We stayed on two occasions, 3 days and 2 days. Breakfast selection far superior on the earlier visit, as was check in process. Second visit a little disappointing.

Second check in process not up to expected standard (Accor Hotels) possibly due to booking.com reservation rather than via the Accor membership as we were repeatedly told (felt a bit "second class"). Not particularly welcoming and after flight from Hue, we lost our "relaxed" vibe for a bit. No welcome drink vouchers as per first visit, and all other Novotel/Accor experiences over many years. Perhaps some female reception staff require further hospitality training. Bar staff on lower level excellent and concierge staff superb. Massage spa and staff superb. Top floor bar staff quite superb and very helpful with dining and shopping suggestions outside of the hotel.

Good hotel in the heart of city. We had a long stay of 7 nights in a Junior suite. Room was spacious & comfortable with access to executive Lounge. Location is great and within walking distance of almost everything.

Breakfast was a standard affair with not much effort put in changing daily menu. It got pretty boring from the third day onwards.

Location and facilities like terrace bar and spa were excellent.

My only complain is that in the room there is no plug socket in the bathroom.. On top, in the room, the available plug sockets are not in front of the mirror. Therefore, it is impossible to use the equipments like hair straightener etc.in front of the mirror. It is very inconvenient.

Breakfast plenty of choice well presented fresh. Average size room clean functional ok for a short stay. Walking distance to various shop’s, restaurants,mall and places of interest

Swimming very cold changing facilities nonexistent. No locker if these facilities excised there was no one to ask at the pool..lounge area and bar area basic seating old not somewhere I would want to spend the evening

Great hotel. I like soft beds, these were on the firmer side but still very good, with great pillows. Really Nice room and view on the 17th floor if you book Premier. The premier lounge was nice, with good selection of food, i arrived around 3pm and was the only 1 there for about 2 hours, I had Coffee, Cakes and Fruit. I did notice that after i took the items they were not replaced very fast,, even after a few families came in there was still quite the delay to releasements, but i still loved it and would do it again. The pool was Really nice, both time i used it i was the only person there. The Bag guys (porters?) were fantastic! very helpful, in fact i found them much more helpful than the reception guy who seemed a little abrasive to talk with. One of the bag guy even got my broken bag fixed for me for a great price and done very quickly which i really apricated!

just the Check in guys attitude. and actually the long check out time, i was waiting at the counter for about 4 minutes just standing there listening the 2 staff talk about something that i can only assume was to do with my check out, i guess they check out hundreds of people a week so it should be a super quick easy service.

Nice location, breakfast buffet and lounge access. Nice pool for swimming.

The pillows and the rooms, which were quite small. The swimming pool is for swimming and the area as such is not for sun bathing.

Friendly, welcoming and enthusiastic staff! Fantastic breakfast; one of the best in all of our Asian travels. Amazing custom made coffee too. Very large room with plenty of light and space. Convenient location with plenty of things to explore in the area.

Good selection of food, nice display and spacious breakfast area. Comfortable rooms. Request for adjoining rooms were accommodated 👍. Big shower space.

Too warm in the corridors/hallways on the room floors - air conditioning could be stronger there for better ventilation.

Breakfast, housekeeping..room was so clean, staff attentive.

The noise in the evening from the bar across the road…it was so loud and booming

Staff were very accomodating of all of our needs, and helpful showing us where all the tourist sites were on their map. Loved dinner and cocktails on the rooftop and the buffet breakfast was really something!

Loved everything!