Everything was great. The Staff ( Chantal ) greeted us professionally and was perfect in every aspect of her job.

The room was perfect aside from the bed. The bed was old… A king size bed that really needed to be changed Your body fell in huge holes… my girlfriend and I were actually laughing about it when laying there !!! I’m never one to complain but this one really needed to be changed

Room and hotel were very nice.

I had requested at least twice (online and over the phone) that I wanted a room on a high floor with a good view of the city and water. When I arrived, I was given a low floor with a lousy view. I had to go through two front desk clerks before I got a very pleasant supervisor who found a great room. However, having to argue with front desk staff at the start of the stay left a bad taste in my mouth. Staff need to really listen to special requests and do their utmost to accommodate them wherever possible.

Perfect Location, and that it is a part of the World Trade Center Atrium, and that it is close to everything. the Concierge was wonderful, and the Bar tenders were great. The Chicken club Sandwich in the bar is delicious, so we had it two nights in a row, and the fries in the bar are so tasty!! The pool area is very nice and the rooftop sunning area is cool.

toilets are way too low, more for a 5 year old and not for an aging adult. Parking was a bit concerting. We drove a Chevy Silverado and it barely cleared the underground parking and parking for the hotel is 9 floors down!

The view from Room 2010 was FABULOUS! We could see the geodesic dome from Expo 67 and Habitat 67 from our panoramic window. The valet car service was great. The bath products were gorgeous Bal D’Afrique. Perfect location to sightsee and enjoy Old Montreal.

The room was a little dark … one of the reading lights was broken. No complimentary breakfast. Most hotels in this price range off a complimentary breakfast.

Our room was large and comfortable. We encountered very friendly staff at check in and in the bar in the evening. The bar had good pizza and a good wine selection by the glass. Nicer wines than usually seen by the glass.

The breakfast buffet was limited and the eggs were not fresh. They were tasteless and reconstituted. Also service at breakfast was disappointing. Hard to get coffee and staff standing around talking to each other rather than moving to tables and refreshing the buffet.

The room was beautiful, beds very comfortable, bathroom was spacious and convenient, the city view a great plus. The location is unbeatable, with direct access to the World Trade Center galleries, the Montreal underground and the orange metro line; it's right next to the Old Port, while still providing quick and easy access from the train station and downtown Montreal. Breakfast was delicious and had great options for kids. Will definitely be coming back!

Consistency in messaging and tone/politeness needs to improve among staff members (some are very kind, others very expeditive), as well as consistency between the automated messages sent to custumers via text, and the replies we get once we interact with staff members using this channel.

Great location: walk to everything, and easy access to public transportation. Excellent service and very good breakfast. Clean and spacious room.

TV didn't allow any streaming services - we were staying during Olympics, so that was a downer. No TVs in the bar either. TV checkout also errored out. And good luck trying to find a beer in the afternoon: no mini-bar, bar is closed, and room service doesn't offer any either.

It’s a very nice hotel. Large rooms with plenty of space for luggage. Great location. We had access to the gold club room and the breakfast and evening food available was excellent. Happy hour too! Glad we paid a bit more for that- well worth it. We rented bikes and there was a stand right outside the hotel.

The double beds are small for two people to share. My two sons are 16 and 12 so I asked for an extra cot. I was told the room was too small for a cot and it was a fire hazard. But we had a cot at our hotel in Toronto and the room was considerably smaller. This room could easily accommodate a cot.

The restaurant and the waiters were fabulous - the food incl breakfast was perfect.

Facilities where you could sit and work or relax were not existing At reception there was no information of anything (not facilitues, breakfast hours etc) at arrival - and when asking about info, even then, answers were short and uninviting for addtional questions and info. That was dissapointing taken the 4 star into account.

Utmost customer service! It is a jewel at the center of the city with the eclectic design and style of the 5 star Parisian hotels. This location possesses more top notch amenities/ facilities than other locations which are accessible for extended hours.

There were no outlet to charge phones in the room in case you didn’t bring a power adapter. Nevertheless, there is a shared space outside by the main lobby with nice views to charge your phone with magnetic wireless charger.