The Hotel is located in a very good place, close to the important sights of HCM. The room was clean and very comfortable. The bathroom was well equipped, hygienic and clean. The staff of the hotel was helpful.

The pool schedule is until 7PM, and if you are exploring HCM, you won't have time to enjoy a late evening pool swim, so I think that the hotel can expend the program of the pool. We didn't like the coffee provided for breakfast. For a country with such experience in coffee they could do better than an americano in a hot tube.

The friendliest staff ever, great location, nice rooms. Probably the best Hotel we stayed in in Vietnam - but also the most expensive.

The coffee. I mean, this is by far the most expensive hotel, we stayed in in Vietnam, and it is probably the WORST coffee I ever had IN MY LIFE. It is like they try to save money on coffee, and therefore make is SO thin, so all you get is a cup of warm water with coffee-flavor. Doesn’t fit the rest of the standard of the Hotel.

The hotel seems pretty new and well maintained. The room was very quiet and cleaned, and the bed was super comfortable. The breakfast was also offering quite a lot of local and western options. There is also a cafeteria next to reception where you can have some drinks during the day. The location was also great, very centric, and pretty close to everything

Although the hotel is non-smoking, we could smell some cigarettes during the early morning hours. Maybe we were near some exit for the staff where they could smoke. During the day, I was bringing with me a small towel for refreshing because of the warm temperature, and I left a letter in the room on the second day asking where this towel was. I can understand if this was missing on the checkout, but it was not, so I was a bit surprised.

Great service staff Mediocre buffet but ho xhi Minh has lots to offer Comfortable he's cool aircon is what u need in w place like this. Will return

My wife was feeling sick so she couldn't make breakfast. I offered to go get w couple of sandwiches but was told this was nit possible thr lack of empathy left a sour taste in my mouth. Botj of us skipped the meal and i waited for her to recover suffering from gastric as a result of not eating. Train your staff to have some empathy

I recently had the pleasure of staying at Orchids Hotel during my visit to the city, and I must say it was a truly exceptional experience from start to finish. From the moment I stepped into the hotel, I was greeted by the warm and welcoming staff, whose friendliness and professionalism stood out throughout my entire stay. They went above and beyond to ensure that I felt comfortable and had everything I needed, making the check-in process seamless and stress-free. The highlight of my stay was undoubtedly the spacious and impeccably clean room. The attention to detail in maintaining cleanliness was remarkable, and I felt reassured about the hotel's commitment to hygiene, especially in these times. The room was not only large but also thoughtfully designed, creating a cozy and inviting atmosphere. The bed was exceptionally comfortable, guaranteeing a restful night's sleep after a day of exploring the city. One of the hotel's key strengths is its prime location in the city center. Being in the heart of the action allowed me to easily access popular attractions, restaurants, and shopping districts, making my overall experience even more enjoyable. Whether I was attending a business meeting or exploring the city's cultural gems, the hotel's central location was undeniably convenient. The breakfast offered at the hotel was nothing short of excellent. The diverse spread catered to various tastes and dietary preferences, with fresh and high-quality ingredients. The attentive staff in the dining area ensured that tables were promptly cleared, and they were always ready to assist with any special requests. In conclusion, my stay exceeded all expectations. The combination of friendly and professional staff, a spacious and clean room, a central location, and a delightful breakfast made it a memorable and enjoyable experience. I would highly recommend this hotel to anyone seeking a top-notch accommodation experience in the heart of the city.

Hotel has excellent staff and are very accommodating of requests. I asked for an early check in and got one (paid). The hotel facilities are good. Pool and gym are decent. The family suites were in penthouse that had a good view.

Breakfast had very limited vegetarian options. The staff did prepare veggie fried rice and noodle upon request. It was difficult for the fourth person to stay in the suite. It was good for 3. We could squeeze 4 due to sofa.

From the moment I arrived, the staff stood out for their professionalism and friendliness. Every team member I interacted with was not only well-behaved but also spoke excellent English, which made communication smooth and enjoyable. Breakfasts were another highlight of my stay. Each morning, I looked forward to a delicious spread with a wide variety of options to suit every taste-fresh pastries, fruits, hot dishes, and more. It was the perfect way to start the day. The rooms themselves were spotless and well-maintained. Housekeeping did a fantastic job ensuring everything was clean and comfortable throughout my stay. Overall, I highly recommend this hotel to anyone looking for a welcoming atmosphere, attentive staff, and great location in calm street. I would gladly return!

I was surprised to find that my room key card was able to unlock other guest rooms. This happened by mistake, but it immediately raised concerns about the security protocols in place. I believe this is a serious issue that the hotel management should address promptly to ensure the safety and privacy of all guests.

We had a truly wonderful stay at this hotel, made even more memorable by the exceptional hospitality of the entire staff—from the reception team to the security personnel. Everyone was attentive and genuinely caring, especially towards my mother with mobility challenges. The hotel went above and beyond to assist my mother, who uses a wheelchair, even providing one for us to use during our stay and while out and about—something we greatly appreciated. The rooms were immaculate and very comfortable, and the breakfast each morning was delicious with a wide variety of options. Location was perfect, just few minutes to District 1. Overall, it was a pleasant, comfortable, and welcoming experience. Highly recommended!

nothing, everything was great

The location was phenomenal. I was less than a 5 min walk from Independence Palace, less than 10 min from the post office and other key tourist spots. I was less than 10 min from Diamond shopping center and right outside of the hotel was a cell phone carrier, so I purchased data quickly because I wanted an e-sim and the airport only had physical sims. To the right of the hotel, is a Jolibee and close by are plenty of convenience stores so that you can easily purchase snacks. Breakfast was delicious. It was obviously Vietnamese centered, but they had mini pancakes, cereal, and other Western comforts. I stuck with the Vietnamese foods despite being an American because I have allergies. The breakfast selection was also great because it wasn’t the same every day which I appreciated.

I only received one room key. I was traveling solo, and I understand for safety and cost effectiveness, but I wish that I could have charged a few devices while I was sightseeing, but you needed your card to re-enter the room and to use the elevator. I could have left it and then asked them to let me in, but it wasn’t worth it.

The Orchid Saigon is a lovely property located in the centre of Ho Chi Minh City. Our room was a corner room and therefore was quite large and even included a bathtub. The swimming pool area was quite nice and offered a nice view of the city. Food was good overall. Hotel offers some good tours and sightseeing options if requested.

The staff seemed a little overworked. We were not allowed to refill our water bottles (you could only purchase bottles from the hotel). Even though the restaurant is quite large it only remained open for breakfast. Rest of the meals can be had in the room or in the lobby cafe, and it's a little inconvenient.