From the moment we arrived the staff were friendly and welcoming. The room was all ready, clean and well setup. The sofa bed was ready for our toddler, which he was more than happy about. The breakfast, quality of food and service from the staff was excellent, and we wee all more than happy. The location suited our plans, and parking was also straight forward. Overall it was clean, and well organised there. I would recommend.

I am unsure what could be better, for the price and what this place is. One could start listing off all sorts, I am sure, but then your describing a different sort of hotel. For what it is, this is great as it is.

We booked an accessible room and the process was seamless. The room was wide enough for wheelchair access and had everything we needed. The staff went above and beyond to make sure we were comfortable and had everything we needed including going out of their way to provide extras. Breakfast was included which was is a huge bonus (wide variety of cereal and cooked breakfast buffet)

A couple of minor maintenance issues hence the 4 but not enough to affect quality of stay and we didn’t report them. I’m sure they would’ve resolved them had we reported.

I recently stayed at this hotel and had a fantastic experience. The staff were incredibly friendly and helpful, always ready to assist with anything we needed. The room was spacious, clean, and well-equipped with everything we could ask for. The location was perfect — close to all what I need. What really stood out was the attention to detail and the warm, welcoming atmosphere throughout our stay. I would definitely stay here again and highly recommend it to anyone visiting the area!

Nice hotel

We stayed at the Holiday inn on Friday 18th to Sunday 20th April. Our room at the holiday Inn was lovely as well as the staff. It was good but the only negative thing during the weekend was the breakfast which was not very nice. On Saturday morning, the sausage had a very strange taste. The bacon was so hard that when I tried to cut it, it cracked! It was solid hard. On Sunday morning the sausage was a lot better but the bacon was exactly the same, hard and cracked. In addition, there was only scrambled egg available for both Sat and Sun. Not much choice as one would expect from a Holiday Inn Hotel. When I went to the Holiday Inn in Swindon, the breakfast was so much better and varied.

Love the fact holiday inn was in the perfect location for our stay. Staff were super friendly everytime we seen them. We needed an extra duvet for one of the beds and extra towels and it was absolutely no trouble at all when we requested what we needed. Breakfast was absolutely spot on every morning, very tasty!

The only issue was one of the beds was very hard to sleep on hence the extra duvet request to make it softer for a disabled person. Also the air conditioning didn't work properly at all so we did find at night being on the 3rd floor we was very very warm and sweaty.

The reception team were all friendly and professional. Especially Faye who sorted out our parking as we had paid for parking at the wrong hotel. The breakfast was very good and the lady checking us in was very welcoming and pleasant.

Maybe when the reservation confirmation is made that you stress that there are two Holiday Inn hotels, within about 8 minutes from each other, so make sure if using satnav you put in the postcode and not the hotel name. I will in future hotel bookings select Holiday Inn hotels as my first choice.

The staff are exceptional. Friendly. Professionally 'present' and always polite. Parking is generous. The public rooms are clean and spacious. My bedroom was spotless. Breakfast well stocked despite a party of 80 at peak time. Tables cleared and cleaned quickly. An understanding team of staff and management. I've stayed here many times. And will do so again. Exceptional customer care and service 10/10

Children not being properly supervised by their parents despite the efforts from staff to ensure safety of ALL guests and the children. Not the best night's sleep because of the antics of touring teams of excitable rugby boys with corridor bulldog, door knocking and hide and seek whilst parents sat/stood in the bar. I've stayed here many times before. There often has been large sports groups. First time ever that my sleep was disturbed by other guests. However, the hotel can't be responsible or accountable for the supervision of guests unruly children.

At this price I was expecting a much more basic stay, but everything was bright, clean and I slept very well as it was so quiet. The staff were all helpful and friendly, I am very happy with everything and will definitely come again should my work bring me that way, and I will look for the same hotel in other areas too. The breakfast was also hot and filling.

I could have used an EV charger, but there are loads in the area so it wasn't a huge deal id just prefer to plug in and relax ready for the morning with a full battery.

Bedroom, bathroom and communal spaces were all clean. The choice for breakfast was excellent. The location was excellent for my appointment the following morning. Convenient proximity to the pub opposite for evening meal.

The system for paying the parking charge; waving a mobile at a QR code mounted half way up a lamp post in the dark is not easy for those who are not tech-savvy. The payment machine by the front door was easy to use and its existence should have been made clearer to all guests, particularly those parking far away from it. Rock hard pillows should not be the default provision; the option to have had softer pillows should have been made easier. How many guests actually like the hard pillows? Do you know?

Good location with easy access to link roads leading to various parts of the city and with major stores on retail parks within a couple of minutes drive. Vehicle registration was easy, with an unmissable facility for doing so at the entrance and with a reasonable charge of £5 per day. Booking in was simple, and the staff on reception were faultless, friendly, and professional - a credit to the hotel. The room on the ground floor was spacious and well heated, with an adjustable thermostat plus a portable heater. It was comfortable with a small sofa bed and table, well lit, with a larger than usual hotel t.v. on the wall, and importantly, good noise suppression from the constant traffic a short distance away. There was no outside noise, little internal noise, and no banging of doors. A spacious shower room with a large double shower topped off the room. Very pleased. Breakfast was chaotic! No fault of the hotel or the staff, though. Just the number of guests to and fro-ing with plates and drinks - perhaps it was just a busy weekend. The choice of food and drink on the help yourself buffet appeared to be limitless, with every conceivable taste catered for and far too much to list. It was very good and far exceeded many of the hotels I've stayed in for leisure or for work. Finally, it's often the little things that ice the cake, and the hotel even offer to supply you with any of the little things you may have forgotten to pack. Well recommended.

I feel a little mean in mentioning such a petty thing, but, two tiny round knobs in the shower room to hang towels and clothes seem inadequate with the towels slipping off - hooks would've been better.