Very nice property adjacent to terminal 2 which was amazing. The Japanese people are so,polite & gracious. Our only complaint is the the front desk staff should have someone working that can speak English. It was very hard to communicate with anyone at the front desk. They couldn’t understand us & we couldn’t understand them. Seeing it is an International airport with adjacent hotel it is important to be able to have good communication with your hotel guests.

Convenient for families, having a flight the following morning. Cot was a decent size too. Pjs and slippers given

100 yen tax paid on arrival per guest. Didn't bother with dinner or breakfast as too expensive but had read up about this beforehand so made sure had enough breakfast supplies bought in town (can store in fridge) and ate dinner in Central before arrived too.

This is the perfect place to stay before an early morning flight to relax! It was very clean, comfortable and was everything you need and expect for staying at an airport. The room was honestly so much nicer than expected, it was modern and spacious with great amenities and plenty of toiletries. Although we didn't have a view of the runway, we still had a lovely view outside and could see planes taking off and landing on the other side of the runway. The location was great of course, because it is located literally in the terminal. So this took a lot of stress away from having to navigate our way their in the early hours of the morning. Check in and out was easy but staff could've been a bit kinder considering this is your last stay in Japan before departure.

The staff were not very friendly, and could've been nicer as this was our last stay in Japan.

The first night I reserved this hotel (as I reserved it another night the following week), it was for my adult children and served their purposes, (and ours) very well. The beds were comfortably firm, the air conditioning worked well, the sleep shirts fit one of them well, the table and chairs were helpful, and the shower had great water pressure and showerhead setting that had good coverage and strength. Sound proofing is very good, but the room was faced towards the airport departure lobby instead of the street, so not a loud area by comparison. We ate dinner at the onsite restaurant, and it was fine. The service was great, and the french fries were very good. The vending machines had many choices.

The smell of mildew was throughout the floor hallways and the room before the a/c was on. The HVAC system may need a cleaning /sanitizing to remedy that.

We arrived in Tokyo close to midnight, & we were thankful that we could easily get to our hotel rooms to have a good night’s rest. The rooms were surprisingly quiet, and the staff at the front desk were so warm & welcoming. We also appreciated the vending machines which allowed us to get sandwiches & other simple food & drink options even though it was so late. Although we arrived at Terminal 1, it was also really easy to take a free shuttle to Terminal 2, with signages along the way to point us in the right direction.

NA

Despite arriving to terminal 3, I was glad to know that there was free bus transportation that went through the different terminals so I was able to get terminal 2 without paying for additional transportation. Next time, just make sure you see which terminal you will arrive in and book the hotel right at the terminal. Room was small, but that is expected. The room was clean and very nice and modern looking. There is a restaurant area downstairs. Food is good and filling in terms of amount. Staff were all very respectful and friendly and helpful.

Nothing!

Arriving at Haneda after a 14 hour flight, all I had to do was walk through terminal 2 for a few minutes to reach the hotel - didn't even have to go outside. The room was bigger than I expected and the soundproofing cut out almost all the airport noise. Bed was very comfortable and a huge choice of Japanese and Western food at breakfast.

Most of the staff were friendly and very helpful (though not many spoke much English, which was surprising in an airport hotel). However, one or two of the male receptionists were unpleasant and eye-rolled when I didn't understand them. (I was there for three nights, as it's easy to get into the city).

Perfect location for early/late flight. Good room size and clean. Easy access to other terminals. They kept my luggage that forwarded 4 days in advance of my stay which was so good

All our luggages was left for us to bring to to our room. We wouldn't mind doing it. It just no one tells us anything, an employee guided us to the lift and just left our luggage there. After realising they are not bringing our luggage, we came back to the lobby to take our stuff while he held the elevator door, he went in the lift with us as let us out on our floor. I just found it a little strange. Then we were expected to take the trolley back down and give it to them.

great location in the airport to catch my early flight the next day; room was very clean and had free bottled water and toiletries etc;; 24 hour convenience store 2 minute walk through airport was very handy to bring food back to the room.

self-service check-in was a bit of a faff, I would have preferred if a member of staff just did this for me as I had just had two long-haul flights and was quite tired at that point; the room didn't have any USB sockets, which is quite common in aging Japanese hotels and could be easily fixed with a USB plug-in adaptor in each room, I think most international travellers would find this useful.

Extremely convenient being within the airport if you have an overnight layover. The room was very clean and the staff was very helpful during check-in and check-out. The restaurant within the hotel is a much better choice than many of the other airport eateries.

Ensure that you plan you timeline to get to your flight from the hotel. The location is on the far side of the airport so you have to make sure you account for the walk to your gate. As long as you keep that in mind, you'll have a pleasant stay.