The room was large and clean and there was a fridge which came in handy. I loved the shower and the bed was clean, smelled good and comfortable.

The lobby could use a little renovation but the staff was very nice. For New York standards, price quality ratio was great.

Great helpful staff

My room was freezing (60 degrees) and stayed freezing for full 5 days despite engineering tinkering multiple times. The only solution was to change rooms and housekeeping did give me a massively warm comforter.

Location was great. ..near trains, restaurants, stores, etc. The rooms and beds were very clean and comfortable.

The club lounge was not as nice as most Sheratons I have stayed in. It needed more amenities offered. Otherwise, everything else was very pleasant.

Housekeeping was great! The ladies in housekeeping were such sweet, pleasant and very accommodating.

The front desk girl was pleasant.

Property was nice and clean, the staff was very friendly and responsive and made everything very simple.

a little annoyed that we got the 6th floor even though the desk clerk asked and we said we’d like to be as high up as possible and the guy in line before us was put on floor 22. Also the design of the shower was awful, the door opened into the water and it made it very awkward to get in and out of.

Really enjoyed our 10 night stay in this hotel. Our expectations were somewhat subdued after reading various reviews online but overall this place was great. The bed was extremely comfortable. The heating worked very well when we went in December and the shower was nice, warm and powerful. The wifi was also terrific. My partner and I work online so we would often have to take meetings in the room, and it never failed us. Housekeeping came daily and replenished our coffee and water supplies. Each day we received some Starbucks branded coffee every day which was delicious to wake up to. The room was very quiet and we slept very peacefully throughout our stay

Really not much. The price was expensive but that's NYC generally. We searched around for hours online trying to find decent hotels for an affordable price and there were always trade offs Another bad thing that my partner didn't like is that she noticed that housekeeping went through her luggage as some things were in different places compared to where she left them. Nothing was stolen however, but it annoyed her a bit that someone had moved things in her case

not sure why it has so many bad google reviews! location is great, staff are helpful if you ask nicely if you need something. The room was spacious enough and I had really nice views from the 22nd floor. Big flatscreen TV was great! I was too busy to enjoy New York to check out the gym or rooftop though so I can only tell you that the room was good, lobby was nice (loved the tortoise statues and the pink couch that was very comfortable) and the hallways are nice too.

the lifts are very old and not fancy at all BUT you probably don’t book a hotel based on how fancy the lifts are. At least I don’t.

The lady that checked me in was lovely (Wed 27th Nov, late afternoon), the cleaners on level 8 were amazing! Very friendly and made my stay so comfortable, room was huge and had everything I needed. The male staff at the front desk were also very helpful, I received excellent hospitality! Location was great, there’s a shopping centre right across the road with food options that open till very late as well as subway entrances/exits right around the corners which made me as a solo traveller feel very safe when coming back to the room late at night after a long day of exploring the city.

N/A

The location.. the cleanliness..

The efficiency of staff

Steve, Jay, Chantel were incredibly helpful not to mention other staff members who provided directions and assistance during our stay. The second room we were given was comparable to our initial room with the added bonus of a operable air conditioner. The in-hotel café was a welcomed treat.

The cockroaches and the broken bed. I was forced to sleep on one side of the bed because the box spring, I assume, was broken. Housekeeping did a nice job of tiding our room. We only used housekeeping 3x over a 10-day stay. Towels situation was inconvenient. With a 2 person, double-bed booking, housekeeping should provide 4 towels (2 for each person), we were consistently given 3 towels.