The staff was wonderful, the room and the view beautiful. Buffet breakfast was delicious and changed each day,so good.through Bookings.com we got an amazing deal. We were there for 4 days. Too cold to swim in the roof top pool but the view was beautiful ,7th floor. Each room has a large balcony and the alley behind had delicious small restaurants and 2 bakeries. 7 minute easy walk to Old Hoi An the main attraction and just over 2 miles to the beach.

We liked everything. I can not think of anything we didn't like!

Very clean, well kept hotel. Room is on the small side but didn't feel crowded. Comfortable mattress and pillows, not too hard. Two nightstands with bedside lamps. Two chairs and a small table (no desk). Closet and shelf space for luggage. Each room has its own Wi-Fi. Large bathroom. Lots of hooks on the back of the door, which was handy. Takes a while for the water to get hot but when it does it's as hot as you want (not on demand water heater). Very service oriented. Lona is wonderful. Friendly, professional, speaks excellent English. Sue is also very helpful, even offering us a boxed breakfast to go if our flight left early. They ask about your day and are attentive to your needs. Bellman was kind and helpful. Tasty buffet breakfast including egg/omelette station, 4 hot items that vary daily, and their locally made yogurt is fantastic. Their hot water for tea at breakfast has a special burner and is always bubbling, not half warm, which a tea drinker can really appreciate. Helpful staff in the breakfast room. Good location with anything you could need just steps away ( including an exceptional vegan restaurant). About a 10 minute walk down an interesting street to Old Town. A 10 min Grab ride to An Bang beach.

Room could have been a bit bigger A desk would have been nice as sometimes we do a little bit of digital nomad work

The staff were lovely. The bed and shower were good. The breakfast was really good with Vietnamese and Western selections. Great location and with free bike getting to the old town (5 minutes) and the beach (13 minutes at an easy pace). They let you take their pool towels to the beach. Having a balcony was great for drying clothes. Lots of places to eat at in the street behind the hotel. By the way we recommend 'Milan' a linen taylor, 10 minutes walk away. Made 2 replica dresses and 2 tops from favourite items. Done overnight and a great price.

Stayed 6 nights and wished we could've stayed longer.

The staff were amazing , they even helped book our next flight because the site wouldn’t take our card so they booked it and we gave them cash . We had a lovely balcony and the rooftop pool was great for swimming and sunbathing . They had tyy 🩷free bikes which was great for cycling out of town to the peaceful paddy fields .

The bathroom was dated and the entire bathroom flooded when we showered . All our adapters kept falling out of the sockets we had to wedge them in . Breakfast was the same every morning but had quite a variety and well cooked . This hotel like many others on this trip has no where to put your cases full of clothes and only a couple of coat hangers . Exeeze

The staff were so friendly, when we checked in we got given so much information explained to us on a map of the nearby area. There is a nice big shower with a door (for all the Aussies out there who are looking for that) and good hot water. The hotel was very close to the Old Town and there were so many cafes/shops etc just around the corner. The hotel also helped us organise a tour and a driver too, and from Da Nang, we didn't have to worry about a thing There was a small hot buffet breakfast that had the usual fruit, tea, coffee and juice etc with it. The made to order eggs were delicious, and you could also get soup/pho. This is a small older hotel but was well worth the price. It had everything we needed.

I can't think of anything.

Everyone working at Uptown hotel is so lovely and helpful. Huge shout out to Sue from reception who greeted us after a long bus ride, and made our stay wonderful. Pointing out where to go for what, and helping us with booking activities, and transportation to other areas. The pool is small, but nice on the rooftop. The breakfast is nice, they have a good variety, and will make you an omlette on the spot. Location is about 10mins walk from night market, and the ancient town. We highly recommend this place, because the staff just makes it so nice. Great same day laundry too!

The staff here are amazing and helpful. Pool was very clean and not busy. We extended our stay multiple times so goes to show we liked it- ended up staying for 11 nights when we had initially only booked 3. It’s good because it’s out of the hustle and bustle but great if you love a stroll, only takes like 5-10 mins to be in the busyness of old town. Free bikes were so good for the beach and biking there was one of my favorite experiences in a month of being in vietnam. They also clean your room at anytime of day so you almost always come back to a clean room - my friend was sick a couple of days and we still had our room made up in the brief time she left the room.

Only complaint would be the last couple of days the pool was out of action

The hotel is very charming, you feel like your in someone's home. The staff is amazing...so nice and friendly, and always available to help. The breakfast buffet was much nicer than I thought it would be for a boutique hotel. While the walk to ancient town is about an 8 minute walk, it's a nice walk with lots of cute shops and cafes along the way.

The place was perfect for us...so nothing we didn't like.

A very family feel hotel. The girls at the front desk were always asking if we needed anything when we went to leave to go explore for the day. Could not fault them. The security guard at night was such a nice man, ran to help us with our bags when we arrived. The room ( junior suite ) was great, spacious and comfortable. It was around 10 minutes walk to the old town to see all the lanterns, was a great location. The breakfast was also very good. Highly recommend this if you’re in Hoi An to see the lanterns and explore the town. The pool and rooftop was good as well. Room were always cleaned l, thought I’d add that in as in previous hotels this seemed to be an issue.

Not one thing.

Our stay was absolutely fantastic! The staff went above and beyond to make it enjoyable and to help us in any way possible. They helped us with excursion recommendations, transfers, tailor and restaurant recommendations, etc. The last day they even arranged for us to have breakfast half an hour before they usually open as we had an early flight. As for the room, it was very clean and comfortable, towels and bed sheets were changed daily. The poolside was great and very relaxing. And breakfast included multiple options, all of which were delicious. The hotel also provided free bicycles with which we were able to quickly go (for around 3-4 minutes) to the riverside, which is quite close by foot as well. Overall, our stay in Uptown hotel was exceptional and if we come back to Hoi An, we will definitely choice it again.