A really great boutique hotel in the Old Quarter. Located on a quiet side street/alley between two main streets (one of which with a night market on weekends), the hotel is in a perfect location. The staff were great, easy to communicate with via WhatsApp, provided a map with some great suggestions in the area at check in and checked in each day to make sure I had everything I needed. I had a balcony room with a great view of the streets and rail line below. A great place to sit, especially when the weather gets a bit cooler. Lastly, while I was there a typhoon hit Hanoi. This meant that nothing around was open, and I was unable to leave the hotel. The staff were fantastic throughout this, calling and keeping everyone updated with the latest government updates, providing snacks and dinner for everyone at the hotel and just generally being available. It was quite an unusual and stressful situation, so to have such a communicative, thoughtful and trustworthy hotel was a real blessing. Overall, a fantastic stay and I'll be staying here whenever I'm back in Hanoi.

Nothing not to like!

It's located very close to the Old Quarter, which is lively and bustling, especially with the upcoming Mid-Autumn Festival in Vietnam. There are many fun places to visit nearby. Although it's near the market, it closes around 6 PM, so the area becomes quiet and safe at night. It's just a 2-minute walk to Dong Xuan Market, where you can find delicious food, clothes, and souvenirs. Nearby, there's a night market, but unfortunately, it only opens on weekends, so I didn’t get to visit. The staff at the hotel were a big highlight for me. They were friendly, helpful, and always ready to assist, even helping me order a Grab taxi. The location for getting a ride is just a 1-minute walk away. I booked a single room for a short stay, and it was very clean and had all the necessary amenities. If I have the chance to come back, I would love to book a room with a balcony overlooking the train tracks. Overall, a wonderful experience

Nothing

The room was clean and tidy, with good air conditioning and a well-supplied bathroom—perfect for a short stay. I’ve stayed here before and returned because of the friendly staff, they take very good care of me by asking about the comfort of my room, change the towels and toilet paper everyday

Non

Lovely stay in a wonderful little hotel. The room was clean, and the bed was huge and very comfy. Would happily stay here again. Roxy was very accommodating and helpful if you needed anything.

Customer service was top notch. They already have a list and map ready for first time travellers to the area, as well as a list of restaurant recommendations nearby the hotel. They were quick to ask if I needed any assistance with airport transportation, as well as keeping in touch ahead of time of my stay. They can organise any trips within Vietnam, if you wish to travel outside Hanoi. Staff were welcoming and warm. Very helpful. Great English ability, so communication was easy if you don’t know Vietnamese. Staff made it very clear that I had booked a room with no external windows. Very few places in Hanoi’s Old Quarter have rooms with a view. I was not disappointed, because I knew what I had booked.

Nothing in particular about the property itself. It’s a great option if you want to be in the Old Quarter. Rooms were clean and they provided the basic amenities. Minimal noise in property. It was located in an alley, so accessing it via car to front door isn’t possible during the day, with stores open. I wouldn’t recommend for anyone with mobility issues to stay in Old Quarter (generally).

Rosie an her staff are really customer service oriented, they are helpful, seek feedback and pay attention to details. Exceptional. Laundry service is great also (really clean and smells fresh without a lot of perfume) and for a good price per kg. The room was clean and tidy, they clean every day. I would say they that their customer service is at least a four star rate. Their english and communication skills are an asset. I would definitely come back again.

Nothing much, just to be clear and to prepare you: the location is in the middle of an alley (exit possible from two ways) and next to the rails. It is a bit dark in the alley at night but the zone is safe, at the end fo the short alley you will find yourself next to main street and a market. You get used to that access easily. The location is 15 min walking distance from the vibrant heart of Hanoï. The train passes one or two times at night making some noise for just a minute or two, it is part of the experience I say and you get used to that easily. So go for it.

Fairly unique property with the balcony overlooking the train tracks. The kids loved watching the trains arrive and everyone getting on and off. The trains are fairly infrequent, and there is good sound insulation (can barely distinguish the train to the aircon) so don’t disturb you. The property is in the north of the old quarter, good location for markets and not too far to walk to beers street and top of lake. Though genuinely the staff were the most helpful and friendly of all we met through Vietnam (and most are!) they really did go out of their way to help.

It is a little hard to find down an alleyway of little commercial/ wholesalers. Not the most salubrious of locations but still quite unique and felt safe (aside from the motorbike dodging as every little lane!)

I can not recommend it enough. From the moment I booked, the customer service was outstanding. The team went above and beyond to ensure I was well-organised for my trip, offering helpful advice and suggestions on everything from local attractions to transportation. I was always greeted with warm smiles and genuine interest in how my journey had been. Every day, the staff at the desk would ask about my plans, offer recommendations, and check if I needed any assistance. When my flight was unexpectedly delayed, the team handled the situation with incredible efficiency, ensuring my pickup was rearranged without any stress on my part. The room itself was great - clean, comfortable, and with a balcony that offered a view of the train tracks. Despite being near the tracks, the area was surprisingly quiet, and I slept soundly every night. The neighborhood felt safe and peaceful, yet it was conveniently close to Hanoi’s main attractions. I loved being able to walk around and explore as a solo traveler, knowing I was in a secure and welcoming area. I would 100% recommend La Cascada House to anyone visiting Hanoi. It’s more than just a place to stay—it’s an experience that makes you feel at home in a foreign city. Thank you, La Cascada House, for such a wonderful stay!

Nothing.

From the moment we checked in, we were blown away by the warm hospitality and attention to detail at this hotel. The staff went above and beyond to make our stay comfortable and memorable. Every request was handled with a smile, and their genuine helpfulness made us feel truly taken care of. One of the biggest highlights was how they arranged a beautiful cruise for us. It was seamless and perfectly timed—everything from transportation to the little details on board was thoughtfully curated. We didn’t have to lift a finger! The concierge recommendations were also top-notc If you’re looking for a stay where you’ll feel valued, pampered, and completely stress-free, this is the place.

The rooms and bathrooms were spacious and very clean, and the location is excellent, only a 15 mins walk from the lake, and close to a lot of shops and restaurants. The people who work there are all extremely helpful and friendly, and even walked with us to the street to meet our airport transfer (as cars can’t drive directly to the hotel door). They gave us some great recommendations for the city and booked a food tour for us. We never had to worry about anything while we were here. If we ever come back to Hanoi we would easily stay here again.