The location of the hotel was great - close to all the attractions (Orchard Rd, La Pau Sat, Marina Bay Sands etc) I wanted as a tourist. Havelock MRT station only 5 minutes or so walking distance. Arriving at the hotel by taxi was smooth and straight-forward. The room was clean and well-kept with minor maintenance issues. I enjoyed the art design above the beds - it's what drew me to the 'signature' room. The beds were comfortable. The air-con was strong and quick, maybe a touch noisy. The staff were friendly and helpful.

I normally don't stay at 4-star hotels and when I selected this property, I expected more. Unfortunately, there was no wow factor. The sliding door to the bathroom was hard to move. The lights would turn off whilst in middle of a shower or conversing with my mother. There bathroom toiletries were minimal, shower design could be better & the toilet paper softness was blah. There was a musty/damp smell - unsure if that's usual for a humid climate. However, the amazing location and the other pro's outweighed the minor cons.

Perfect location

You had no where to go to sit and have a drink from lunch time, the bar isn't open until 4.30

The arrivals desk was very accommodating and friendly and were able to book in a bit earlier. Great variety for breakfast, cereals, toast,fruit and full cooked breakfast. Fruit juices and tea and coffee. Incredible table service (clearance) by lovely friendly ladies. All the staff were throughout the hotel were most helpful and friendly. Our room was serviced excellently by lovely lady every day.

We were booked into deluxe room on 4th floor, with balcony and river views. It was a little bigger than normal rooms but what really let it down was the state of bathroom very old and in sad state of repair certainly not deluxe! As shower was over bath for a older person it could be quite dangerous and slippery, no rubber mat is provided. Ceiling is peeling, some of tiles above the bath have fine cracks thru them and silicone around bath edge is dirty looking and coming away. All in all bathroom desperately needs renovating. Don’t expect to sit out on balcony as most have a large pot with tree in and not much room for anything else. You have to look very hard to find water view .

Room decor was OKish... It was in good state but the design was a bit OLD. It had smart IoT in it... being able to vocally adjust the temp and the lights. Location of the hotel was great! near public transport which in SINGAPORE is Purrfect !!! Breakfast was delicious... Each day we were able to chose something good and tasty and didn't get bored of the available choices.

The furniture in the room (was an old style real wood but visible it had better days) and choice of colours (blueish theme) We were aware of them before getting there and wasn't a deal-breaker.

The room was clean, spacious, with a refrigerator, kettle, and ironing board. The bed was comfortable. There was a balcony which is rare for a standard room. I appreciated the view from the room as well. The hotel is within walking distance to Robertson Walk. There are several restaurants and bars in the area. I enjoy running/walking along the three quays. Lots to see with a variety of foods to enjoy in the quay areas. I used the MRT (Havelock) to get around. The station isn’t too far from the hotel. It takes about two or three line changes to get to places of interests. I exited #5 from Havelock and walked towards the Holiday Inn to get to Copthorne. That way I didn’t have to cross any major intersections reducing wait time at traffic lights. A consideration when it was raining heavily or on a really hot day! The Central (mall at Clarke Quay stn) is easily accessible. There’s a breakfast place there (Ya Kun Kaya Toast). You can walk along the river from the mall.

Just a remark - the walkway to the entrance of the hotel (from Havelock Station) was slightly uneven and was not very visible. There was construction equipment parked in front of the hotel which might indicate work in progress.

John at the front desk was a star. Excellent customer service skills. Please pass that on to him. Thank you 😊 The breakfasts were nice. Overall a nice stay. Very handy to the hop on- hop off bus outside the hotel next door. And 5 minutes to Robertson Quay where there are nice eating places.

The door to our balcony would not open. They sent a maintenance man up to look at it and he unlocked it with a key. If we wanted it opened after that, we would have had to ring reception. I didn't do this as I didn't want to inconvenience anyone.

The front desk upgraded my room and assisted so well with places to eat nearby, and a wonderful company during check-in. Great facilities and a good location, nearby an MRT station if you need travel around Singapore.

Didn't know that there's a parking spot available for motorcycles. While trying to get through the gantry the sign said cars only. Asked the front desk if there was anywhere to park motorcycles at the hotel but was surprised to find out that there actually is one. Maybe just need to change the sign in the gantry system

Beautiful clean pool. Nice spacious room with very comfortable bed. Great sauna and steam bath.

Didn’t feel the staff were very warm and welcoming. Front of house brought up luggage but explained nothing. Overall the reception was very efficient though. The AI piece in room was ok but quite honestly when travelling I don’t need a computer,I need a person. Tell me about the facilities and promotions and maybe I’ll spend $ at hotel.

The pool was good and change room facilities great. We loved the bar area. Room was comfortable and so was bed. The staff were very friendly and helpful and they let us check in early which was great as we had a long flight before we got there. We asked for an extra pillow and some more tissues and they delivered them super fast.

It was across road from Robertson Quay which we didn’t realise so it was a bit of a walk.

We stayed a week here. Room was good. Had a small balcony but no room for a chair. Pool, sauna and steam room were great. Sunlounges and day beds to enjoy. Breakfast was included and was buffet. A lot of variety but often a bit cold. The eggs were cooked up in front of you and were hot and delicious. Western and Asian food. All the table waiters were friendly. Lunch and Dinner were available there but we didnt eat there. $$ Location close to Singapore River and Riverside restuarants. 7/11 nearby. 7 min walk to Havelock MRT, if you continue past it, there is a hawker centre about 5 mins further on. Zion Road. The Fried Kway Teow is very popular with the locals and the tourists. Cost about $5 AUD and delicious. Plenty of other options. Fresh Sugar cane juice. Fruit/ veg juices, soups etc. Also a few chinese resturants around on the footpath down another road.

We didnt like the shower in the bath, as hard to get in and out. A bath mat would be handy.