This is a beautiful hotel, amazing location in San Diego so I’m so happy this is where we stayed for 2 weeks. The bed was so comfortable and we had a lovely view of the marina which was nice to look over at from the balcony. We also enjoyed the 2 pools and 2 hot tubs and the tropical feel of the area was perfect. I was pleasantly surprised by the hotel having bikes to hire so we enjoyed those and went to the local cafes.

There was a slightly bad rotten eggs smell from the sink when you ran the tap for the first few seconds and the cleaners ignored mess in the room sometimes e.g didn’t clean the balcony table which became dirty. I’d say be sure to put all used towels in a clear pile or they won’t be replaced with clean ones.

I was super positively surprised by our stay. The location on the little island is perfect, you see ships every day when leaving the hotel and going for a morning run is magnificent. The area has something peaceful. We upgraded to a suite with outdoor area towards the little marina garden and loved the space, the mini apartment and the views. The pool area is very nice as well, facing the marina.

Weird to charge so much (25$) for parking when the public lot across the street is free. Didn’t bother me really though, I just parked on the public lot

Room was in another building very far away from lobby. Was not offered a driver,golf cart to take me there with 2 large suitcases. Iam a senior and thought is front desk staff (very young lady) should know to offer that and instead she said “oh, you can walk there”. When guests arrive who do not have a vehicle, front desk staff should offer assistance for them when the guest room is very far removed from lobby .

I love staying here. it's located in nice quite part of san diego. it's also beautiful. enjoyed walking around and finding new places to eat. we came here for the gator festival and it was not far from the hotel at all. we actually love staying here. we'll be back next year and hopefully get a better room.

hated the location of our room. we've stayed here several times and this time we were on the ground floor on the corner by the marina. couldnt see anything really. we did have the grass area to sit outside and see the boats. I hate being on the ground level with people making noise above us. also being on the corner you heard everything. folks walking and talking loud. I asked for a new room but everything was booked.

Marina location was so nice!

Body wash was empty and so was the shampoo- things that are easy to overlook . I usually do bring my own but in a pinch it helps to know it was available. Everything else was clean and nice. The hotel was nice felt so safe and a lot of places to walk right outside your door. Not too far from the Gaslamp district or USS Midway. Parking also available. Would come back!

Stayed here twice over the course of three weeks - at the beginning of our three week trip we spent two nights and then one night before we flew home. First room was a marina view room number 128, it was clean and roomy and the view was lovely, however, the bathroom there had a pungent smell when it had been shut up for the day which was a bit off putting. Staff were efficient and checkin quick on both occasions. For our final nights stay we had a different room which again was clean albeit a bit smaller and was adequate for our needs. Location is nice and quiet

Close to beach

Nothing , but when I called the 800 number they cannot transfer my call to best western plus shelter island they’re giving the direct line to best western plus shelter island so I can dial directly but when I was talking to them I was walking and I don’t have any pen and paper so what the other line did she put me on hold and i think she dialed best western plus shelter island herself and after talking to them she talked to me again and was able to answer my question . I hope next time when I dial the best western 800 number they will able to connect me directly to the branch , May be next time. Or instead of writing the 800 number in the key envelope , just write the number of best western plus shelter island San Diego , thank you

Fabulous location with amazing views across to the CBD. So quiet, especially in the evenings. Great location for a picturesque evening stroll before bed. Room was spacious with a great view of the marina. Bed was very comfortable and room was spotlessly clean. Free parking is available just across the road if you are not keen on paying the $25 per night fee.

Only gripe was that the kitchen facilities were very limited.

Location felt like we were out of downtown, but it was a short drive to the airport in Balboa Park. With a room facing west, we were able to enjoy the marina, sitting outside. The restaurant was great.Good service and good prices. Staff was very friendly, just passing them in the hallway.

We had some inclement weather, which was the only problem and not the fault of the hotel.

We had to eat on a limited menu in the bar. Bartender was not friendly. Bad service. She acted like it was a pain to serve me and my husband.i had to finally go to the bar to get my bill because she saw us waiting to go but ignored us. I will come to stay again but will not use the restaurant.