.

Street noise leaked into one of our rooms and the wifi was spotty in the other but neither hugely impactful as my noise sensitive wife still slept soundly.

1. Hotel located in a good place. Easy to find and go many places.👍🏻 2. Staffs have a very good services mind and helpful. 🥰 3. Good for family and a group of friends trip. Hotel have family room 3-4 people in one room.👍🏻 4. Got a big space inside the room.👍🏻 5. Comfortable bed, soft and clean. No back pain😄 6. Pho at hotel’s cafeteria have a good taste. 😋

1. Hotel should inform or note down on booking website that guest have to pay cash when arrive at the hotel. If pay by card (any type of card) will have 3% charge. In case some guests didn’t bring enough cash…like me😅 Because when I booked the hotel on booking.com I want to pay immediately, already put credit card information I thought I paid via credit card already but in the end when arrived reception informed me about payment detail. So… I have to pay by card bc cash not enough. 2. If the cleanliness is improved just a bit more, this place will be perfect. And I suggest to have some diffuser inside the room for guest to feel more relax.

Even before staring our trip to Vietnam, Henry has been in contact with us and was ready to resolve any queries we had. From pick up to drop off to airport the entire time it was a smooth sail. Henry is very sweet ,calm and friendly and was ready to explain us the details of every cost breakout. The hotel is located in a prime area of old town and hence have many resultants and cafe with every cuisine just a short walk away. I would highly recommend staying at this hotel to anyone visiting Vietnam.

Good Breakfast , Room looks a little tired- get a high room if traffic noise or street noise an issue . Henry on the staff was very helpful to us. Very central within a few minutes walk of the old quarter and some lovely spots . - be careful getting a cab there as there are other "Passion" hotels in the city too - so have the booking address on your phone

room needs a refurbish but clean , comfortable

Before coming, there was an issue about early check-in, so I thought that was a red flag, but on the day of my arrival, the manager had a room made up so I could check-in early (10:30). From there, things went on smoothly. The cleaning ladies were nice. The reception staff was helpful. I stayed here for 5d/4N. On my second day, all the mattresses at the 3rd flr (and maybe other floors, too), were replaced with brand new ones, I was even allowed to take a shower when I came back in the afternoon after I had checked out. I will stay at this hotel again when I visit Hanoi, which I usually do. Thank you, La Passion Classic Hotel guys.

The food choices at the buffet breakfast remained the same everyday.

Our stay at La Passion Classic was nothing short of exceptional! The rooms were cozy, clean, and perfectly suited for a comfortable visit. The staff truly made our experience unforgettable. Adam was amazing—always attentive, friendly, and ready to assist with anything we needed. Manager Alex went above and beyond to ensure our stay was seamless and enjoyable. Their dedication and hospitality made us feel so welcomed and valued. This hotel is a gem, and we would gladly stay here again. Highly recommended to anyone visiting Hanoi!

Breakfast is enjoyable, but it could be even better with some variety everyday. I like the coffee so much and the dry noodles, but the pho is a big no for me it has some weird taste maybe because of the coriander though I havent tried the original one yet. Food store and stalls available mostly in the evening only or maybe because its summer.

The bathroom shower, bidet, and bathtub are not properly installed. The bathtub is too high, causing me to bruise myself on it from the first day. Additionally, their location is a bit far from prime location you maybe have to take grab taxi in hot days, it can be walkable for some or in the winter time. Although there is a small convenience store in front, a café next to it where youngsters gather in the evening, and good street food and seafood nearby.

We had an absolutely wonderful stay at La Passion Classic. The experience was nothing short of perfection—10/10! The rooms were incredibly comfortable, providing us with everything we needed for a relaxing stay. What truly stood out was the exceptional staff. Every single team member was friendly, attentive, and always ready to go above and beyond to assist us. Their warm hospitality made our visit even more special. We would highly recommend La Passion Classic to anyone visiting Hanoi. Thank you for such a memorable and enjoyable stay!

Staff were friendly and helpful. They let us store our luggage while we waited for a transfer after checking out. We had a hair on our bed, but the staff got the maids to change it for us immediately when asked. Beds were super comfy. A/C was fantastic.

Little bit noisy due to position but wasn't too bad on 6th floor. Would prefer not to have to ask for bedding to be changed! :-) Bathroom was a bit dated and different to pictures. Good value for the price. Location is OK, 10 mins to most of old town.

I had a 3 night stay and it was very comfortable, they accommodated and changed the room for me when I mentioned the other one was a bit noisy due to busy street. Room was clean with all facilities available. The staff was extremely helpful and friendly. They helped me get a sim card, book tours, also went out of their way to show me a local restaurant and ordered food for me due to the language barrier. I'd highly recommend it. Good value for money as well.