I booked 3 rooms. I realised I needed an accessible room for myself post surgery. The booking team was very accommodating and assisted me in booking the appropriate room for my needs. We were lucky that all 3 rooms were on the same floor. I loved the shower space in the accessible room - it was spacious, and everything was within reach. We normally stay in the King room and have no issues. The rest of our party did not complain about their rooms (king and twin rooms).

The queen room was a little squishy. However, I was using crutches and was able to manoeuvre around the room with ease. There wasn't really anywhere to sit except for one chair at the desk. In the bathroom, I needed a rail or some sort of support on the other side, which would have supported my needs better. A pull-down rail/bar would have been great. I could have used the rail/bar to pull myself up easier with less pain. I would have struggled if I needed to access the fridge due to my limitations. Luckily, my partner was available to assist me.

The location is amazing. It is across from the Crown. However, also very close to other amenities, such as a local Deli, petrol station, restaurants and other entertainment on the Great Eastern Hwy. It was very clean, the staff were very nice. It is very affordable and had everything we needed for a one night stay. I would book again.

We were situated on the inner side of the building so our view was four walls and a concrete floor. Even though there is sufficient air conditioning it would be nice to have a balcony to sit outside. However, perfect for a short stay.

The beds were super comfortable and pillows were perfect. Very clean with the best customer service. I have stayed here a few times and we still be coming back. My friends stayed here on the Sunday night, the loved every moment too. WELL DONE TO ALL WORKERS. We will see you soon.

There was a little disappointment when i requested something special for my brother being 18 as this was first time experiencing his own room, a bonus being his birthday. He still loved every second staying here. We all will be back.

For the first time, I was at least a little compensated, for the loss of my expensive 3 way apple charger that I mention each time I stay with you in case it miraculously turns up. I stay regularly as I stay whenever the football is at Optus stadium. On previous occasions, I’ve felt I haven’t been dealt with the respect and concern I should have been. I’d like to thank Blair for the respect and concern shown to me. She was 11 out of ten with her customer service. I was also upgraded to a suite and was very appreciative of that. I was also offered 2 drink vouchers of which I believe, being at silver level, should have been offered every time!!! I used them with delight and will remind them each time if not offered.

Comfy bed and extra-large pillows and not too hard, extra good to sleep on. We were on a high-level floor and was extremely quiet. I was told the hotel was full. A great compliment was the minibar which we enjoyed a couple of drinks. Its great to have that service on offer and the pricing was reasonable. The pool was at a great temperature for an early morning swim

Unfortunately, the lifts kept breaking down over the weekend and there were long waits to go up or down. ?

I liked the cleanliness of the rooms, staff were very friendly. Room service was quick and the food was perfect. I really enjoyed the layout of the rooms and the interior design. The beds were very comfortable with plenty of pillows to accommodate many different preferences. Love that the cleaning of the rooms are optional during your stay which creates a more environmentally friendly stay with a feel good experience.

Some mould found on the floor against the glass between the shower and the toilet, on the toilet side. Price was slightly too high for the services given and would have liked a little more out of the price, maybe even just complimentary bottled water instead of having to pay for basic needs such as water when in the rooms, but otherwise it was a great experience. :)

Tidy rooms. Pool available. Great price. Right next to theatre where Wicked was staged. Free bus to the train network that gets you to town (machine to pay for train at the station.) Most reasonably priced of the three hotels at the Crown. We Good walking paths around the larger complex. Access to the larger casino lobby lounge area where you can order meals and beverages.

Bed comfort was great - brought my own pillow as find your pillows too hard, had a great sleep. Had an issue with our door keys because of a fault but changed our room and provided a complimentary bottle of champagne and sparkling water. Very well handled and appreciate the care in dealing with this. Will definitely return. Had a great swim in the pool with pool towels provided for drying off.

No softer pillow option

The room is bigger than we expected,Room is very clean and well arrange. The bed is not really comfortable my wife not happy and she's complaining to me. The view is not nice because we can see only car is parking area.

The loud noise when other room they close there main door there should put rubber stopper to eliminate loud noise. The wall not sound prop you can hear people when they using the toilet. The toiletries are not good on skin,smell not good.

Loved the greetings from the reception on check in, I was celebrating my 60th Bday, was very great full for the lovely bottle of bubbles sent to our room & we upgraded from a large double bed room to a 8th floor, beautiful king-size suite with spa, very spacious, for an additional $100, well worth the upgrade....we often come stay here, very nice to get a treat for my bday. Thank You 😊 🙏