Nice spacious room and the beds were comfy enough to have a decent night sleep. The reception staff were absolutely lovely. The location is also very good. There is a lot of restaurants, bubble tea and businesses within walking distance. There is also a train right by the hotel.

I paid extra for a balcony but it was very small and looked over the carpark. Not worth paying extra for in my opinion. Also the bathroom door was a sliding one and was a little heavy to use.

Anywhere closer to Toronto Centre would not have been affordable for us for a whole week, and the location was as good as it gets. Though the internal pool had just been closed for renovation when we arrived, the outdoor pool was ample compensation and we had a dip each and every day, whether in sunshine or under a blanket of clouds, the water being mild but not too warm - ideal for swimming and refreshment. Our 3yo enjoyed it, too, with a swimming-belt we had brought along. The staff helped us sort out the payment issue we encountered due to the credit card the first day, while they also stored our delayed baggage that was delivered while we were out sightseeing. We did not order breakfast at the hotel, but the nearby Tim Horton's was a perfect place for meals.

When we arrived, the temperature in the room was down to 18C, which seems to be a North American standard, but it was very cold since the weather was kind of cool and the sky generally overcast. But the A/C works both ways, so we could use it to warm the room to 24C the first day, and would not even switch on the A/C after that. Though there were public transit stops nearby, our trips had to be planned carefully as we could lose 20 to 30 minutes getting to the closest subway station if choosing the wrong bus, buses being few and far between on most suburban routes.

LOVE LOVE (most) of the STAFF!!!! Many thanks to Shymon for fixing my VERY loud squeaky door. And despite the fact that I had the room for 5 days I actually only ended up staying in it for a couple of nights as I went back home during the downtime in my bathroom renovation. MANY thanks to Pranay and Vanessa at the front desk for their support and professionalism!!!! They are indeed an asset to this team and SHOULD be recognized!!!!

Kind of loud in the hallway at times…usually early morning due to the VERY loud house keeping staff…I have my system…turn on the extremely loud bathroom fan…and I bring a little “sleep machine” which adds extra white noise in the morning. Also I have been staying here for almost 25yrs on and off and I actually had the honeymoon suite for a week when I got married on the Sheraton side and I always LOVED the food from room service no matter which side I was staying in…and sadly my favourite French Onion Soup tasted EXACTLY like the Soup of the Day which was Hot and Sour. They must have used the same broth because French Onion Soup is NOT supposed to taste EXACTLY like Hot and Sour Soup (with cheese). And the portions have gotten TINY…. Sad because this used to be a great restaurant

We liked how new the facilities are and all amenities, especially the heated pool and jacuzzi. The room was nice too with a walk in shower which is rare in most hotels.

The bed made sounds unfortunately. Felt like it was about to break. But was ok to sleep on. The staff put all the towels in the wardrobe and didn’t even remove those dirty ones before we got the room. But we ignored that and didn’t use the wardrobe at all.

There is no breakfast room in the hotel. We had to use the adjoining hotel (Sheraton). The breakfast menu was extremely expensive. We did not have breakfast at the hotel.

The outside of the building was in great need of repair. There was limited parking. It took sometime for us to find a parking spot. Once we parked the car we noticed 2 metal rods sticking out of the ground which were used to anchor the cement blocks into place. The cement block was missing. We were fortunate that we did not run over this with our car. More care should be taken on the outside of the building. There was obviously a high school tour underway with students staying at the hotel. They ran up and down the halls passed 11:00pm and knocked on our door several times. More should be done to supervise guests.

The suite was spacious. The kitchen and bedrooms were clean. The staff was very helpful and pleasant.

There wasn’t any windows. I noticed some mold at the bottom of the shower. Could you please leave a bottle of dish liquid in the kitchen and a roll of Scott towel? It would be appreciated.

I liked that the room came with more than I'd expected (microwave, mini fridge, glasses) Water was also given at the front desk. The attendant upgraded my room for me and they offered a late checkout for no additional charges. The room was spacious and the bathroom was nice.

The comfort of the bed was not great and the view from the balcony was pretty bad but it could have been worse.

it’s was clean, good price, up to date, the staff were polite and helpful, all with a positive attitude. the room was spacious, food was easily delivered, and they have amenities to enjoy alongside a starbucks cafe and breakfast.

I think maybe the only thing i didn’t like was there was no ice machine on our floor buh there was one 2 floors down. can’t really complain tho cuz the elevator is very fast. also when we went in the ice machine area there were plates with an apple on it that weren’t removed at least for our whole stay.

Location was good and the room was refreshed and clean.

Didn’t like the bathroom door. No privacy. Just a sliding barn door and had a huge opening along the side. I was a long dangerous walk to the pool. The pool itself was nice, clean and well maintained but any senior or anyone that didn’t take there time and really watch their step would trip or slip on all the ups and downs or water all over the floor through out

Clean, modern, nice indoor (and outdoor) pool. As advertised. Quiet, able to sleep well through the night.

No complimentary breakfast. Had to walk outside in the rain to get to the indoor pool. No staff members at the club showed us how others entered pool from within the building. No awning to load/unload vehicle during a big rain storm. All luggage and guests got soaked.